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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,383 Reviews
Call Service Center (860) 745-1111

1,383 Reviews of Family Ford of Enfield - Service Center

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March 01, 2024

I brought my truck there were three recalls scheduling was simple and I'm very happy with my truck and the service More

by Jackcarloliphant
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
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Jul 08, 2024 -

Family Ford of Enfield responded

Thank you, Jack, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 25, 2024

Always 5 for all questions I made a mis-hit on #1 Customer service top notch More

by BlueLady '07
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
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Feb 26, 2024 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that Anges and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

February 25, 2024

It was professional and completed in a timely manner. I will continue to get my car serviced at Family Ford. More

by mbtgrade3
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
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Feb 26, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with Greg and our team. We're glad to hear we delivered such a great experience!

February 24, 2024

Very poor after being unable to fix a preexisting issue I waited almost 4 weeks for a promised call that never came and then was told I could expect basically nothing for a issue they could have resolved ini More

by FISHINGIT
Recommend Dealer
No
Employees Worked With
Greg Ayers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
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Feb 28, 2024 -

Family Ford of Enfield responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 24, 2024

5 I always get excellent service and Agnes reminded me that I had points to use! More

by Stevie B
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Report | Print
Feb 25, 2024 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, Stevie, we look forward to having you as one of our valued customers for many more years to come!

February 18, 2024

Best dealership around They give excellent service. Timely and efficient. It's a pleasure to do business with them More

by JTRANGHESE
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
Report | Print
Feb 19, 2024 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

February 17, 2024

Easy to make appointment great service In and out no waiting. Quick and efficient service. More

by mwilson25
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Report | Print
Feb 19, 2024 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 12, 2024

Done Im extremely pleased with the service provided by Family Ford of Enfield. As a regional sales manager with fleet vehicles, their service team is responsive, accommodating, solution focused with EXCEL More

by Stephen.senecal
Recommend Dealer
Yes
Employees Worked With
'Jay' and 'Agnes' at the service desk
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Feb 12, 2024 -

Family Ford of Enfield responded

Stephen, It's great to hear that Jay and Agnes were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

February 09, 2024

Poor customer service. I do not feel like a valued customer. I feel like a product. More

by Garry Porter
Recommend Dealer
No
Employees Worked With
My service advisor
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Feb 14, 2024 -

Family Ford of Enfield responded

Thank you for your review. We're sorry your visit didn't go as planned, Garry, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 08, 2024

Very nice, quick, and convenient. Very nice waiting are, pleasant with water and coffee. Very clean bathroom. More

by Lonewolfchina
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
Report | Print
Feb 08, 2024 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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