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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,383 Reviews

1,383 Reviews of Family Ford of Enfield - Service Center

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March 08, 2024

Friendly staff willing to help find problems. Reasonable wait times I just wish they offered valet service or car loaners More

by llgrigely
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
Mar 08, 2024 -

Family Ford of Enfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

March 08, 2024

As usual, it was a very good experience, courteous, polite, and informative Will be back again More

by CHART2424
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Mar 08, 2024 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

March 07, 2024

Most recently there has been a vast improvement in overall service I'll continue coming back More

by mdmarinaccio
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
Jul 05, 2024 -

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

March 07, 2024

Took vehicle for oil change, and service team managed to in addition install 3 recalls that seemed to be constantly delayed at the dealer were I originally purchased the truck. I appreciate their catch-up e More

by flynnlong
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
Mar 07, 2024 -

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

March 06, 2024

Long time customer. Great service Friendly staff, would recommend to friends and family. Always a pleasant experience. More

by CTGOLFNUT
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Mar 06, 2024 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 05, 2024

Great employee and great service! Ken is a great employee and the service is always done well and on-time! More

by Lori Bilodeau
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Mar 05, 2024 -

Family Ford of Enfield responded

Thank you., Lori, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ken and our team, and we look forward to working with you again.

March 03, 2024

I was offered the option to have my car picked up at my place of business It was and timely Then when the work was completed I was told the charge and I paid over the phone My car was then delivered back t More

by HERMANBIDS
Recommend Dealer
Yes
Mar 04, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 03, 2024

Everything was great. Very easy and pain free experience All of the employees were friendly and helpful the service was fast and good quality More

by mansfield718
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Mar 04, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. Ken and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 01, 2024

They were only one dealerships in Connecticut that would make en apt for my car other ones told me that I had to wait two months cuz they were not seeing anyone for any issues More

by Macho9614
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
Mar 01, 2024 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

March 01, 2024

Outstanding Agnes is knowledgeable helpful and understanding ...she fixed my truck ordered my a new tire got it in and called me to get it mounted ?? she is GREAT More

by TFLOUTON
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Mar 01, 2024 -

Family Ford of Enfield responded

It's great to hear that Agnes was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

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