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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,383 Reviews
Call Service Center (860) 745-1111

1,383 Reviews of Family Ford of Enfield - Service Center

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May 08, 2024

Greg was awesome. He was prompt in greeting me. Friendly and knowledgable. Answered all my questions. More

by mjvignone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Greg here at Family Ford of Enfield.

May 08, 2024

The Employees are kind, helpful when I have a Question They always answer me truthful even when " It hurts". I love Family FORD of Enfield, CT! More

by CARMENCALDERON05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Carmen, and don't hesitate to let us know if we can be of further assistance.

May 08, 2024

Had this truck 2 years with noise free brakes, Family Ford did a rear brake job and now they squeal at every stop. More

by gf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not shown
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May 12, 2024 -

Family Ford of Enfield responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

May 07, 2024

Greg was courteous, helpful and efficient, my vehicle was serviced and returned on time as promised More

by Scpc93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Family Ford of Enfield responded

It's great to hear that Greg was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

May 05, 2024

I always have a great experience at Family Ford. Everyone there is friendly and helpful. More

by BYRON.BAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Family Ford of Enfield responded

Byron, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 05, 2024

Went out if their way to get us a back ordered part. The time from start to complete was be week. More

by DOFSURYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

May 04, 2024

The service people were great. The mechanic was great. The price of the services is outrageous. 3 g for labor department.We're the part for $1400.That is not totally I really don't More

by MMCBRIDE64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear Ken and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 04, 2024

Service person to check all the work left brake lights on the vehicle needs to be repaired disappointment More

by Markgprovencher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All employees should be listed do not know their employer
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May 09, 2024 -

Family Ford of Enfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 03, 2024

Not a fan of price increases after all work is done and you call to pick up your truck. I asked my wife to go into dealership and pay and pick up keys since I couldn't get there before closing. When my w More

by MPURDUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay?
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May 07, 2024 -

Family Ford of Enfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 03, 2024

Not only did my service go quickly I also ran into my salesperson who took time to help me learn some things for the navigation and radio that I couldn’t figure out. More

by hf1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2024 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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