Family Ford of Enfield - Service Center

Excellent staff. Knew what I was there for and took care of it in a timely fashion. I was even offered a ride to a nearby place to get breakfast because I mentioned I Knew what I was there for and took care of it in a timely fashion. I was even offered a ride to a nearby place to get breakfast because I mentioned I was there early and missed breakfast. I had a chance to talk to a couple of your sales people who I had purchased cars from. Actually it was a nice visit. More

Always explains everything completely to me. Answers all questions I may have. They take the time to listen. Answers all questions I may have. They take the time to listen. More

Thanks for great service. .. They gave me a ride home from the appointment when a loaner was not available. .. They gave me a ride home from the appointment when a loaner was not available. More

We had to take the car in for a recall, Agnes was helpful and responsive to our needs. and responsive to our needs. More

The service was great and staff pleasant. The repair was done well and I am satisfied with the job. The repair was done well and I am satisfied with the job. More

Everyone that I have dealt with at Family Ford has been very professional and personable. From sales to service they are always willing to work with you. A very good place to do business very professional and personable. From sales to service they are always willing to work with you. A very good place to do business More

great service, great people! Pleasure to work with. Especially the pick up service that came to my job! Pleasure to work with. Especially the pick up service that came to my job! More

Thanks to Rick - a Mgr there…. He was able to remedy my Brake issue right away. He recognized that my vehicle had just 20,000 miles on it. It had bad rotors etc.. and he took car He was able to remedy my Brake issue right away. He recognized that my vehicle had just 20,000 miles on it. It had bad rotors etc.. and he took care of me by making sure all 4 were replaced. It may have been covered under the warranty, but maybe some of it wasn’t. Nonetheless, Rick stepped up and took care of me, which was so appreciated. Solid guy. . More

She was very kind and helpful with the entire process of buying new wheels for my mustang. She even updated me on my ford pass points and squared away my recall and rebate! I always go to family ford :) buying new wheels for my mustang. She even updated me on my ford pass points and squared away my recall and rebate! I always go to family ford :) More

This dealership is a favorite. We have returned and purchased cars since their home was in Chicopee, MA. Their service department is impeccable. We have returned and purchased cars since their home was in Chicopee, MA. Their service department is impeccable. More