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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,383 Reviews

1,383 Reviews of Family Ford of Enfield - Service Center

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November 14, 2020

It all started with your salesman John Tranghese. A great guy and was pleased to sell me what I wanted. Your service department has been very polite and friendly and efficient. More

by george.randall3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dale, Jeremie Turcotte
October 28, 2020

quickly scheduled the service and was done on time. Ken in the service dept. was very friendly. I'll be back for future service work. More

by norm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2020

Came in to have a couple of accessories add to my new F150 XLT. Agnes & Greg went above beyond. As well Brian in parts. John More

by Wood3j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Grismala
August 10, 2020

Great service. Friendly staff and all issues were resolved and fully explained. The location was pristine and no waiting was encountered. Yada yada yada yada yada. More

by djhesscfo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2020

Very pleasant personnel in service department. Was assisted as soon as I walked into service. Female that waited on me was very pleasant and courteous. When servicing was done it was explained to me More

by nolanf19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2020

Great customer service Had my car serviced and Agnes in the service department went above and beyond to help! I have purchased two Explorers and will definitely do business More

by RD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2020 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that Agnes had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Ford of Enfield. Please don't hesitate to reach out if you need anything else.

June 20, 2020

Dropped my SUV off early to pick it up later in the day received a call service was completed within an hour of drop off. More

by Shelley
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2020 -

Family Ford of Enfield responded

Shelley, Thank you! We appreciate your business and Ken and the team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

June 16, 2020

I always feel that they take care of my car as if it was one of theirs. If I didn’t trust them... I wouldn’t be going for 15+ years!!!😘 More

by sillysallyg
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

Family Ford of Enfield responded

It has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

June 05, 2020

Expected to have to pay more money for my service but it was surprisingly cheap also they saw me right away and got the job done quick. More

by Hollowking595
Recommend Dealer
Yes
Employees Worked With
Keli Morin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremie Turcotte
Jun 06, 2020 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 30, 2020

F150 oil change and service Family Ford went above and beyond today. They picked up my truck, brought it in for service and delivered it back to me when the service was complete. More

by Garydhagar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Sarat
May 31, 2020 -

Family Ford of Enfield responded

Thank you, Gary, so much for your kind words, and for taking the time to leave us this wonderful feedback!

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