Family Ford of Enfield - Service Center

Horrible Service department I brought my 2015 F-350 Platinum diesel in for it's first service. I also asked to have my radio antenna which was loose secured properly. The staff I brought my 2015 F-350 Platinum diesel in for it's first service. I also asked to have my radio antenna which was loose secured properly. The staff was friendly and serviced the vehicle in a timely manner. I received my paperwork and as I always do I inspected my vehicle before leaving. During inspection I noticed the antenna was tighter but still not secure as it should have been and the rubber boot that sits at the base was detached sitting low and spinning freely allowing external debris to enter. I went back in and told Greg the service adviser that I had been working with that day that the antenna still wasn't correctly tightened. He sent the tech that worked on it out with me and I showed him my concerns. He felt it was okay. I disagreed and showed him the way the antenna and boot were on their new trucks on the lot. He finally agreed that it wasn't right and said he would need to take a closer look at it. I said that's fine I'll wait. A few minutes later Gregg comes in the waiting area and says they will order a new antenna and boot but he can't guarantee it would fix the issue. That's when I became defensive questioning why he wasn't telling me it would be corrected. I then showed him the comparison between the new trucks on the lot and mine with 7,600 miles on it. He kept stating he thought it was fine. Upset I told him he was full of it and at that time the employee who had my keys threw them on the ground and told me to leave. Throws the keys to my $70,000 truck on the ground?!!!! Seriously?!!! So I leave and head up to another Ford dealer in MA for a second opinion and in literally two minutes flat they tell me it's definitely not right and that the technician at Family Ford when spinning the boot of the antenna by hand in an attempt to finger tighten it he actually pulled the boot out of the tabs on the cowl that hold it. The cowl would now need to be removed to fix what the Family Ford technician did. So now I have to make an appointment for that repair with the more honest and knowledgable dealership in MA. Bottom line they are great until you hold them accountable. Then they shrug you off and lie. I would strongly suggest doing business with other Ford dealerships. More

service Great svc, attentive to details,always takes care of my concerns, fair pricing, drive a long distance to go there, very happy over alot of years Great svc, attentive to details,always takes care of my concerns, fair pricing, drive a long distance to go there, very happy over alot of years More

Excellent Service Thank you for your courteous and prompt service. I am also thankful for the shuttle service you provided while my car was being serviced. The new rims Thank you for your courteous and prompt service. I am also thankful for the shuttle service you provided while my car was being serviced. The new rims are beautiful!! Kudos to Ford for the due diligence... More

Maintenance Family Ford Enfield has the best service department. I completely trust them. Professional, customer care and certified technicians. They work on both Family Ford Enfield has the best service department. I completely trust them. Professional, customer care and certified technicians. They work on both my Fords and I have always been completely satisfied with their quality workmanship. Having this service department is why I am a Ford customer and always will be. Great job to all, thanks for another great visit. More

in and out without a problem always great service, friendly, on top of there game, Would recommend family ford of enfield to anyone looking to get a great deal on a new or used ca always great service, friendly, on top of there game, Would recommend family ford of enfield to anyone looking to get a great deal on a new or used car or truck More

outstanding service got my car in as soon as possible ,family fords service team is second to none thay are the only ones i will let work on my cars (4) to any one who kn got my car in as soon as possible ,family fords service team is second to none thay are the only ones i will let work on my cars (4) to any one who knows me my cars are pristeen in good enough condition to be put back on the show room floor when traded in.don't beleave me try family ford service your self. More

Excellent Service Have only had excellent service from Service Staff. Praise to Steve Archambault and his staff, especially Ken and Gary. Always feel welcome and appr Have only had excellent service from Service Staff. Praise to Steve Archambault and his staff, especially Ken and Gary. Always feel welcome and appreciate that they know who I am immediately upon entering Service Department. More

Great service crew! Friendly, fast, and accomidating. I purchased a set of tires for my Mustang and they were equal in price to many of the local tire shops. The tires c Friendly, fast, and accomidating. I purchased a set of tires for my Mustang and they were equal in price to many of the local tire shops. The tires came in quick and the job done right! More

Great Dropped and picked up with no worries Agnes informed me if the wear on my brakes and helped me with filling out the rebate information for the works Dropped and picked up with no worries Agnes informed me if the wear on my brakes and helped me with filling out the rebate information for the works package. Thank you More

Senior citizen helpful service I have had excellent response from service person Gregg in Keeping My 2002 Lincoln LS vehicle drivable after finding the problem.it Has been a grea I have had excellent response from service person Gregg in Keeping My 2002 Lincoln LS vehicle drivable after finding the problem.it Has been a great experience when I needed help.Thank you for being a Competent technician. More