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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,383 Reviews

1,383 Reviews of Family Ford of Enfield - Service Center

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April 01, 2021

What a xxxx of a crew over there!Can't wait to see them What a xxxx of a crew over there! Can't wait to see them all again very soon. Very pleasant experience with my fellow Ford brothers. More

by VIKINGS8084
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremie Turcotte
Apr 02, 2021 -

Family Ford of Enfield responded

Thank you for taking the time to write this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs!

April 01, 2021

Agnes is the best of the best She is great. She took care of what needed to be done and was very efficientThankyou very much Agnes More

by COWBOY71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!

April 01, 2021

Service department was fantastic, our vehicle was towed into their shop for an oil leak. Vehicle was diagnosed, fixed and cleaned in only a couple of hours, will definitely go back for all of our maintena More

by Amoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

We are happy we could make your experience a positive one! We hope to be of service to you again!

April 01, 2021

Extremely poor service- vehicle was brought in for multiple repairs, advised repaired on multiple occasions when it was not. Damage done to interior during repair. No rental offered when vehicle was More

by Rfg300s
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ken Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

Rfg300s, we are sorry to hear about your negative experience with us. We have to diagnose each problem and recommend fixes. Sometimes there are other issues that need to be resolved as well. We only do the work the customer approves, in an effort to be as transparent as possible. We rely on the process and the work that is performed in our service department to keep our customers coming back. You can always reach out to us directly by calling the dealership and asking to speak with one of the managers if you would like to discuss further. We work hard to ensure your satisfaction and exceed your expectations.

April 01, 2021

Felt like I was taken advantage of. Got service done said they fixed the problem charged 600. .. didn't fix the problem. Had to spend another 300 more to actually fix the problem. They only gave me a 25 doll More

by CTYLER1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremie Turcotte
Apr 02, 2021 -

Family Ford of Enfield responded

CTYLER1990, we are sorry your service experience didn't turn out the way you had hoped for. Our goal is to have happy repeat customers, and we do our best to achieve that goal. You can always reach out to us directly by calling the dealership and asking to speak with one of the managers. We will do everything we can to make you a happy repeat customer. We work hard to ensure your satisfaction and exceed your expectations.

March 31, 2021

I love family ford. I had an issue around a year ago, and I called to let them know the issue reoccured-- within seconds they said they'd stand by their product and their word. The item was fixed within a re More

by JORDAN73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

Thank you for taking the time to share your experience and 5-star review! We are so happy to hear we delivered such a great experience!

March 30, 2021

As always a great experience and I will be back. I like the drive in to service that was added. The only extra I can suggest is to have vehicles serviced vacuumed and washed after the service is done. More

by GDMORTON0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

Thank you for sharing your feedback! Please let us know if there is anything else we can do for you!

March 30, 2021

Very polite, very professional staff. Worked with Ken who, not only explained the repair of my truck step by step and kept me informed via phone, but also sent pictures to my phone. Thank You so much! More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

We appreciate the excellent feedback! Our team is looking forward to your next visit!

March 29, 2021

A great all around experience Agnes addressed all my A great all around experience Agnes addressed all my concerns even took the time after my service to see if my problems were addressed. Treated like More

by SUBIGROW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

Thank you for the outstanding review! We are so glad to hear you had a great experience with us!

March 27, 2021

We have been doing business here for many many years. They truly become part of your family. Service, Sales, Parts Dept. absolutely the best around. More

by TPKLAUS84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg, Jeff, Mike Moriarty
Apr 02, 2021 -

Family Ford of Enfield responded

All of us at Family Ford are happy to have you as a loyal customer! Thank you!

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