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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,248 Reviews

1,248 Reviews of Family Ford of Enfield - Service Center

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March 17, 2021

Family Ford of Enfield has always been great to deal with. When I needed an urgent repair on the vehicle my daughter drives, they got me right in. Keli and Agnes were such a huge help in getting this re More

by Erica B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Family Ford of Enfield responded

Thank you for taking the time to share your experience and 5-star review! We are so happy to hear we delivered such a great experience!

March 17, 2021

Everything went well. The work was completed quickly. The waiting area is clean and well furnished. An overall positive experience. Greg Ayers is a fantastic service advisor! More

by THPenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Family Ford of Enfield responded

We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

March 17, 2021

Always a pleasure to deal with staff easy going and nvr over charge work is done in a timely fashion and always done right all the staff are easy to have a conversation with makes the experience awsome More

by LINDSAY9102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We are glad you had a great experience. Our team is always happy to assist!

March 17, 2021

I am totally impressed on the level of professionalism and knowledge customer service that Family Ford has great job keep it up my truck came in for service and the service department is excellent More

by MARKHENSEL6969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Family Ford of Enfield responded

Thank you for the outstanding 5-star review! We look forward to seeing you next time!

March 17, 2021

Got me in same day, service advisor was on target for estimated time to complete work, met my expectations would recommend to others who need service More

by RICKCZAR12205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Family Ford of Enfield responded

We appreciate the excellent feedback! Our team is looking forward to your next visit!

March 17, 2021

Needed new tires, price was competitive, and service was done in a timely fashion. No issues or problems encountered. Place looks nice after the construction. More

by jraynor196
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremie Turcotte
Mar 19, 2021 -

Family Ford of Enfield responded

Thank you for the excellent review! We hope you continue to choose Family Ford for all your vehicle needs!

March 17, 2021

Tries to go above and beyond. Service has been great. Brought truck in with problems and they surpass their word and do everything they can More

by Dylan N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremie Turcotte
Mar 19, 2021 -

Family Ford of Enfield responded

Thank you for the outstanding feedback! We are always happy to assist!

March 17, 2021

Excellent dealership with great service. Very accommodating! I highly recommend Family Ford for buying and servicing your vehicle. Great people and very nice to deal with at Family Ford. More

by MAINEISGR8T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Larouche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Moriarty, Alicia Riley, Jeremie Turcotte
Mar 19, 2021 -

Family Ford of Enfield responded

Thank you for the positive feedback! Our team aims to provide the best service possible!

March 17, 2021

Friendly, courteous, and timely service. I can always count on family ford and their service dept, service reps and technicians. They truly care about you and you vehicle. More

by JMASSE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Family Ford of Enfield responded

Thank you for the kind words! We are always happy to assist!

March 17, 2021

Agnes was great to work with and helped answer my questions. Fair pricing and easy to drop off vehicle. Will be back again for service in the future. More

by Patrickjsmith1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Family Ford of Enfield responded

We appreciate the excellent feedback! Our team is looking forward to your next visit!

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