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Family Ford of Enfield

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.6
1,697 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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65 Hazard Avenue

Enfield, CT

06082

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Showing 1,697 reviews

February 17, 2024

Easy to make appointment great service In and out no waiting. Quick and efficient service. More

by mwilson25
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
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Feb 19, 2024 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 16, 2024

Friendly & Professional Service & assistance at all times provide our interface with Family Ford a success from Sales through the Service experience!! More

by bgkg596
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Tranghese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Sarat & Karina Popali-Sarat, & several sales staff!!
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Feb 16, 2024 -

Family Ford of Enfield responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Family Ford of Enfield!

February 12, 2024

Done Im extremely pleased with the service provided by Family Ford of Enfield. As a regional sales manager with fleet vehicles, their service team is responsive, accommodating, solution focused with EXCEL More

by Stephen.senecal
Recommend Dealer
Yes
Employees Worked With
'Jay' and 'Agnes' at the service desk
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Feb 12, 2024 -

Family Ford of Enfield responded

Stephen, It's great to hear that Jay and Agnes were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

February 10, 2024

Everything went smoothly - everyone was very friendly and nice. You can tell they like what they do as they did great at their jobs. Love my new Explorer! Thanks for the excellent service! More

by Nicolejones17
Recommend Dealer
Yes
Employees Worked With
Stephen Fitzgerald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Fitzgerald
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Feb 11, 2024 -

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business, Nicole, and hope to see you again soon!

February 10, 2024

Customer focus- want you to be satisfied. I have purchased 5 vehicles myself from Family Ford, then 2 for my husband and 1 for my son!! Jorge is the best ! More

by kathleen.carey
Recommend Dealer
Yes
Employees Worked With
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Suarez
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Feb 10, 2024 -

kathleen.carey responded

customer for over 20 years

Feb 11, 2024 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Kathleen, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

February 09, 2024

Poor customer service. I do not feel like a valued customer. I feel like a product. More

by Garry Porter
Recommend Dealer
No
Employees Worked With
My service advisor
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Feb 14, 2024 -

Family Ford of Enfield responded

Thank you for your review. We're sorry your visit didn't go as planned, Garry, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 08, 2024

Very nice, quick, and convenient. Very nice waiting are, pleasant with water and coffee. Very clean bathroom. More

by Lonewolfchina
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
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Feb 08, 2024 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 08, 2024

I brought my ford focus in due to a recall on the transmission control module. Rather than replace the module, they charged me over $300 for diagnostics, then refused to change the TCM stating that w More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Ayers
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2024 -

Family Ford of Enfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 07, 2024

I had to have some work done on my vehicle, and Ken was absolutely amazing. More

by charles.travali
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Report | Print
Feb 07, 2024 -

Family Ford of Enfield responded

It has been a pleasure serving you, Charles. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield!

February 07, 2024

Great, clean, good communication I will be back the next time I need service ???? More

by jnavarro
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
Report | Print
Feb 07, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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