Family Ford of Enfield

Not very satisfied with the service. When we dropped our car off, somehow the key stopped working between the time we dropped it off and the time they tried to get into the car. When we When we dropped our car off, somehow the key stopped working between the time we dropped it off and the time they tried to get into the car. When we arrived, we were told it’d be $160 to reprogram it. I refused to pay that as the key was in the dealerships custody, and “magically” became deprogrammed. We owned the truck for 7 years and the same two fobs and never had an issue. We took our car in for one repair and when we got our car back there was the AC no longer worked and the windshield fluid dispenser no longer worked. Drove the car back and dropped the keys off and the next more the technician must have brought it into the cold shop and told us no the AC works, we picked it back up and in fact for an hour drive it did not get cold once. These issues did NOT exist when we dropped it off and we were met with it would cost x to fix these issues. Absolutely scam. I’ve raced cars professionally, my father is a mechanical and I’ve come across shady dealerships before that tried to strip my car of nuts and bullets and bracelets and tell me I need new strut towers and a new intake, when in fact they were sitting in the back of the shop with the mechanic. I tried to call our service agent and was never called back. I tried to call the service manager and never called back. The next step is getting the truck on my dads car lift and inspecting what the mechanics did. More

My rep, think his name Is Jake, was welcoming and very knowledgeable! He explained what needed replacement, the cost, and average time. When I was leaving he even suggested a spray to keep mice (that ha knowledgeable! He explained what needed replacement, the cost, and average time. When I was leaving he even suggested a spray to keep mice (that had built a nest in the motor) away…peppermint. Very positive experience. When I got home, we discovered we couldn’t open the hood so back I went the next day. Once more Jake immediately sprang into action! He too had trouble with it so he took it to a tech who said it was stuck and sprayed it. I still couldn’t open it - one of a couple dumb design ideas in the car - but I’m hoping my husband will - I still need to spray peppermint under the hood to deter the mice;) A positive experience!! More

Great job done by all, great truck. Would purchase from them again. Very good price Would purchase from them again. Very good price More

Always pleasant and informative and helpful. The waiting room is clean and nice to have coffee or water available The waiting room is clean and nice to have coffee or water available More

Always professional, the staff is friendly and courteous. The facility is clean and comfortable place to wait if you have to The facility is clean and comfortable place to wait if you have to More

I had a fantastic experience at Family Ford. My job has me traveling the majority of time and they had no issue managing conversation through text message. They adapted their norm to help me wit My job has me traveling the majority of time and they had no issue managing conversation through text message. They adapted their norm to help me with my situation. What more can you ask for? More

Always get good service at family ford, sometimes prices are a bit high, but the work is good are a bit high, but the work is good More

The staff was excellent and the work was just fine . I would recommend Family Ford in the future. I would recommend Family Ford in the future. More

Good people and very helpful. They have very knowledgeable staff and a good turnaround. Would recommend them to others. They have very knowledgeable staff and a good turnaround. Would recommend them to others. More

Accountable, thorough, attention to detail , customer advocate , good listening and follow through, quality of work seems high. Great experience with Agnes and Gregg as well and a few of the mechanics advocate , good listening and follow through, quality of work seems high. Great experience with Agnes and Gregg as well and a few of the mechanics More