Family Ford Inc.

Complete Service Routine 45,000 mile check found a bad battery. Automatic window was not working right. A new battery and reprogramming of the windows solved the probl Routine 45,000 mile check found a bad battery. Automatic window was not working right. A new battery and reprogramming of the windows solved the problem. The oil was changed and the tires were rotated. More

Outstanding Service Center Appointments are easily made and our vehicle is always taken on time. John Caban listens and is very attentive and always advises of the progress. I f Appointments are easily made and our vehicle is always taken on time. John Caban listens and is very attentive and always advises of the progress. I feel confident that our Ford Escape gets the best service by the highly trained technicians at this Ford Service Center. Family Ford is the best!!!!! More

The Best Dealership in NJ-NY AREA From the Sales Department to the Management staff everyone has one goal, to make sure that the customer is happy. No back and forth nonsense. A great From the Sales Department to the Management staff everyone has one goal, to make sure that the customer is happy. No back and forth nonsense. A great deal right from the start. Honestly I will recommend Family Ford to all my friends and family. They understand the value of my time, Thank you Family Ford you have a customer for life. More

Great place to take all my fords for service. John caban and his team always give me great service. I’ve been a long time customer and will continue to be. and his team always give me great service. I’ve been a long time customer and will continue to be. More

Treats Veterans Like Dirt I worked as a Porter for approximately 3 weeks back in January of 2014. I worked so hard for these people and they made me feel totally unappreciated. I worked as a Porter for approximately 3 weeks back in January of 2014. I worked so hard for these people and they made me feel totally unappreciated. One of my co-workers was so concerned about me after I had gone out into the lot to inventory the cars that he came out to check and see if I was okay. I am an Honorably-discharged Veteran of Operation Enduring Freedom and also provide in-home care for my girlfriend who is wheelchair-bound. I had hardly anything to eat one day because I was busy doing the chores she is unable to do because of her condition and decided to have something to eat. I did this ONLY AFTER I had verified all of my job-related duties were completed. One of the managers came over and told me they were firing me for eating on the job. These people obviously care much more about profits than they do about the safety and well-being of their employees. I served honorably in the Air National Guard for 14 years and am appalled that any business can treat a Veteran this poorly and call themselves patriotic Americans. I went back to pick up my final paycheck. Rob, the manager who fired me, gave me my check and stomped away like a child throwing a temper tantrum. If you appreciate the service I gave my country, take your business to a different dealership. More

Great Customer Service The personnel is friendly and knowledgeable. Waiting is always a comfortable experience. I've even been able to take conference calls from their off The personnel is friendly and knowledgeable. Waiting is always a comfortable experience. I've even been able to take conference calls from their office. Work on the car is of good quality and they only do what is needed. No hidden agendas. More

My only complaint is it is hard to get an appointment. It takes weeks. I tried to book on line and they took three days to get back to me. I did get bad advice too. Again I believe this is due to them being takes weeks. I tried to book on line and they took three days to get back to me. I did get bad advice too. Again I believe this is due to them being overwhelmed with appointments. They told me my idiot light that went off probably didn’t signify that my tires were low on air and never double checked. My back one was very low when my friend checked it. Get more help so you can be more accommodating to your customers. More

Went for oil change and tire rotation vehicle was ready promptly all worked was completed. Service was quick and efficient very reasonably priced and prompt promptly all worked was completed. Service was quick and efficient very reasonably priced and prompt More

Extremely satisfied I really enjoy the employees. Work is done in a timely manner. Always explains what was done and time frame of what is to come I really enjoy the employees. Work is done in a timely manner. Always explains what was done and time frame of what is to come More

Incompetent service manager I have a 2006 Fusion which is currently being driven by my son, who is in grad school and uses it to go back and forth to school. Twice within the pas I have a 2006 Fusion which is currently being driven by my son, who is in grad school and uses it to go back and forth to school. Twice within the past 6 months the car has experienced an issue with braking where the brake pedal traveled all the way to the floor after the ABS activated and the vehicle was difficult to stop. Because I prefer my son's car to be safe, I called Family Ford to have it looked at and fixed before he goes back to school. When I called, I mentioned that I am especially concerned since there was a recall recently announced by Ford for braking issues. The service manager (who said his name was Johnny) told me that the "Recall is not active" and that "there is no fix available for this issue until first quarter 2020." He went on to say "there is nothing I can do about it." I challenged him by saying "You're telling me you can't fix the brakes?" to which he replied "Even if it is the issue Ford announced the recall for, there is no fix for it until first quarter 2020" which is an absurd thing to say, since the car clearly had brakes when I bought it and they have been serviced many times already, so clearly a braking system can be fixed. It could at least be diagnosed, but Johnny was not inclined to service my vehicle -- which, I might add, Family Ford sold me in 2006. Perhaps Johnny likes to drive a vehicle without brakes, but I'm a little pickier about being able to stop. I did not ask him to repair the vehicle for free, nor did I say this was definitely related to the recall (I'm not a mechanic). I simply stated that there has been a problem braking under certain circumstances and I am especially concerned *because* there has been a recall. I called Ford Motor Company (corporate) and they certified that my vehicle is affected by the recall, and instructed me to go to another dealer and have it diagnosed. They further told me that, if the issue is diagnosed to be the same as what they have issued the recall for, it will be covered under the recall warranty. Even if it's not covered, it needs to be diagnosed and fixed. And now it will be, at another dealership in the area. Save yourself some time - skip Family Ford's service area, where they apparently like to drive vehicles without brakes. And while you're at it, buy your vehicles elsewhere. They clearly don't appreciate your business. More