Family Ford Inc.

The service department is excellent. They provide quality service and excellent communication. They get the vehicle done when promised They provide quality service and excellent communication. They get the vehicle done when promised More

Service appointment is very easy to arrange. Once at the dealership, the car was quickly taken into the shop for service, which was completed within a reasonable time. The coast was as expected Once at the dealership, the car was quickly taken into the shop for service, which was completed within a reasonable time. The coast was as expected. Everyone involved was courteous and friendly. More

Have purchased or leased at least 6 vehicles from Family Ford over the years. Have always been treated fairly and courteously. Their entire staff are professionals and friendly. Couldn’t have been treated b Ford over the years. Have always been treated fairly and courteously. Their entire staff are professionals and friendly. Couldn’t have been treated better. More

every thing went well with the transfer of the lease to the buy and the payment was not that mutch more the buy and the payment was not that mutch more More

Our salesman Fred Mundhenk is absolutely the best! ! This is the 8th car that we have bought from him! Always pleasant and informative!! Don’t let him retire! ! This is the 8th car that we have bought from him! Always pleasant and informative!! Don’t let him retire! More

Family Ford provides a comfortable and clean setting when working on my car. Every effort is made to accommodate the customer’s request for an appointment. Service is performed in a timely manner and the se working on my car. Every effort is made to accommodate the customer’s request for an appointment. Service is performed in a timely manner and the service personnel are very courteous. More

Took my 2015 Ford Explorer in for some work. Had complained about a “bumping” noise under the car…sounded like something was loose. After examining the car I was told that there was an issue with th complained about a “bumping” noise under the car…sounded like something was loose. After examining the car I was told that there was an issue with the sway bars. It was recommended that they replaced some parts (I don’t remember specifically what they were at this point). Got the car home and the noise had not gone away and at this point it is much worse. To be honest, I don’t want to take the car back there because it is just too much trouble and the service person I dealt with was not very helpful. ALSO, I was charged almost $500 in labor to replace a sensor! How is that reasonable?! More

I had to jump start my car and with no appointment I was out with in an hour. Good friendly service out with in an hour. Good friendly service More

If you care about your vehicle, don't bring it here. I dropped my car off on Friday morning for tires, alignment and rotors to have my car held hostage until Monday morning. When I received my car, the dropped my car off on Friday morning for tires, alignment and rotors to have my car held hostage until Monday morning. When I received my car, there was damage on every rim of the vehicle. The Service Manager was denying the damage was done by them when it's clearly evident the damage is fresh. He offered to only fix one of the rims when the entire set should be their responsibility. This location has severely gone down hill, well before the pandemic. FORD OWNERS BEWARE! More