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Falmouth Toyota
Buzzards Bay, MA
1,865 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,865 reviews
June 07, 2020
Derek made the entire process of finding and purchasing our new 2020 4runner seamless! He was kind, patient and obviously enthusiastic about the Toyota brand. We truly enjoyed working with him and will ret our new 2020 4runner seamless! He was kind, patient and obviously enthusiastic about the Toyota brand. We truly enjoyed working with him and will return to Falmouth Toyota for any further car buying needs. More
by Amy Marie
June 06, 2020
Great buying experience! Had a great time buying new Tacoma. Derek made the entire transaction a pleasant and easy experience. Great customer service even during the COVID 19 Had a great time buying new Tacoma. Derek made the entire transaction a pleasant and easy experience. Great customer service even during the COVID 19 times More
by dsboychev
June 05, 2020
Terrific! Brian went out of his way to help me purchase exactly the new car I wanted and was very helpful with the trade-in porcess for our older car. Brian went out of his way to help me purchase exactly the new car I wanted and was very helpful with the trade-in porcess for our older car. More
by KatethePrime
Employees Worked With
June 01, 2020
I’ve been buying cars from Falmouth Toyota for over 30 years. They have incredible service and treat people well. Over the years I worked with everybody in there. The ownership of the dealership is incre years. They have incredible service and treat people well. Over the years I worked with everybody in there. The ownership of the dealership is incredible Tom and Matt Murphy create a culture that Customer is actually number one and they will do anything to accommodate customers .. More
by Ken
Employees Worked With
Other Employees :
David Digravio, Bob Andrews, Chris McCarthy, Steve Springer
June 01, 2020
Purchased 7th vehicle from Falmouth Toyota. Ronnie S. has managed every sale and is great to deal with. The good: low pressure sales, great service department, competitive finance rates, low additional fee managed every sale and is great to deal with. The good: low pressure sales, great service department, competitive finance rates, low additional fees ($95 doc fee) The not so good: stubborn pricing, but fair. Trade in person notoriously low xxxxx value of trade. Overall, great dealership and will continue to earn my business. More
by Doboy5150
May 28, 2020
Falmouth toyota is always ready to help me with a new purchase and that is one of the main reasons I keep coming back. Ron and Brian are the best and I thank them for helping me get my new Tundra! purchase and that is one of the main reasons I keep coming back. Ron and Brian are the best and I thank them for helping me get my new Tundra! More
by sealoution
May 27, 2020
The best car buying experience EVER !!!!!! I purchased my new 2020 Camry from Amy Killoran. She was AWESOME, the transaction was seamless and I would HIGHLY recommend Falmouth Toyota. Today I purchased my new 2020 Camry from Amy Killoran. She was AWESOME, the transaction was seamless and I would HIGHLY recommend Falmouth Toyota. Today, I am a new customer, based on my recent buying experience, I will be a future customer as well. More
by Glenn McLaughlin
Employees Worked With
May 26, 2020
Best experience I could imagine I have been looking for a specific used car for months. After an extensive search, I saw the car that fit the bill had been traded in here at Falmout I have been looking for a specific used car for months. After an extensive search, I saw the car that fit the bill had been traded in here at Falmouth Toyota. After making an appointment with Amy Killoran, I made the 90 minute drive to Bourne. The car was exactly as it was described. I road tested it and checked it over, (I've been in the car business most of my life so I'm no stranger to checking over used vehicles) and I couldn't be happier. Amy's approach is straightforward and honest. We quickly made a deal that we could both live with and I had my car delivered to me, 80+ miles away the following week. Every business, not just car dealers, could learn a lesson from how I was treated here!. Highly recommended! More
by Roverray
Employees Worked With
May 26, 2020
New Rav4 I was thinking of trying something new (Subaru), but knew that I would get a fair deal, excellent customer service and ongoing service at Falmouth Toy I was thinking of trying something new (Subaru), but knew that I would get a fair deal, excellent customer service and ongoing service at Falmouth Toyota. Love my new RAV4 and had another great purchase experience, even during the COVID-19 pandemic. More
by capecodsteph
Employees Worked With
May 26, 2020
Satisfied customers Coby is a pleasure to work with. He knows his product, is businesslike and yet friendly with some personal chatter which adds to the experience. Coby is a pleasure to work with. He knows his product, is businesslike and yet friendly with some personal chatter which adds to the experience. More
by willmart41
