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Falmouth Toyota
Buzzards Bay, MA
1,865 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,865 reviews
October 13, 2020
Excellant accommodations were made to assist me as a resident on the island wanting to make only one trip across. Extremely pleasant. Extremely informative. They listened to what I wanted and needed wit resident on the island wanting to make only one trip across. Extremely pleasant. Extremely informative. They listened to what I wanted and needed without pressuring me to change my mind. It was easier than buying paper towels these days ! Thank you. More
by janie
Employees Worked With
October 11, 2020
Ronnie S. is excellent! We have bought 3 cars from him and he's always amazing! Highly recommend this dealership. Justin W. in finance was great and a big help ,too! Have been many times at the service de and he's always amazing! Highly recommend this dealership. Justin W. in finance was great and a big help ,too! Have been many times at the service dept. and we've never had a problem. All get A++++ More
by i.bethanyann
October 09, 2020
We purchased our 2017 Sienna from Falmouth Toyta and have since received excellent service. Several weeks ago we decided to add a second car and I leased a 2021 Corolla. The car was ready and all the paper w since received excellent service. Several weeks ago we decided to add a second car and I leased a 2021 Corolla. The car was ready and all the paper work done when I arrived. Brian was great about showing me all the features of the car and everything was handled efficently and professionally. More
by seldert
October 08, 2020
I recently purchased a new 2021 Toyota Venza from Falmouth Toyota. My salesperson was Jeff Cummings. He was extremely professional and very responsive to my requirements. The sales process was vey co Falmouth Toyota. My salesperson was Jeff Cummings. He was extremely professional and very responsive to my requirements. The sales process was vey comfortable and moved along very quickly. The process including my time with the business manager Justin White was minus all the histrionics that we have all experienced at different dealerships. They did not have the exact car that I was interested in due to the Venza only being available for a couple weeks and very limited inventory in Massachusetts. But within 24 hours, they were able to search and locate the exact model and spec that I wanted and it was on their lot the next day. From start to finish, Jeff Cummings was upfront in setting expectation as to his ability to get the car I wanted based on current limited inventory nationwide which was very much appreciated. All in all, a great customer experience and I would recommend Jeff and Falmouth Toyota without any reservation. More
by Bill.Fitzgerald09
September 30, 2020
Best dealership by far, with great and friendly service, sales team allows you to make decisions freely with no pressure at all. 100% recommended to all, worth the drive even if not from the area. sales team allows you to make decisions freely with no pressure at all. 100% recommended to all, worth the drive even if not from the area. More
by BlueRazz
September 26, 2020
Great every one that I met was very helpful in every way dealing with any question that i had I would highly recommend this facilities to anyone dealing with any question that i had I would highly recommend this facilities to anyone More
by vin2030
Employees Worked With
Ian Nixon, Glen Liset
September 25, 2020
First time leasing, but Ken and I made sure I was comfortable with the process and put me behind the wheel of a better car than I could get from the competition. Really happy customer! comfortable with the process and put me behind the wheel of a better car than I could get from the competition. Really happy customer! More
by flargh
September 22, 2020
New to this area Falmouth Toyota was recommended to me. The dealership was not only clean, well managed, and welcoming, but they had a lovely outdoor waiting area with cars and flowering plants. Ronnie The dealership was not only clean, well managed, and welcoming, but they had a lovely outdoor waiting area with cars and flowering plants. Ronnie Sjahfiedin was very helpful - listening to my needs and answering my questions. Ronnie was professional, knowledgeable, and courteous. More
by Bonnie Brothers
September 21, 2020
This is my family's 14th purchase/lease through Falmouth Toyota. Wouldn't go anywhere else! Year after year, purchase after purchase, the same amazing staff is there. Says volumes about the dealership and Toyota. Wouldn't go anywhere else! Year after year, purchase after purchase, the same amazing staff is there. Says volumes about the dealership and ownership. Always a great experience with Amy, John, Justin and Matt. Jeff was new to us this year and made for an easy and pleasant exchange amidst the safety guidelines of the pandemic. Thanks to all!! More
by jc
Employees Worked With
Other Employees :
Jeff Cummings
September 18, 2020
My wife and I have had an excellent experiences with Falmouth Toyota. Our salesperson Ron S is top notch. I would recommend the dealership to anybody Falmouth Toyota. Our salesperson Ron S is top notch. I would recommend the dealership to anybody More
by jacrock
Employees Worked With
