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Falmouth Toyota
Buzzards Bay, MA
1,884 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,884 reviews
July 20, 2011
Jimmy is an outstanding salesman. He made leasing a new mini van completely painless for my family and I. I always highly recommend Jim and Falmouth Toyota. Jamie Surprenant mini van completely painless for my family and I. I always highly recommend Jim and Falmouth Toyota. Jamie Surprenant More
by jsoupy
Employees Worked With
James Renehan
July 20, 2011
My experience at Falmouth Toyota was great. Ken Collings was a pleasure to work with, he was very helpful listened to my needs and was also mindful of my budget. Ken gave me options and worked with me to fi was a pleasure to work with, he was very helpful listened to my needs and was also mindful of my budget. Ken gave me options and worked with me to find the perfect used Truck. Financial services were very friendly and explained every question I had. Many of the staff including Tom Murphy went out of their way to to congratulate me on my new truck and made the whole experience very enjoyable. Delivery was also very smooth, Inspection took only a short time and the truck was detailed inside and out, it looked great! Ken and the staff were professional and a pleasure to work with. I will always recommend Falmouth Toyota. More
by TacoGuy
July 20, 2011
Both Brian & Craig were professional in the manner in Both Brian & Craig were professional in the manner in which they treated me. Made me feel comfortable and went out of their way to accomodate my nee Both Brian & Craig were professional in the manner in which they treated me. Made me feel comfortable and went out of their way to accomodate my needs in purchasing my new Toyota Venza. The Dealership and staff all show that the customer is their # 1 priority. More
by whendry5
Employees Worked With
Other Employees :
Craig & Brian Sales Consultants, Craig Kinney
July 19, 2011
Jack Maloney was great. He was no "xx", down to earth, and he listened to my needs from the minute I walked in the door, and met them. Additionally, he was not overbearing, and did not pester me in earth, and he listened to my needs from the minute I walked in the door, and met them. Additionally, he was not overbearing, and did not pester me in between visits as I was making up my mind. Also, the sales manager and finance guys were excellent, supportive, and low key. More
by lacman
Employees Worked With
Jack Maloney
July 18, 2011
great service and honest sales people. can't go wrong here. Everyone we have sent to the dealership have reported the same good quality in this dealership. It's just over the Bourne bridge, a great loca here. Everyone we have sent to the dealership have reported the same good quality in this dealership. It's just over the Bourne bridge, a great location to explore after your services, too! More
by funkykoi2010
Employees Worked With
Other Employees :
Taylor, Ronnie, Tom, Matt, Terri
July 16, 2011
James has been very friendly and helpful!! When we went looking for a car James helped us pick out a car that fit not only what we were looking for but also a car that fit into our budget. Any time we have looking for a car James helped us pick out a car that fit not only what we were looking for but also a car that fit into our budget. Any time we have had a question or a problem James and the staff at Falmouth Toyota were there to help. Like when I thought a mouse was in my glove compartment they didn't laugh they were concerned and told me to bring it right in, there was no mouse. When my husband needed a car there was no question who we wanted to buy from. We have recommended James to my mother, sister, and all of the people I work with. More
by cally3974
Employees Worked With
James Renehan
July 05, 2011
I started looking at buying another Ford truck and swithed after a couple of visits to local dealers and stopped at a Toyota dealer close to my work. Was there for about two hours and walked out not swithed after a couple of visits to local dealers and stopped at a Toyota dealer close to my work. Was there for about two hours and walked out not sure what I was going to end up with. Next day stopped at Falmouth Toyota and talked to Steve for about thirty minutes and called him back the next day and purchased the truck. I was under no sales pressure at all and I believe this to be the first time in all my years buying new trucks. Really was fun this time. More
by Robert DeForest
Employees Worked With
Steve Springer, Steve Springer
July 04, 2011
I love my Prius. Ronnie S. at Falmouth Toyota was very helpful, professional and a pleasure to work with. I will be a repeat customer and will recommend Falmouth Toyota to friends and family. helpful, professional and a pleasure to work with. I will be a repeat customer and will recommend Falmouth Toyota to friends and family. More
by M.Cook
July 01, 2011
I have purchased my last two cars from Falmouth Toyota and can't say enough great things about them. They are in a league all thier own. Their sales people are helpful, respectful and truely want to hel and can't say enough great things about them. They are in a league all thier own. Their sales people are helpful, respectful and truely want to help. We also use them to service our vehicles, they always fit us in, the prices are very reasonable. I won't work with anyone else. More
by mebennett
June 30, 2011
Having bought two RAV4s at Falmouth Toyota, we had been impressed with their service and follow-up, especially in cases where warranty issues were involved. They do quality work in a friendly atmosphere, impressed with their service and follow-up, especially in cases where warranty issues were involved. They do quality work in a friendly atmosphere, and we feel like we are in honest, good hands whenever we go there. When we needed to shop for a larger car, we had no real thoughts of going anywhere else. So far, we are glad that we made the decision! More
by Motts
