Falmouth Toyota

Buyers beware. I wanted to share a recent experience I had with Falmouth Toyota. I went in to the dealership with my 2012 Honda Odyssey Mini Van. I was looking to trade the vehicle for a 2012 Toyota Highl had with Falmouth Toyota. I went in to the dealership with my 2012 Honda Odyssey Mini Van. I was looking to trade the vehicle for a 2012 Toyota Highlander that was left over from a Toyota Company Lease with just over 1000mi on it. I test drove the vehicle and wasn't to impressed with how much road noise there was compared to my Honda Odyssey. I should say the reason for the trade was to move from a 2wd to a 4wd for the winter, as last winter I got stuck in the mini van, also it was going to be a birthday gift. Here is where the Buyers Beware comes in; I sat down with one of Falmouth Toyotas salesmen. He asked me how much I owed on my Honda, and I gave him the honest amount to almost the exact dollar. He went away for 10 minutes or so and came back with a piece of paper with the amounts they would give me for my trade and how much the new, but used car sale price was. Now I have some equity into my minivan which the sticker price was over $44,000. I owe $31,000 on the vehicle. Kelly Blue book has my exact vehicle listed at $37,500 for a trade and a Honda dealer in the same zip code has the same model with more miles listed for $39699. How much do you think Falmouth Toyota appraised my Honda Odyssey at? Yup $31,000. The amount I owe. And the dealer presented it like he was doing me a favor for $31,000. Let this be a lesson to people that are trading in there old for new. Don't tell the dealer what u owe. And don't be afraid to walk away. My over 8 years in the United States Marine Corps, serving this country got me a hand shake and a point to the exit, and it wasn't even my first time I bought a vehicle at this dealership. I felt a sting in my pants as I drove way in my last new car. Butt they didn't get me this time. More

Thank you so much everyone for making Falmouth Toyota an experience we will NEVER forget : )! Matt, Peter & Brian were incredible with all the work they did for us experience we will NEVER forget : )! Matt, Peter & Brian were incredible with all the work they did for us More

So far, I have been very happy with my experience with this dealership. I am looking forward to their excellent customer service that I have heard so much about from friends, family, and coworkers. this dealership. I am looking forward to their excellent customer service that I have heard so much about from friends, family, and coworkers. More

they keep there word,and are up front on what to expect. they keep there word,and are up front on what to expect. i all so like there willingness to help on the little things after the sale like going out i they keep there word,and are up front on what to expect. i all so like there willingness to help on the little things after the sale like going out in a driveing rain storm to bring my truck to me so i did not have to walk in the parking lot to get it . More

I had a great experiance at falmouth toyota. I would recommend it to my friends and family. They have Great service, their friendly and convienant. recommend it to my friends and family. They have Great service, their friendly and convienant. More

I had a great experience with Falmouth Toyota. Peter was extremely helpful and spent quite a bit of time with my Mom and I going over our different financial options. This is made it much easier to make ou extremely helpful and spent quite a bit of time with my Mom and I going over our different financial options. This is made it much easier to make our decisions on our cars. We are both very happy with our vehicles. More

I traveled an hour to Falmouth Toyota to check out a used Tacoma Truck I found on their website. A very pleasant salesman named Jack Moloney greeted us. No pressure, he just brought us the truck and let m Tacoma Truck I found on their website. A very pleasant salesman named Jack Moloney greeted us. No pressure, he just brought us the truck and let me and my family take a test drive without him. After the test drive I sat down with Jack. He gave me very good number for the truck, we shook hands, and I bought the truck. No hassles, no back and forth with the sale manager, no nasty negotiating, no xx, just a simple pleasant deal. This was so refreshing after going to dealers and getting the typical sales tactics they pull (“I can give you a great deal on a new truck” or “You should lease a new truck”). When I picked up the truck another salesman Anthony Spagone actually went over the truck with me and showed me all of its features. I bought five Tacoma’s and no one has ever done this before. A sales team the helps each other out, how great is that. Go to Falmouth Toyota and ask for Jack, you won’t be disappointed. Tell him Tony Sent ya. More

This place is first class. Soft sell. Salesman was very knowledgeable and answered all our questions. Let you take all the time you need. This is the second Toyota we have purchased from them. It will not knowledgeable and answered all our questions. Let you take all the time you need. This is the second Toyota we have purchased from them. It will not be our last. More

I had some phone tag and other issues at first with different staff - once I talked to Matt all was well and my loyalty to FT is stronger than ever. Amy was amazing w/financing and diligent with up-da different staff - once I talked to Matt all was well and my loyalty to FT is stronger than ever. Amy was amazing w/financing and diligent with up-dates. Anthony was a pleasure to work with, and anything he did not know about my 2012 Prius Plug-in, John could address. I include Tony just because he stopped by when I was in the showroom and he has always been my advocate - so seeing him as I waited to sign on the dotted line for my elegant blizzard pearl brand new car made me feel even more confident that this was a wise move...I gave my 2007 Prius to my 21 year old who lives in LA - the first thing we did after driving it cross country was set her up with a Toyota dealership in Pasadena because I wanted her to feel the confidence and security that I feel based on my experience with FT. You are great - the only criticism is that you need a few more women on your staff roster! And it would be great if Toyota promoted more plug in stations! Can't wait for the App.... More

Craig was very easy to talk to. There were no high pressure sales tactics used. He quickly cleared any confusion about the purchase and had the car delivery sooner than expected. pressure sales tactics used. He quickly cleared any confusion about the purchase and had the car delivery sooner than expected. More