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Falmouth Toyota
Buzzards Bay, MA
1,865 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,865 reviews
March 26, 2023
I have been going to this dealership for many years now to service my 06 toyota corolla .wich let me tell you the service department and all of its staff down to the amazing people who greet you when you p to service my 06 toyota corolla .wich let me tell you the service department and all of its staff down to the amazing people who greet you when you pull in and their machanics are all exceptional super nice never had any issues .so when it was time for me to get a new car I knew this is where I wanted to go I went over to the sales side and worked with Justin Halstead who not only explained everything to me in detail for options within my budget but never pressured me into a sale gave me all the details answered all my questions over days of back and forth. Helped me figure out the best car for me and my family . The finance department is just as great worked with another man named Justin sadly don't remember his last name he was just as detailed and kind. These people are the best if you are wondering were to go for your service or to buy a new or used car you need to look no further and go see Justin Halstead to purchase he went above and beyond can't say enough about him and the team there . I got a 2014 Rav4 limited wich i love and you guessed it I'll continue to have it serviced there. Can't thank them enough truly the best experience and place to go . More
by Megodfrey
March 24, 2023
I took a while to get the vehicle I wanted but. ..I absolutely love love my new 4Runner. And the buying experience was smooth and easy. ..I absolutely love love my new 4Runner. And the buying experience was smooth and easy. More
by Chrispy
March 17, 2023
Recently purchased a 2023 Corolla hybrid from Falmouth Toyota. The sales rep (Ronnie) did an outstanding job in locating a car for me. Also kept me informed on delivery status. The actual purchase an Toyota. The sales rep (Ronnie) did an outstanding job in locating a car for me. Also kept me informed on delivery status. The actual purchase and financing was went smoothly. Fair price and no hidden fees i.e. exorbitant admin fees. An honest well run dealership. This is the third vehicle my family has purchased from this dealer. Highly recommended. More
by Brucedavid1955
March 15, 2023
Great Experience! !! Justin White (Business Manager) was great to work with, appreciate all the help with my lease buy-out, I will recommend Falmouth Toyota everyone I !! Justin White (Business Manager) was great to work with, appreciate all the help with my lease buy-out, I will recommend Falmouth Toyota everyone I know!!! Thank you!!! More
by JAFISH
Employees Worked With
March 11, 2023
I alway go into an automobile buying experience with some trepidation about dealing with salespeople and managers. My concerns did not materialize at Falmouth Toyota, with either my salesman (Justin Halstead trepidation about dealing with salespeople and managers. My concerns did not materialize at Falmouth Toyota, with either my salesman (Justin Halstead) or sales manager. The found us the model and color we wanted and made the whole process easy. More
by Jflynn22251
March 10, 2023
A great experience. No high pressure just listen to what we wanted and provided that. No high pressure just listen to what we wanted and provided that. More
by Frank
February 16, 2023
Dealership staff and my sales rep Jeff Cummings provided outstanding service from my initial phone inquiry until day I picked vehicle up. Falmouth Toyota staff allowed me to purchase vehicle on line prior t outstanding service from my initial phone inquiry until day I picked vehicle up. Falmouth Toyota staff allowed me to purchase vehicle on line prior to my relocation from Southern CA to Cape Cod MA. This process was seamless. Great work by Jeff and his team! More
by smp0312
January 19, 2023
Townsend and his manager were very helpful However they didn’t have the model of vehicle we needed. Highlander hybrid. didn’t have the model of vehicle we needed. Highlander hybrid. More
by mecusick
January 09, 2023
Friendly honest and very helpful in determining what is best for me. Ken Collins was knowledgeable and explained details of a lease purchase as did the business Mgr. So far very satisfied best for me. Ken Collins was knowledgeable and explained details of a lease purchase as did the business Mgr. So far very satisfied More
by Ecolejr
December 31, 2022
The entire Falmouth Toyota team, especially sales, finance, & service, was patient, pleasant, and helpful through every step of the leasing process. In contrast to the traditional us vs. them encou finance, & service, was patient, pleasant, and helpful through every step of the leasing process. In contrast to the traditional us vs. them encounters we’ve experienced at other Massachusetts dealerships, the Falmouth Toyota team was welcoming and caring. More
by Margaret
