Fairway Ford Inc.

Good fast service My battery was working only 60%. It was late afternoon, but the service department made a way to install a new battery. One disturbing event happened My battery was working only 60%. It was late afternoon, but the service department made a way to install a new battery. One disturbing event happened. While the nice lady was trying to check out a customer, a rude salesman interrupted her wanting keys to a red Ford pick up. She tried to get him to wait while she finished with the customer. He became even more rude and demeaning to her. He was loud enough that I heard this from 4 feet away. They lady handle the situation very professionally, the salesman did not. More

Service repair Our visit was friendly and thorough. Turn around time to get my vehicle back was quick. Price for labor was more than what we expected and only did th Our visit was friendly and thorough. Turn around time to get my vehicle back was quick. Price for labor was more than what we expected and only did the work we requested. Dealt with our warranty company for us. More

Fairway Ford and Vinny hit another home run Fairway's service department is #1 thanks to Vinny. His genuine care, concern and attention to detail are unmatched. His customer service and rapport Fairway's service department is #1 thanks to Vinny. His genuine care, concern and attention to detail are unmatched. His customer service and rapport building are phenomenal. Any Ford trained technician can fix your truck. Vinny and Fairway can be TRUSTED to fix it and fix it right. More

100000 mile service!!!!! Brought in F150 for 100000 mile service. Was priced up front and Service Writer stood behind those prices. Nina was awesome. Very courteous and tru Brought in F150 for 100000 mile service. Was priced up front and Service Writer stood behind those prices. Nina was awesome. Very courteous and trustworthy. All appointments were full for Saturday, but they fit in my truck. Couldn't thank them enough. More

Fast Lube I was in a hurry and needed fast service because of an emergency. Service department was helpful as always getting me serviced and taken care of. I tr I was in a hurry and needed fast service because of an emergency. Service department was helpful as always getting me serviced and taken care of. I trust them to be honest in recommending service I need as well as service that looks like it needs attention in the near future. More

Repair the drivers side rear door latch and lock The door lock on the drivers side rear door of a 2011, F-150 Lariat was not working properly. I spoke on the phone with Vinny and made arrangements t The door lock on the drivers side rear door of a 2011, F-150 Lariat was not working properly. I spoke on the phone with Vinny and made arrangements to have the issue analyzed and repaired. Vinny provided good information on the most likely cause or causes of the problem and estimated cost to repair the vehicle. It was brought in to Fairway Ford and repaired as recommended by Vinny. Vinny's technical knowledge and recommendations were exact, and my expectations were more than met. His excellent communications skills along with taking the time to explain the technical problem gained my appreciation for his judgment and actions to satisfy customer needs. Vinny's efforts, and the person who worked on the vehicle deserve a pat on the back for a job well done. The vehicle was returned to me in a clean state and the door lock and latch assembly is now working properly. You have my business because the first impressions are the lasting impressions of an organization that is customer oriented. More

Good, Better, Best Only the word, BEST, can be used to described the product, service and people at Fairway Ford. Thank you for making the car buying experience enjoyab Only the word, BEST, can be used to described the product, service and people at Fairway Ford. Thank you for making the car buying experience enjoyable.BA More

Great service awesome staff I called the dealership because I was having issues with my flex. From my first call to me finally walking out I was treated like family. They were fl I called the dealership because I was having issues with my flex. From my first call to me finally walking out I was treated like family. They were flexible with my schedule (another appt before mine took longer so I was running late) My only issue I was told my work would take an hour (I did the works) and instead of an hour they called an hour after it was supposed to be done ann informed me I needed something else done. I asked to double check and was told he would check and call me back. I didn't get a call back. So I just called and said to do it. Upon getting back to pick it up I let them know my frustrations and not being called earlier with the additional work being called to attention and that I had to get my son they PROMPTLY got my car done which made what could have been a sticky situation. While we are out here we will only be using this place for my repairs and everyday maintenance. (Even on my Chevy) More

Great tires at the last minute! I urgently needed new tires for my 2012 Honda Accord LX-P before the Thanksgiving holiday, since I was traveling from Georgia to Tennessee. The factor I urgently needed new tires for my 2012 Honda Accord LX-P before the Thanksgiving holiday, since I was traveling from Georgia to Tennessee. The factory tires were almost at the wear bars. I decided on Pirelli P7s. I contacted Issac and he informed me that the tires would be coming from the Columbia warehouse and he would call when they were at the shop. He was able to fit me into their busy schedule the same day. The tires were installed correctly, important since they are asymmetrical, and balanced perfectly. I was able to take advantage of a double rebate as well! I will be back the next time that I need tires or repair. More

F150 Service Fairway Ford service was excellent. My new F150 had a defective tire and was from an out of town dealer. Because of the distance Fairway service was Fairway Ford service was excellent. My new F150 had a defective tire and was from an out of town dealer. Because of the distance Fairway service was asked to make the repair. Robert and Issac took care of everything. The tire was ordered, delivered, and installed as promised. I'll continue to bring my F150 to Fairway. More