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FX Caprara Chrysler Dodge Jeep Ram

Watertown, NY

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424 Reviews

18476 US-11

Watertown, NY

13601

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424 Reviews of FX Caprara Chrysler Dodge Jeep Ram

September 16, 2019

Good Service Went in a Justin greeted us right away. Listened to what we wanted and worked with us to get what we wanted. Thanks you Justin More

by LSNYDER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Calabria
Sep 16, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for your review of FX Caprara Chrysler Dodge Jeep Ram of Watertown. We are so pleased Justin provided you with great care and service while you were our guest. We hope to see you again soon and have a great day!

September 13, 2019

Ellis Went in with bad credit. But Patrick Eley and Ellis Veal, one of the salesmen, were patient with me and did the best the could to get me into a vehicl More

by RJD1378
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Eley, Ellis Veal
Sep 13, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Congratulations on your new ride! We are thrilled to hear that Patrick and Ellis made the deal happen. Thank you so much for trusting the FX Caprara Chrysler Dodge Jeep Ram of Watertown team with your business. We wish you safe and happy driving.

September 11, 2019

Good service department. Terrible sales. Bought a used vehicle and was told that it needed work before. The sales person Skylar Carr lied to us about how much work needed to be done, didn't a More

by RHANNI18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy Newsome, Skylar Carr
Sep 11, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

While I'm glad to know that Brandy took care of you and resolved your concerns, I'd like to apologize for your frustrations. I appreciate you bringing this to my attention so that I can discuss this with my team. If there is anything you would like to discuss, please don't hesitate to reach me directly. Thank you, Kevin Hutt - Used Car Center Manager - (315) 788-7400

September 10, 2019

needed to get 3 recalls fixed on my 2013 Dodge Dart I had to get three recalls fixed. FX Caprara completed all 3 recall repairs on one visit. I was very impressed with their service department! More

by jantzimurray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I did not get their names
Sep 10, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

It was our pleasure to assist you. Thank you from all of us here at FX Caprara Chrysler Dodge Jeep Ram of Watertown. We appreciate your support and hope to see you again soon!

September 06, 2019

Excellent experience My salesman (Scott Webb) went above and beyond to get the sale done. Along with management, a great experience. They even stayed late to make the sale More

by LYDELL10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Webb
Sep 09, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive feedback of FX Caprara Chrysler Dodge Jeep Ram of Watertown! We are so pleased to read how Scott showed great customer service to you while you were our guest and we hope to work with you again soon. Have a great day!

September 04, 2019

Used vehicle purchase - have been buying vehicles from Ben Wiseman for a while, always great with me helps me highly recommend him as salesman , he does a great job More

by skellie267
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Wiseman
Sep 04, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for your great review of FX Caprara Chrysler Dodge Jeep Ram of Watertown! We appreciate your loyalty and your support. Thank you for mentioning Ben from our team, too. Hope to see you again soon!

September 04, 2019

Sales and service sucked. You have my file read it. About the run around and the ridiculous sales and service department. I wouldnt recomend this place at to anyone. More

by nadine_capron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandi advisor, AJ Solis, Nolan Gardner, Kevin Hutt, Ken Peck
Sep 19, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Nadine - I'm so sorry that you're disappointed. We strive to deliver the best service to our guests and will look into what happened here. Once I have the details, I will give you a call so we can discuss this further. Thank you, Ren McNett - Sales Manager - (315) 788-7400

September 04, 2019

Love Brandon Sinclair and Karl Askins We went to the Chrysler,Dodge,Jeep dealership today and I have never had such an amazing experience with anybody the way I did with Brandon and Karl t More

by The Deons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karl Askins , Brandon Sinclair
Sep 05, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for your review of FX Caprara Chrysler Dodge Jeep Ram of Watertown! We are so pleased to read your positive feedback about your recent visit to our dealership. Your compliments about working with Brandon and Karl are wonderful to read, too. Hope to see you again soon!

September 04, 2019

Service ? Had to take my truck back three times to get the problems fixed but staff was friendly and helpful. Problems stated on the first visit were not fixed More

by quintinreid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica
Sep 05, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

I'm very sorry that we didn't deliver a five-star experience and for the delays in your repairs. We appreciate your feedback and will certainly look into why these errors occurred. If there is anything else you would like to discuss, please give me a call. Thank you, Ren McNett - Sales Manager - (315) 788-7400

September 01, 2019

100% Reccomended! Great customer service.... Ask for Jason! 2 new vehicles in 2 months! The GM, Mike, and Jason made it so easy and stress free!! We drove about 2hrs t More

by JSROKA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GENERAL MANAGER, Mike , Jason Woodworth
Sep 03, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you so much for the fantastic review! It's fantastic to hear that you got the best deals around on your two new cars. We really appreciate you making the drive out to visit us at FX Caprara Chrysler Dodge Jeep Ram of Watertown. We hope you continue to love your Jeep Grand Cherokee!

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