FX Caprara Chrysler Dodge Jeep Ram

Went got my vehicle at the pump would stop when it wasn’t ev The device was great and the mechanic fixed my vehicle in a decent amount of time. I didn’t have to wait to long. They got it in a my a decent time t The device was great and the mechanic fixed my vehicle in a decent amount of time. I didn’t have to wait to long. They got it in a my a decent time timely matter. More

Service Had an appointment for tailgate recall. Made appointment for 8:15 plus decided to have oil change. 8:10 we're informed the part for recall was not av Had an appointment for tailgate recall. Made appointment for 8:15 plus decided to have oil change. 8:10 we're informed the part for recall was not available. We were told they could not locate a # to reach us. Seeing as though we had to drive half an hour away we would have the oil changed. We were also informed we needed the tires rotated. 2 hours later we left. It wouldn't have been so bad but we still have to return for the recall work. Not very happy, Sean Connor More

Terrible I bought a Jeep, brand new. It is now a year old. The vehicle sounded horrible. It was taken in to the FX Caprara Service Center yesterday. They wante I bought a Jeep, brand new. It is now a year old. The vehicle sounded horrible. It was taken in to the FX Caprara Service Center yesterday. They wanted to charge $1,400 for new brakes, rotors and tires. All this after 1 year? Absolutely disgusted. More

Tire repair First they had to make sure time allowed for tire change. Then after I offered to leave my car as drop off they said they could service it. Took as li First they had to make sure time allowed for tire change. Then after I offered to leave my car as drop off they said they could service it. Took as little longer cause they had to find my rim(already in shop), then service was performed efficiently. More

Recall work Appt 10 days prior. parts unavailable.2H job, huh! So no loaner. in @815 out @ 245pm 6&1/2hr later! Next am fluids LOW. Not good! Mechanic Webb, spent Appt 10 days prior. parts unavailable.2H job, huh! So no loaner. in @815 out @ 245pm 6&1/2hr later! Next am fluids LOW. Not good! Mechanic Webb, spent more time at lunch & in bathroom than working. Should be fired! More

Good but not great I had to wait much longer than usual for an oil change. I was informed that they had a difficult time resetting my oil change light. This seems like I had to wait much longer than usual for an oil change. I was informed that they had a difficult time resetting my oil change light. This seems like something that should be simple. Overall they did a great job and I am satisfied. More

Pop Went My transmission There is never a good time to experience a major mechanical failure on a vehicle that has served so well and which we plan to enjoy for many years to There is never a good time to experience a major mechanical failure on a vehicle that has served so well and which we plan to enjoy for many years to come. We certainly could not have anticipated a major power-train failure a mere 3 months after expiration of the 60 mos OR 100,000 mile warranty! That said, I began to suspect a problem on a recent long trip and so I had made a service appointment for a Monday. Who would know that as we ventured out for a fall foliage weekend in upstate New York that the transmission decided it could not wait for service and failed us en-route. Although the vehicle was towed to the dealer on a Thursday, I did not expect any work would be done until my appointed time 4 days hence.. unfortunately, even if I had been able to drive in for my appointment time I found out service would be delayed 1 day, 1 added day of a pricey car rental for which the dealer apologized, but offered no assistance, not even a service loaner. Once the service analysis was done, my service advisor (Erica Behling) was quick to give me some part replacement options plus the opinion of their parts manger as to what might be my most advisable option. While the various prices were not that far apart, I took the slightly more expensive one as it came with a 30 month, unlimited mileage warranty. Since the vehicle was towed to the dealer (who we had bought the car from new in 2013) I did not feel that price shopping was an option, especially since I had no relationship with shops like Aamco etc. I want to try and cry on Chryslers shoulder a bit to see if they would offer any partial cost relief (since the failure came so close to the warranty expiration date)but don't have a lot of faith in my success. By the Friday of the service week I called Erica for an update. After checking with her service Tech she said they "might" get it done later that day. We agreed on a Saturday "drop-dead" time of 11:00A.M.; as I walked up to the service desk at 11:00 the work order had just been turned in and the paper work was being finished. Although I had convinced myself that the car would not be ready and that I was in for another two days of rental, I was pleasantly surprised and grateful that Erica and her team delivered as promised. So, a costly lesson about buying extended warranties was learned, but being as this was my first major mechanical issue in 55+ years of driving I guess I feel pretty lucky with my choice of vehicles. I must admit that at the end of the day I probably feel well served by the Caprara Dodge dealership and by their personnel as well. My biggest complaint (that I felt was in the control of the dealer) centered on the fact that even though they called two days before my scheduled appointment (and two days after the car was towed into them) to confirm my service appointment, that they would be a day late in beginning my service. I still feel they should have compensated me for the added day of car rental. More

Very pleased!!! I was very happy with the deal I got at FX Caprara!! My salesman Brandon Sinclair was a great help. He was very efficient and knowledgeable in the tru I was very happy with the deal I got at FX Caprara!! My salesman Brandon Sinclair was a great help. He was very efficient and knowledgeable in the truck I bought!! More

Purchased what I wanted. I received the attention to detail I needed. Several factors in play were worked through. End result was that I paid less than anticipated by a large I received the attention to detail I needed. Several factors in play were worked through. End result was that I paid less than anticipated by a large amount. I got the color I wanted although it wasn't on the list I had to choose from. Low pressure sales got the job done. More

Very disappointed The staff, management and Didge should be embarrassed and ashamed of the overall appearance of the facility to include the service area, waiting room, The staff, management and Didge should be embarrassed and ashamed of the overall appearance of the facility to include the service area, waiting room, showroom, garage and yard. Very unprofessional in appearance and unkept. Pothole in the parking areas. The drop box is tipping over for at least a year. I have done business with other dealers in the area that put you to shame. I will be returning to them ASAP. More