FX Caprara Chrysler Dodge Jeep Ram

Service department was quick to schedule my car in to be checked out. They replaced the parts and sent us on our way at no cost. department was quick to schedule my car in to be checked out. They replaced the parts and sent us on our way at no cost. More

Fast and easy Loved my salesman he should run the stores! It seems like he’s the only one that knows what’s going on there! it was a great experience will send frie Loved my salesman he should run the stores! It seems like he’s the only one that knows what’s going on there! it was a great experience will send friends and family More

Great Experience Scott and the rest of the staff were extremely helpful. They provided me with standout service and helped me leave with the vehicle I wanted. Scott and the rest of the staff were extremely helpful. They provided me with standout service and helped me leave with the vehicle I wanted. More

Unacceptable This is been a 3 week debacle with your service department. I made an appointment (2016 Ram 1500 Outdoorsman) 3 weeks ago for recalls that had to be t This is been a 3 week debacle with your service department. I made an appointment (2016 Ram 1500 Outdoorsman) 3 weeks ago for recalls that had to be taken care of and an issue I had with my truck jerking when coming to a stop. Th first visit I was told see if the “updates” take care of your issue. As soon as I pulled out of the lot, I noticed the issue was not resolved so I scheduled another appointment for the same issue. Your service department had my truck for almost a week. They narrowed it down to either the rear differential or the parking brake seized up. Finally after a week they diagnosed the issue that the parking brake was to blame. I made a special visit to speak with one of your employees and specifically told him if the brakes didn’t have to be touched please don’t I’ll take care of them at a later date , just go ahead and fix the parking brake but please call me before you do anything so I know. Two days later I get a call and they tell me my truck has been fixed and it will cost $1000. I was baffled as no one called me before they did the work. Then they tell me they replaced all four brake pads and rotors. I gave nobody permission to go ahead and change all the brakes and I thought I made that clear at my visit . Then they asked if I would just pay for parts. So being a nice guy I did you guys a favor and paid 600$ for brakes that I didn’t need. I take my truck home and noticed it was still not fixed. I called your service department that evening and told them it was still not fixed. They told me to bring it back in again. Well I can’t drop everything to keep bringing my truck in. I finally had time to drop it off today and within two hours they call me and tell me all the calipers need to be replaced. Now how in the world do Calipers all of the sudden seize up in a weeks time. If they would have test drove it the day I picked it up they would have known the issue was not fixed. They claim there was no issue with the calipers at the last visit. I find that very hard to believe and very suspicious as I called that very evening and told them it was not fixed. I had them put the tires back on today so I can get a second opinion on the issue. I have very little faith in your service department and I have decided to never bring my truck there again. The service was unacceptable. To date I am out over $650, with no resolution to my problem. More

Great They were great to work with and answered any questions and very helpful the sales guy Chris made sure everything was Good and looked over before i le They were great to work with and answered any questions and very helpful the sales guy Chris made sure everything was Good and looked over before i left with my new car. More

Jason was great to deal with. This is the 4th vehicle that I have purchased there. I think that speaks for itself! Jason works hard on getting me the best deals possible. This is the 4th vehicle that I have purchased there. I think that speaks for itself! Jason works hard on getting me the best deals possible. More

Was a great experience! Was a great experience with Jason Woodward, he went above and beyond to satisfying our needs, our monthly payment was where we wanted to be and you ha Was a great experience with Jason Woodward, he went above and beyond to satisfying our needs, our monthly payment was where we wanted to be and you have a good inventory of models, colors and options to choose from . More

Very helpful salsman Ben was great. Helped me with all my questions and needs. And even after the sale helped me figure out my truck. Excellent people skills. Ben was great. Helped me with all my questions and needs. And even after the sale helped me figure out my truck. Excellent people skills. More

Not happy with service Suggested we drop the vehicle off Sunday night for an appointment first thing Monday morning..there was a problem with transmission slipping and reque Suggested we drop the vehicle off Sunday night for an appointment first thing Monday morning..there was a problem with transmission slipping and requested an oil change. Got a call at 11:30 asking if we wanted a tire rotation and they were just starting the work. I was unable to pick up the vehicle until 3PM. If you have an appointment first thing in the am that doesn't mean 11:30 that is ridiculous. Also it is extremely difficult to get through to that Department. I have purchased 5 vehicles from this dealership and this service appointment was not good. Should this continue it will make me think twice about another. More

Thumping issue not fixed I took my 2016 ram 1500 in for a thunk issue I was experiencing when coming to a complete stop. They claim it’s the parking brake seizing up. Then the I took my 2016 ram 1500 in for a thunk issue I was experiencing when coming to a complete stop. They claim it’s the parking brake seizing up. Then they changed the rest of my brakes without consulting with me first. Horrible communication skills and lack of communication with the customer. I would have to call to get updates on my truck. More