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FX Caprara Chrysler Dodge Jeep Ram

Watertown, NY

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424 Reviews

18476 US-11

Watertown, NY

13601

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424 Reviews of FX Caprara Chrysler Dodge Jeep Ram

May 11, 2019

Faulty Rotors I took my car in for an oil change, and I asked them to find out why my car was shaking when I applied the brakes. They told me my front rotors and b More

by Mr. Basnight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think the name of the person that helped me was Erica.
May 13, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

We appreciate your feedback about your experience with our Service Department! We apologize for the delay in your service as well as your disappointing loaner, but we are very happy to hear that your car is running smoothly now. Thank you as well for your kind words about Erica. If there is anything else we can do to assist you, please let us know.

May 11, 2019

friendly, willing to work with customer I really enjoyed the experience I received from mr. knight. He was responsive to my demands and really willing to try to get me in a vehicle I could a More

by RENEE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mr. knight
May 13, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Renee, I'm glad that Mr. Knight provided a great service and help find the right vehicle for you. I also appreciate your feedback about your finance experience and will use it to improve our services. Thank you and we hope you enjoy your new vehicle.

May 09, 2019

Impressed I had been to other dealerships in search of a good deal on a new Jeep... they quickly made me a deal I simply couldn't refuse on a car that I really More

by Dickster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken and Ken (neither is on the list)
May 09, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

We love to hear that you drove home from FX Caprara Chrysler Dodge Jeep Ram of Watertown a happy customer! Thank you for posting about your buying experience. We hope that you continue to enjoy your vehicle.

May 08, 2019

See comment below Very unhappy with jeep. I would never recommend a jeep to anyone My jeep is just a little over a year. Had issues with service shifter had to order More

by Unhappy1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
May 23, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

I'm sorry to hear that you're dissatisfied with your vehicle. I would like to learn more about the issues your car is experiencing to see if there is anything I can do to help. Would you please give me a call? Thank you, Jason Perkins - Service Manager - (315) 788-7400

May 07, 2019

What a run around It took 5 trips to the dealership to finally get the deal done and that is even after they stiffed me on 1,000.00 dollars on my trade. Got love being More

by JC.DELOSH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Navarra
May 21, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

JC, I'm surprised to see this feedback and can only assume we were miscommunicating. I'd like to discuss this with you to address your concerns and apologize for not making better use of your time. Ren McNett - Sales Manager - (315) 788-7400

May 07, 2019

Great The services department was great. They help me a lot and they are transparent. Also they are easy to deal with and they give me details of what is go More

by DIVINO_MICHAEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erika
May 07, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for choosing FX Caprara Chrysler Dodge Jeep Ram of Watertown for your auto service needs! It's fantastic to hear that you can depend on our team to take great care of your truck. Have a fantastic week.

May 05, 2019

Great experience! It was my first time purchasing a vehicle and I found the dealership to be accommodating. I appreciate the services provided and the salesman, Mr. Sol More

by ARONANTOLIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ Solis
May 06, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Congratulations on the purchase of your first vehicle at FX Caprara Chrysler Dodge Jeep Ram of Watertown! We'll be here when you're ready for your first Service.

May 05, 2019

Just checking filter 47.50 dollar is so expensive So expensive. They said if change filter is 70 dollars. I said I don’t want to change it. I didn’t check details. When I get home check details was cr More

by DNKHANAL1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember the employee name, system is bad
May 20, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

I'm sorry to see that you are disappointed in our prices. We are always looking for ways to better serve our customers and appreciate your feedback.

May 03, 2019

Great experience!!!! Awesome sales lady. Accommodating facilities. Great vehicle. Would recommend this dealership as well as sales associate to anyone. Look forward to doi More

by Bucky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Young
May 03, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for the stellar review, Bucky! We are so happy that you enjoyed working with our team to get into your new vehicle. We would love to work with you again!

April 30, 2019

Wonderful experience!! Recently purchased my new Dodge Journey from here and I love it! They were easy, fast and so nice. I Highly recommend this dealership if you want a qu More

by SABRINAMARIEXO16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Misercola
May 01, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

It's great to hear that you're enjoying your new Dodge Journey, Sabrina! Thank you so much for stopping by to recommend FX Caprara Chrysler Dodge Jeep Ram of Watertown. If there is anything else we can assist you with, please let us know.

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