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FX Caprara Chrysler Dodge Jeep Ram

Watertown, NY

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424 Reviews

18476 US-11

Watertown, NY

13601

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424 Reviews of FX Caprara Chrysler Dodge Jeep Ram

June 12, 2019

Great experience Excellent vehicle buying experience from the moment I stepped on the lot until I left with my new Ram. Ben Wiseman was extraordinary as usual. More

by BTARWATER20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Wiseman
Jun 12, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

We couldn't ask for a better review than this! Thank you so much for coming back to FX Caprara Chrysler Dodge Jeep Ram of Watertown. We are thrilled that Ben delivered another five-star buying experience. Safe driving!

June 06, 2019

Hard to review when nothing was done My am/fm is not working on my Jeep and the steering feels like the wheel gets really hard to turn and it actually won’t full turn sometimes. Took it i More

by cincy624
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Only spoke to customer service
Jun 21, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

I'm sorry that we weren't able to duplicate the steering wheel problem while your car was here. I'd like to look into your vehicle history and see what I can do to help. Please feel free to call me directly as well. Thank you, Jason Perkins - Service Manager - (315) 788-7400

June 06, 2019

Awesome experience! This was the best experience I have had purchasing a vehicle. They made sure that I chose the vehicle that was right for me. I didn't feel like I was More

by GUARDWOLF1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ren McNett, AJ Solis
Jun 07, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for your review of FX Caprara Chrysler Dodge Jeep Ram of Watertown. I'm so pleased to read of your car buying experience with our team and I love reading "this was the best experience I have had purchasing a vehicle"-this makes our day! Thank you for your kind words and your support. Hope to see you again soon.

June 06, 2019

Rubbing sound in the back Friendly staff, kept me in the loop. Diagnosed loose wheel bearing on both sides in the back. Was done faster than anticipated. Was not cheap, but les More

by PETRA REYNOLDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy Newsome, Mechanic?
Jun 07, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for coming to us for your auto repairs, Petra! We are happy to hear that your car is running smoothly and safely now. Safe driving!

June 05, 2019

One of the best I’ve been dealing with FX Caprara’s staff for nearly 30 years. The very best man I’ve ever had as a sales man has certainly been Ben Wiseman. He’s alw More

by gweave80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Wiseman
Jun 05, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you so much for your review of FX Caprara Chrysler Dodge Jeep Ram of Watertown! Wow, thank you for taking the time to write a review from someone who has done business with us for almost 30 years. We greatly appreciate your loyalty and your kind words about our team.

June 02, 2019

It was ok, took a long time. We went back and forth about the brakes. Something obviously wrong with the brakes. Had it in at 6400 miles and again at 10500. More

by cdbrown0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Jun 03, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

I'm so sorry that you're experiencing issues with your vehicle. I also apologize that your service visit took longer than expected. I would love to learn more about what transpired here and to make sure that your vehicle is running smoothly now. Would you consider giving me a call? Thank you, Jason Perkins - Service Manager - (315) 788-7400

May 31, 2019

Awesome Ben Wiseman made everything so simple. He was awesome to deal with and so honest and upfront with everything. I will definitely be calling him again f More

by SANDMAN13145
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Farentino, Benjamin Wiseman
May 31, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thanks for your review of FX Caprara Chrysler Dodge Jeep Ram of Watertown. It's great to hear such kind words for our team. We strive for great customer service every day. Thank you for your business.

May 31, 2019

Quick for no appointment Dropped by to see if I could get my inspection completed while waiting for my dog to get groomed. They got my truck right in and completed the state More

by alexpast550
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Wiseman
Jun 03, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for this great feedback and especially for giving us the opportunity to impress you. Thanks from everyone here at FX Caprara Chrysler Dodge Jeep Ram of Watertown!

May 31, 2019

Service Everytime I take car in to get something fixed, no one calls you with updates. I have to find the salesman (Ben Wiseman)who sold me the car, to find More

by zoobstreet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Benjamin Wiseman
Jun 14, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

I apologize for the lack of communication on our part. We are always working to improve the experience of our guests and your feedback will help us to do so. Thank you for your business and your review, Jason Perkins - Service Manager - (315) 788-7400

May 30, 2019

Sales experience right through financing was top notch. Everyone at the dealership was a great help. Great experience and fast process. Quick and easy. Friendly and knowledgeable staff. Will be back for all More

by RMURRAY1521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Finance office, Benjamin Wiseman
May 30, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for your review of FX Caprara Chrysler Dodge Jeep Ram of Watertown! We love hearing that your experience at our dealership was a success and we, too, hope you will return to our location in the future! Thank you for your business.

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