FIAT/Alfa Romeo of Austin

Love the car even with bumps in the road So we fell in love with the Fiat 500L lounge and had a great experience dealing with Josh. He was not at all pushy and was knowledgeable. We were read So we fell in love with the Fiat 500L lounge and had a great experience dealing with Josh. He was not at all pushy and was knowledgeable. We were ready to sign with Josh after he found the perfect car that was "in transit." Our first not pleasant experience was with the finance guy, Clay. He was twitchy and complained frequently how they were "loosing" money on our deal. This is such an annoyance but we sat through it because we really wanted the car. Our second disappointment came when the car did not arrive as soon as expected. There was no information and after 11 days I took to emailing the manager Lisa Copeland. She brought in Brent Rayfield to also follow up on information. They responded quickly to any inquiries made and both were very nice. They assisted with the unexpected delay with providing us a loaner car. Finally our new car arrived. There was a little miscommunication when the car was ready to be picked up but we finally have it 5 weeks after purchase. To make up for the delay Brent explained that they would include the spare tire we ordered and let us do November financing. I grant that the tire was a nice compensatory thing but the financing offer was a little off putting. We could have found financing else where if we knew we had over a month to look at financing options. Anyway we got the car, tire, and financing how we wanted. The second time we worked with Jennifer in financing to do the new paperwork. She was very pleasant, informative, and not at all twitchy. I would recommend this dealership because the issues were out of their control, they tried to make it right, and the "financial" complaints are just what you expect when dealing with car dealerships. Josh rocks and we love the car!!! More

Such an easy process! We really had a great experience. Everyone was so helpful and patient while we made our decision! We walked away feeling like we got a great deal wi We really had a great experience. Everyone was so helpful and patient while we made our decision! We walked away feeling like we got a great deal with no hassle. More

I drove out of there with the care of my dreams! Brandon is very knowledgeable, he was very patient, we tested drive 2 different cars and he made sure I bought the car me and my family need. I will t Brandon is very knowledgeable, he was very patient, we tested drive 2 different cars and he made sure I bought the car me and my family need. I will totally recommend Brandon to friends and family, no wonder why he has so many awards onbhis desk :) Thank you Brandon More

Great customer service I certainly didn't expect to buy a car today but when I got a phone call from Jonathan that he had an exceptional deal for me, I was hooked. He alread I certainly didn't expect to buy a car today but when I got a phone call from Jonathan that he had an exceptional deal for me, I was hooked. He already knew what I wanted in my next Fiat and the kind of payment I needed. I was introduced to my 2nd Fiat Pop as soon as I drove up. She is a rare color and I've already gotten so many compliments on her! I named her Sofia :-) The sales people at Fiat want to make every customer the best deal possible and they make the process pretty easy. I got a wonderful financing rate in-house. Thanks Brett! I let all my Facebook friends know they need to go get themselves a Fiat today! More

Service/Parts good work! Richard Young from the service department went out of his way to look and secure an obscure part for my fiat 500 sport! All other avenues of finding m Richard Young from the service department went out of his way to look and secure an obscure part for my fiat 500 sport! All other avenues of finding my part were no good, but Richard came through with a miracle and was able to find what I needed! Many thanks to Fiat of Austin! More

Thank you, Brett!!! This was my first brand new car purchase, and Brett was amazing throughout the entire process. He is incredibly patient, honest, supportive, down to e This was my first brand new car purchase, and Brett was amazing throughout the entire process. He is incredibly patient, honest, supportive, down to earth, and and above all, he genuinely cares. We went over the pros and cons of the options I was considering (leasing vs. buying), and I never once felt pressured to make a decision, but was instead encouraged to be thoughtful about the choices at hand. In the end, I got a great deal on exactly the car I wanted (right down to the color!) and I couldn't be happier. Thank you, Brett, for making my experience easy and memorable, and for making me feel welcome and cared for. More

Smooth and painless This is the second time I have purchased a car from Fiat of Austin. My second purchase was with Brett. He was phenomenal. He's a down to earth guy who This is the second time I have purchased a car from Fiat of Austin. My second purchase was with Brett. He was phenomenal. He's a down to earth guy who knows his stuff. Brett went above and beyond to find the exact car I was looking for and even drove to pick up the car from several hours away. I purchased my Abarth Saturday evening~ and had it in my possession Monday night (a rental was provided of course). Additionally, Jennifer (our finance person) was great and upfront with us on our purchase. I appreciate a person that gives you the "no BS" transparent answers you're looking for. Based on similar purchases reported online, I feel I got a pretty good deal on the car overall and would happily recommend the staff at this location. Very friendly people. More

great Came in the dealership facing many challenges from just buying a new car 3 days prior. Brandon worked his magic, and I left in a new 2015 abarth. Noth Came in the dealership facing many challenges from just buying a new car 3 days prior. Brandon worked his magic, and I left in a new 2015 abarth. Nothing but great things to say about him and fiat of austin. More

Great Customer Service! Brett went above and beyond to help us get exactly what we wanted. He was very attentive, personable, patient and kind. Thanks, Fiat of Austin!! Brett went above and beyond to help us get exactly what we wanted. He was very attentive, personable, patient and kind. Thanks, Fiat of Austin!! More

Great dealer to buy a car from! Great sales person and great easy buying experience! Jonathon was great and very thorough in explaining all the features of the car. The entire experi Great sales person and great easy buying experience! Jonathon was great and very thorough in explaining all the features of the car. The entire experience was easy and great! More