FIAT/Alfa Romeo of Austin

What an enjoyable experience it was to do business with this dealership. This business definitely redefines the new car experience. Amber was personable and knowledgeable about the product. She is quick this dealership. This business definitely redefines the new car experience. Amber was personable and knowledgeable about the product. She is quick to find out answers and quite attentive to the customer. Never once did I feel pressured. I walked in that day for a test drive and drove away with a 2013 Fiat 500 Lounge. Since that day, I have stopped in a couple of times and received the same high level of customer service that I experienced the first time. Everyone that I have talked to who works there owns one of these awesome cars. I think that it says something when an employee purchases for themselves something that they sell. The whole Fiat experience is awesome! More

Great dealership experience. They didn't attack me Great dealership experience. They didn't attack me when I arrived but were very responsive when I came inside and looked like I wanted to talk to Great dealership experience. They didn't attack me when I arrived but were very responsive when I came inside and looked like I wanted to talk to someone. Amber took the resposibility of helping me with what I needed and Lisa greeted me and introduced herself as well. Amber went over the product line and the differences between the models. Since this would be for my 19 year old daughter talked about budget advantages of the Fiat, including that it used regular gas,the mileage and it that needed oil changes less often. After determining what my daughter would be in the market for we went out an looked over the details and when I asked for a test drive Amber went and got a car very quickly and we drove off. She asked a few more questions of what my daughter may be looking for and how she might be using it. She pointed out the features of the vehicle including the "sport" handling button and the fact that the 5 speed manual had a "hill assist" feature since my daughter would be a new "standard" driver. After we returned she mentioned that they had their cars "off" the lot since the dealership was essentially in a shopping center and was willing to take me on the short drive to the lot to check out the specific color and style of the car my daughter would be interested in. Great job overall and she was more interested in getting me what would be the most appropriate car for my daughter for price and features rather than trying to upsell me on something we didn't really need. More

Brandon was friendly but also professional. Best car buying experience I've had in 5 car purchases over the years. I would definitely buy another car from this dealership. buying experience I've had in 5 car purchases over the years. I would definitely buy another car from this dealership. More

Fiat of Austin is an absolute pleasure to work with, from the greeters to my salesperson to the finance manager to the general manager Lisa, who is super friendly and took the time to introduce herself to me the greeters to my salesperson to the finance manager to the general manager Lisa, who is super friendly and took the time to introduce herself to me. She's contagiously enthusiastic about Fiats and really cares about her customers' satisfaction. I absolutely loved my experience with Drew, my salesperson. I've walked out on literally every car salesperson I've encountered because they've been overbearing and don't seem to listen or care about what I really want. They seem to just try to talk me into what they want me to own. Drew listened and was warm and friendly with me. After just a few minutes I realized I could discuss my concerns with him and he would give me honest and open replies. I didn't feel pushed at all but felt supported and helped by him. I've never bought a car from a salesperson because of their usual pushy, pumped-up tactics, but I bought a car from Drew! He clearly and thoroughly answered every question I had and made the car buying experience seamless, stressless and quick. I think I spent a total of an hour and forty-five minutes with him including test driving. Also, Katie King the finance manager is very amiable and a real pleasure to talk to. It was important to her that I left satisfied and happy with my experience with her. She didn't try to sell, she just explained, and I bought many warranties from her, which are the best warranties I've ever seen. Overall I'm excited to have bought my car from a dealership I actually look forward to interacting with in the future. I'm definitely sending my friends and family their way! More

Buying a car is usually such a dreaded and lengthy task, but Brandon and Katie made it a great experience. I really appreciated how easy they made it; the car was ready to test drive, my trade in was apprai but Brandon and Katie made it a great experience. I really appreciated how easy they made it; the car was ready to test drive, my trade in was appraised quickly, and the paperwork was processed faster than I've ever seen. I was in with my old car to test drive a Fiat, and I was driving out with a super new Fiat in 2 hours. I will highly recommend this car, and in particular, this dealership to anyone considering a new or pre-owned car. This was a great experience and I'm so thankful for the hard work that Brandon and Katie do to enhance customer care. Bravo Fiat of Austin!!! More

The same day I dropped in on Casey at Fiat of Austin, a co-worker of mine was scheduled for a root canal. Under normal circumstances, I'd rather have a root canal than go car shopping. I'm glad I went car co-worker of mine was scheduled for a root canal. Under normal circumstances, I'd rather have a root canal than go car shopping. I'm glad I went car shopping instead! Casey got me a great price for my trade-in and gave me an excellent deal on a used Nissan. He was friendly and professional at every step, and the fact that I was set on buying the least expensive car in his inventory didn't stop him from providing world-class service and care. More

We were greeted promptly as we entered the show room. All questions about the cars were answered promptly and accurately. We went for a nice test drive and looked at the other cars that were available a All questions about the cars were answered promptly and accurately. We went for a nice test drive and looked at the other cars that were available at the other location. We decided on a vehicle that had not yet arrived at the dealership and it was prepared and delivered to our home at the time specificed. More

Brandon was an absolute pleasure to work with. He made my car buying experience at Fiat of Austin a joy and and very easy. I would recommend him to all of my friends!!! car buying experience at Fiat of Austin a joy and and very easy. I would recommend him to all of my friends!!! More

Every person that I worked with, on a very busy day was courteous and really enthusiastic about the dealership and Fiat. I did not have any pre-conceived ideas on Fiat and really was not intending to buy o courteous and really enthusiastic about the dealership and Fiat. I did not have any pre-conceived ideas on Fiat and really was not intending to buy one. I have been a Mazda fan and came in because of the promotion that the dealership was running. However, once I got there I started looking at the vehicles and Amber Barnett accompanied my wife and I on a test drive. I was impressed but still on the fence about buying a Fiat. I was impressed by the enthusiasm of Amber and all her colleagues and the Used car sales manager gave me a really good offer for my Mazda 3 Sport. To make things even more appealing, I was approved for 0% fianancing! Deal!! Katie got us on track with the paperwork quickly and courteously. Later I cam back to get my plates and Brian installed them quickly and was friendly, courteous and also was charged up about the dealership.Matt Reinhart corrected a problem with bluetooth contacts in the "Blu and Me" system and it works flawlessly. He is really knowlegeable about the car. I had some issues with Ally Bank later and Brent Rayfiled went to bat for me right away - he called Ally and called me up later. I was impressed with how he kept at it and realized that he probably had quite a few of these issues to deal with because of the high volume of vehicles. I love my Fiat 500 Pop and am becoming more attached daily. I have become an enthusiast and a Pro-Fiat Fan. More