Exton Nissan

I recently purchased a 2011 Nissan Rogue about a month ago from Exton Nissan. Being a recent college graduate and a first time buyer I was very nervous about the whole process and under the impression tha ago from Exton Nissan. Being a recent college graduate and a first time buyer I was very nervous about the whole process and under the impression that the car buying process can be very intimidating. However thanks to Exton Nissan and my sales consultant Rory Carroll and the financial advisor Paula this was not the case! I didn't once feel overwhelmed, rushed or persuaded into making a decision. I was extremely impressed by their exceptional customer service and attention to detail in making me feel very comfortable in the whole buying process. During the test drive Rory was very knowledgeable about the Rogue explaining every detail from the engine, to how the car was made. He was very honest, and has a friendly outgoing personality which made me feel very comfortable that he knew what he was talking about. He also took time to listen to what I wanted because even though I originally came in to purchase the 2013 he offered to show me the 2011 which had many more features including the sunroof and navigation which I was looking for, whereas the 2013 did not. In the end I ended up purchasing the 2011 and I couldn't be anymore happier with the purchase, dealer, or sales consultant! Thanks again Rory for making my experience comfortable and enjoyable! More

Excellent experience, very professional and helpful. I had the car in mind that I wanted when I went in so it was a quick, easy process. had the car in mind that I wanted when I went in so it was a quick, easy process. More

My experience with Exton Nissan is buyer beware. The My experience with Exton Nissan is buyer beware. The point of this review isn’t that I didn’t get what I wanted, but to let anyone who reads this k My experience with Exton Nissan is buyer beware. The point of this review isn’t that I didn’t get what I wanted, but to let anyone who reads this know that after the contract is signed and Exton Nissan receives your money they do not care about you or your concerns. If you are purchasing a used car you are better off going to a buy here pay here dealership because at least they will tell you up front that they will not care after they received your money. Twenty days after my purchasing my 25,000 BMW from Exton Nissan it became un-drivable. It was overheating and ultimately needed a new water pump and had a faulty exhaust vanos solendiod. I brought the car back to the dealership, seeing that I hadn’t owned the car for even a month and was lead to believe it was a “Certified Pre Owned Vehicle” and that it was fully inspected for any safety issues. The mechanic looked at but did not have/nor never had the equipment to decipher the problems that could be safety hazards for a BMW. I am sure this not limited to just Exton Nissan, but to the entire family of Bush dealerships as I called the owner and asked for some help. His response was “I don’t want to sell a car that breaks down 3 weeks later, but what do you not get about an As Is purchase?” Their advertisement of 100% customer satisfaction is simply a gimmick from the owner down to the management team. The owner stated his intention was to help me get a discount from the dealership that repaired my car, but his margin on the sale was not big enough to cover the $1,700 worth of repairs needed on the car. His own service department could not even diagnose the problem let alone fixes it. It seems a reputable dealer would sell the car at auction rather than take money for something that they don’t know about or how to fix if it is broken. This isn’t about me trying to get something for nothing; I wanted it to be fair. I would have been happy with sharing cost, but when I asked that the answer was no. I was offered the opportunity to refinance and purchase a warranty which was not offered at the time of purchase. Please beware when purchasing from this dealership or any of the Bush owned dealerships. I believe they are Infiniti and Nissan in the greater Philadelphia area. More

Ivana Samsonova (salesperson of Exton Nissan) tried to sell me the vehicle for $43,000 (2010 AUDI S4 white VIN: WAUKGAFL1AA143351) without disclosing the information about the condition of the vehicle tha sell me the vehicle for $43,000 (2010 AUDI S4 white VIN: WAUKGAFL1AA143351) without disclosing the information about the condition of the vehicle that was known to the dealership. The listing said that the car is in excellent condition. Carfax report showed several service records and parts replacements, which made me a bit cautious about the condition of the vehicle. Ivana Samsonova sent me the multi-point inspection report and service records. The inspection report indicated that “Vehicle is in excellent condition. No exterior or interior damage. Overall condition 9 out of 10!” I negotiated the details of the transaction (wire transfer, delivery, paperwork, etc.) with Ivana. She emailed me the purchase order, and I was ready to go to my bank and send the money when I found out the true information about the condition of the vehicle. The previous owner of this AUDI posted information and photos of the car on the AUDI forum and described all the problems this car had. The information was posted on the online forum Audizine: Here is what he wrote in his opening message: “hi All, this is for those who are in the market for a used 2010 S4 So AOA finally came through and replaced my 2010 S4, i just picked up my Ibis 2012 S4 today from Biener Audi in NY...not too sure what they are going to do with my old car but incase they do sell it, here is the VIN...WAUKGAFL1AA143351..just be aware that this car should have a Lemon/Buy back title. here is a list of issues: exhaust vibrations AC replaced twice Supercharger replaced on-going suspension issues thermostat replaced once water pump replaced twice All in all, the car was at the shop for a total of 54 days for all these problems when i returned it today, there was a CEL. i went to AutoZone and had it scanned and it was for a MAF Sensor, so that is another issue to add to the list.” I informed Ivana of what I found out about the vehicle. She pretended like she is not aware of any of these problems. I almost made $43,000 mistake and would have run into so many problems with this vehicle. I believe that the dealer was well aware of all the issues with the vehicle, but intentionally didn’t disclose this information to me and lied on the car inspection report and online listing. Please be aware of this dealer! More

Found the vehicle online and had a seamless great experience. Drove 150 miles to purchase the Armada and well worth the trip. No games straight forward pricing. Thank you experience. Drove 150 miles to purchase the Armada and well worth the trip. No games straight forward pricing. Thank you More

We came to Exton Nissan today to purchase a new SUV. We have purchased three vehicles at Exton Nissan over the last three years. Unfortunately, one of our vehicles was in an accident last winter, and, alt have purchased three vehicles at Exton Nissan over the last three years. Unfortunately, one of our vehicles was in an accident last winter, and, although the car was totaled, my husband walked away from the accident with nothing more than a few scratches. In addition to my confidence in the safety, comfort, and reliability of Nissans, we have been fortunate to receive excellent service at the dealership every single time we go. I wanted to move from my Juke to a larger SUV, and we settled on the Pathfinder. The process was as painless as it had been each previous time. I appreciated especially the fair pricing and the attentiveness of each employee we worked with. Rory took his time to show me all the features of the Pathfinder (he was more knowledgeable than any salesperson I have previously dealt with). Sam worked with my husband for our last purchase (an Altima, which we also love) and today he was extremely helpful in our pricing discussion. Paula took care of the paperwork for our financing and was a pleasure as well. I am pleased with our purchase, and I am sure we will remain loyal customers at this dealer for many years to come. More

Beware of this dealership and specially Mr Sam Fowler. For a used car, price quoted online is 'Asking Price' whereas for Mr Sam Fowler its 'Demanding and Final Price'. Plus they charge some $895 + tax+reg For a used car, price quoted online is 'Asking Price' whereas for Mr Sam Fowler its 'Demanding and Final Price'. Plus they charge some $895 + tax+registration+other things that they do not mention online. If you are visiting this dealership and happen to speak with Mr Sam Fowler, make sure to add another $2000 to the asking price of used car !!! Otherwise get ready for a question "By looking at the tag price aka asking price and knowing that its not in your budget (pls read without knowing this additional $2000) why did you took a test drive". Who makes a business like that? For a common man like me, 'Asking price' is ALWAYS negotiable. If Mr Sam Fowler wants client to pay what tag says and what it does not say (appx $2000), please have this written in bold on your website and in dealership. I was fan of Nissan and more specifically Nissan Exton dealership, but this rude and inappropriate way of communication is taking me away. Bye bye Nissan Exton. 10/01/2013: Checked Nissan Exton's website out of curiosity and was happy to see my feedback being implements. They have removed word 'Asking price' from their prices. More

We were very happy with Ken. He made the whole car buying experience a pleasure with no pressure. He knew everything about the car and answered all our questions. We have to say Ken was a big reason we bough experience a pleasure with no pressure. He knew everything about the car and answered all our questions. We have to say Ken was a big reason we bought the car. We would recommend him to our family and friends. We are very pleased with our purchase and came away with nothing but good comments for Ken. Thank You, Mary and Rick Kulokoski More

When I went to Exton Nissan, I was just initially looking to test drive the 2013 Nissan Juke. I was on the fence about purchasing, as I am a new grad. I had done some research into the terms of Nissans' New to test drive the 2013 Nissan Juke. I was on the fence about purchasing, as I am a new grad. I had done some research into the terms of Nissans' New Graduate program, but had previously been told I needed to have a full time job offer before I could be accepted for the program, at a different dealer. I had the pleasure of working with Brianna, who was amazing from start to finish. She informed me that there was a miscommunication in regards to the program and I was eligible, as I had thought prior. She went above and beyond to find the exact model, interior/exterior colors, and all the features I wanted. Everything I asked for, I received. Brianna and the Exton Nissan team more than exceeded any and all expectations I had, as well as eased any reservations. I would "hands down" recommend them to anyone looking to purchase a new/pre-owned car! This team is awesome! More

Exton Nissan has the worst customer service I have ever seen. Once you signed the contract, they would not care if you complaint. the Sales Manager (African American) was so rude and irritating to me. The seen. Once you signed the contract, they would not care if you complaint. the Sales Manager (African American) was so rude and irritating to me. The financial manager will persuade you to buy Nissan extended warranty and 5-in-1 insurance!! They overcharged!! You can buy the same warranty a lot cheaper in any Nissan Dealers(online or local), as long as your car is new. 5-in-1 insurance is not worthy because your car insurance can fully cover. They won't tell you that. of course, they want your money!!! Unfortunately, I didn't know this website Dealerrater.com until I bought my car. I found one of the reviews had the same issue as mine. :-( More