Expressway Ford

Not standing by there product !! We brought three cars from you are last one was a brand new 2014 mustang and at 9000 miles had a noise and they found that all four tires were cupping We brought three cars from you are last one was a brand new 2014 mustang and at 9000 miles had a noise and they found that all four tires were cupping on the inside.. They installed four new tires and did a alignment. Rotated them at 16,000 miles and at 21,000 miles the noise came back and found the same problem with the tires and they did a alignment check and said it was good . Brent in service say that I didn't have them rotated because I had them done where I live and the tire dealer that did it don't write down the miles but I do. So they said that there's nothing they can do about it. I called Richard Poirier and he said we can sell you some new tire's ! The way we see it a 30K for a new car and they want me for pay for a different brand of tire's and it still has the same problem so I am screwed cause that can't tell what's causing it. But is this how you fix the problem and not find out what's causing it ! The way we feel you don't care if you keep your customers and you lost this customer !!!!! More

Great Experience I have been searching for just the right vehicle, heard about Expressway from others and decided to check it out. Chad was extremely helpful and patie I have been searching for just the right vehicle, heard about Expressway from others and decided to check it out. Chad was extremely helpful and patient with me. He's a down to earth, honest guy and I would highly recommend him! More

I bought a car sooo... After a grueling, hot day and nearly 6 hours of looking at cars at other dealerships where no one seemed to want to help or actually sell vehicles, m After a grueling, hot day and nearly 6 hours of looking at cars at other dealerships where no one seemed to want to help or actually sell vehicles, my dad and I visited Expressway Mt. Vernon and met Chad Lynn. Not only did he actually help, he promised I'd be leaving in a car THAT DAY. Not only did that happen, but it was a beautiful car, far better than I'd anticipated and since then Chad has been there to answer any questions I've had or help with any possible issues with said vehicle. So happy to have come across him and to have been smart enough to buy a car from him! Thanks Chad! More

Friendly and efficient Very good customer service, everyone was friendly and efficient. Logan was very eager to work with us and made sure we were satisfied with our purchas Very good customer service, everyone was friendly and efficient. Logan was very eager to work with us and made sure we were satisfied with our purchase. More

Smooth and easy transaction. We had a very good experience at Expressway Ford in Mt Vernon. Mitch was our salesperson and he was very friendly, but not the type that made us feel We had a very good experience at Expressway Ford in Mt Vernon. Mitch was our salesperson and he was very friendly, but not the type that made us feel pressured. We knew what we were looking for when we went and he helped to get us in the vehicle we wanted in a quick and smooth transaction. More

Great customer service. I came in to get my car serviced and ended up trading lol. I had great service. They are willing to work with you to get the vehicle you want. I came in to get my car serviced and ended up trading lol. I had great service. They are willing to work with you to get the vehicle you want. More

No hassle deal Logan Schmitt answered all of our questions. He was very courteous, knowledgeable, polite, and not pushy. He was a pleasure to work with. He is a real Logan Schmitt answered all of our questions. He was very courteous, knowledgeable, polite, and not pushy. He was a pleasure to work with. He is a real asset to the sales staff at expressway. Ford. My wife and I would recommend him to friends. More

Bait and Switch Went to KBB AutoTrader about selling my car, said they have to honor the price they give online, I get there it was $4800 less! Went to KBB AutoTrader about selling my car, said they have to honor the price they give online, I get there it was $4800 less! More

Bought 2016 ford fusion titanium We had a great experience purchasing my new car. They were very helpful and worked with our budget. Will definitely go back for my next vehicle. We had a great experience purchasing my new car. They were very helpful and worked with our budget. Will definitely go back for my next vehicle. More

Satisfied Customer I was very happy with Chads customer service and response time. He didn't play the price game for hours and gave me very fair deal. I would recommend I was very happy with Chads customer service and response time. He didn't play the price game for hours and gave me very fair deal. I would recommend calling Chad first. Jeff H. More