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Executive Volkswagen - Service Center

North Haven, CT

4.9
409 Reviews

409 Reviews of Executive Volkswagen - Service Center

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September 30, 2023

Great and quick service as always. Addressed all issues as best as possible. Great experience overall More

by gil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2023 -

Executive Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 27, 2023

It took a week to get my car repaired after having it transported to the dealership after a road hazard incident. It took five of those days just to get a replacement tire. I then spoke about another iss More

by CHARTIER6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Skip Scanlon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2023 -

Executive Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 25, 2023

I have had consistent quality service at this dealership. The people are knowledgeable, responsive and friendly. The new service area and showroom is a pleasant addition. More

by L.LIPSHER
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Executive Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Skip met your expectations. Thank you for choosing Executive Volkswagen, we look forward to having you as a valued customer for many years to come!

September 17, 2023

I was greeted with respect. Everything that was going to be done to my car was explained fully to me. The service was done very quickly too! This was my first time getting se More

by mommab26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jakubisyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Executive Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Volkswagen.

September 17, 2023

I brought my 2019 Jetta into Executive VW for some routine maintenance. This is where I bought this vehicle and also my wife's. They have an outstanding service department. They took care of my car's More

by KEITHMFOSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Executive Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Keith, for choosing Executive Volkswagen!

September 16, 2023

Thanks Skip! Great service and communication. Got my GTI running again in no time. Also, big improvement in the appearance and design of the new service departmen More

by VWMK_VI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jakubisyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thanks to whoever the Service Tech was too!
Sep 18, 2023 -

Executive Volkswagen responded

Thanks for sharing your thoughts about your experience with Executive Volkswagen. We appreciate your business and hope to see you again soon!

September 14, 2023

The drive in service is nice. The facility is clean. The staff is efficient, informative and friendly. The Lyft service makes my car service more convenient. More

by MONICA510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marlena Anzalone
Sep 14, 2023 -

Executive Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Monica, for choosing Executive Volkswagen!

September 14, 2023

Great service! Skip is always personable. He had my tiguan's oil levels checked right away without an appointment even though they were short handed that day. More

by SGRAS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Executive Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

September 14, 2023

The staff is always very friendly and give us accurate information about what will be done and the cost. More

by marcymcdonough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jakubisyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Executive Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Marcy, and don't hesitate to let us know if we can further assist.

September 14, 2023

Skip is always friendly and efficient. I have been getting my beetle serviced in North Haven since I bought my car there, The service is always great, I also love the new remodel of the de More

by JANEMARYMASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Executive Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experiences with Skip here at Executive Volkswagen.

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