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Executive Volkswagen - Service Center

North Haven, CT

4.9
409 Reviews
Call Service Center (203) 281-0481

409 Reviews of Executive Volkswagen - Service Center

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October 31, 2023

Very good communication, easy scheduling, personable & friendly staff, timely turnaround, competitive pricing, and goes the extra mile for warranty coverage. More

by audrey.novak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jakubisyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marlena
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Nov 01, 2023 -

Executive Volkswagen responded

Thank you, Audrey, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 31, 2023

I have for decades relied on VW cars to see me through and remain loyal to this brand. Superior service has a lot to do with that commitment. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jakubisyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Executive Volkswagen responded

Thanks for sharing about your experience with Executive Volkswagen. We appreciate your business, Jim, and hope to see you again soon!

October 31, 2023

Great customer service, fast scheduling, and waiting area is very clean and comfortable. Updates were provided frequently. More

by falcoangela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlena Anzalone
Report | Print
Nov 01, 2023 -

Executive Volkswagen responded

Thank you so much for your kind words, Angela, and for taking the time to leave us this wonderful feedback!

October 31, 2023

Do not get you car serviced here. They damaged my vehicle and refused to take accountability. Service manager is terrible. Go anywhere but here More

by Shaneil123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Jakubisyn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Shaneil123 responded

The water leaked into my car due to the negligence of the dealership. The car was in your possession you were aware of the leak and took no steps to prevent the damage. The car was dropped off to have the ignition switch changed AND to have the sunroof looked at. The water sitting in my car for almost month is 100% due to the negligence and blatant disregard of the staff at Volkswagen.

October 29, 2023

Service department is great. Very communicative and their team worked efficiently. Got a free Lyft ride home which was helpful. More

by Mt317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marlena Anzalone
Report | Print
Oct 30, 2023 -

Executive Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 28, 2023

The service was quick and painless from beginning to end. Skip walked me through what was going to take place and accommodated the claims adjuster during the appointment. More

by KARLY.TROTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2023 -

Executive Volkswagen responded

Thank you, Karly, for sharing about your experience with Executive Volkswagen. We appreciate your business and hope to see you again soon!

October 27, 2023

I have always received excellent service at Executive VW. I have been using them for 14 years and would not take my car anywhere else for service. Great service at a great price. More

by STEVCARROLL74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jakubisyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2023 -

Executive Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 27, 2023

I’ve been taking my vehicle there for a few years now and it’s always been a pleasure. I never feel like I’m being oversold and I trust them with my car entirely. More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jakubisyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2023 -

Executive Volkswagen responded

Thank you for your business and this review, Jake. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 26, 2023

The team and service at Executive VW are always excellent. I have been doing business with this dealership (formerly Montesi) since 1982, and I have never been dissatisfied. The former and curr More

by GJPIONTEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever the mechanic was who recently worked on my car
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Oct 26, 2023 -

Executive Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Volkswagen.

October 20, 2023

Repair was complete the next day. The car seems to be working fine now. No loaner vehicle available when needed. More

by kentshipman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Executive Volkswagen responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

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