Executive Volkswagen

I was passing through to visit my daughter at her college and hit a hit a pothole that did damage to my tire. When I came into the service area the repair shop was already closed and the mechanics all went h and hit a hit a pothole that did damage to my tire. When I came into the service area the repair shop was already closed and the mechanics all went home, even the parts people were gone. I was concerned about driving on the tire. John Kozak at the service counter changed my tire and put on my spare tire, and at no charge! I wasnt even told I needed to buy the tire there. More

I recently purchased a 2011 Jetta at Montesi VW after previously owning a Honda. I didn't have much time to shop around and visit dealerships so I took the alternate route and shopped online. I sent an e previously owning a Honda. I didn't have much time to shop around and visit dealerships so I took the alternate route and shopped online. I sent an email to the internet manager and was pleased with the response time in which he contacted me. I explained through my email what I was looking for and he made my internet shopping experience as easy as possible. He found the exact car I was looking for and he set up an appointment for me to come in and take a test drive with my new car. I was pleasantly surprised upon visiting Montesi. It was immaculately clean and the staff was warm and friendly. I was greeted by Jack Blanchard, the internet manager, and he introduced me to the salesperson who would be handling my sale. Montesi has that family atmosphere and the staff makes you feel as if you are "one of the family." I was so pleased with how smoothly the purchase was. All the details of my car were explained and demonstrated and I left knowing that I could call them any time with any questions I had. I would definitely recommend this dealership to any of my friends. And if you don't have time to go from dealer to dealer, take the internet route and email Jack your needs. Thank you Montesi. I look forward to doing business with you in the future. More

just got toureg back after 3 weeks for a problem they never fixed when it was under warranty .oh you know heat/ac,now its back with a new problem.the park light wont stop beeping,and they took this for 2 never fixed when it was under warranty .oh you know heat/ac,now its back with a new problem.the park light wont stop beeping,and they took this for 2 test rides before returning it. but once we were told car was ready.we were warned by a few different people.never ever again.the only thing is we still have a car warranty for a different one. oh Karma you still have to deal with the same people you just treated like crap.what family would you treat like this . More

Outstanding Service Dept! The dealership is extremely Outstanding Service Dept! The dealership is extremely well run, beautiful facility with competitive Labor Rates. You can sense pride in ownership as Outstanding Service Dept! The dealership is extremely well run, beautiful facility with competitive Labor Rates. You can sense pride in ownership as soon as you talk to the Service Dept people. All staff treat you like they truely appreciate your business as opposed to other dealers who think they are doing you a favor when you go in. I have dealt with Montesi VW on several occassions via internet/email and in-person and I have always been extremely satisfied mostly because they have always delivered on their promises. My wait time was much shorter than expected and the actual price was lower than the estimate. I have never had to go back for the same thing - ALWAYS FIXED RIGHT THE FIRST TIME! Thank you Montesi VW for being a quality dealer, a pleasure to do business with. More

They have the worst service possible. The car was brought to them because another dealershuip was ignoring the problem. Corporate had to get involved for them to fix it. They had the car for a week and hal to them because another dealershuip was ignoring the problem. Corporate had to get involved for them to fix it. They had the car for a week and half. We decided to get rid of the car becuase of the problems it had. When they found this out they stopped service opn the car and said it was fixed when it was not. The car was returned to us unfixed and they became very rude and arrogant. The service manager is very decietfull and the owner of the dealership backed him up 100% and feels he they were right. With the price of these cars you should expect quality vechicle with quality service. This is what they touted when they sold us the car. Never, never buy a car from this dealer unless you are willing to wait for 1-2 hour oil changes, overprice sticker prices and arrogant people who could care less about you as a consumer. Just hope your car does not need a major service. It could be weeks to fix, if they are even capable of doing so. More

Jeff took the time to really go through my new car with me. Ken gave me a great price, and even helped me figure out how to sell my car to a private buyer. Very helpful, thoughtful service. I felt comforta me. Ken gave me a great price, and even helped me figure out how to sell my car to a private buyer. Very helpful, thoughtful service. I felt comfortable asking any and all questions. The sales people really wanted me to like my car and feel comfortable with the entire transaction, start to finish. All I can say is exceptional service!! More

We have worked with Brian Esdale over the past 10 years. This is the 4th Volkswagen that we have purchased or leased from Montessi VW. Brian has always given us the best deal. We like his no pressure appr This is the 4th Volkswagen that we have purchased or leased from Montessi VW. Brian has always given us the best deal. We like his no pressure approach while he showed use the various features of the cars that we are interested in. We are planning to visit Motessi Volkswagen again and hope to be able to work with Brian Esdale. Over the years we have been happy with the service a Montessi VW. More

Serviced my routan, covered all our requests with no headaches! I certainly would recommend this dealership! We are very pleased with our whole experience at this dealership from sales person to service headaches! I certainly would recommend this dealership! We are very pleased with our whole experience at this dealership from sales person to service! Never had any surprises! Stacey our service advisor is professional and shows concern for our requests/complaints! Great job More

My 2002 Passat needed major repairs that I determined was not justified considering the mileage and the wear and tear on the vehicle. I noticed when I dropped off the car for the repairs that there was a 20 not justified considering the mileage and the wear and tear on the vehicle. I noticed when I dropped off the car for the repairs that there was a 2005 Passat Station Wagon that was available for sale. I asked the service technician to have a salesperson call me back with the details. I received the call less than 10 minutes later. Within four hours I purchased the 2005 Certified Pre-Owned Passat at a fair price. I am extremely happy. More

I bought my EOS in FL in June 2007. I moved to CT in Jan of 2008. I have had more problems than I expected. But, Montessi Service Department has gone above and beyond what I ever would have expected sin of 2008. I have had more problems than I expected. But, Montessi Service Department has gone above and beyond what I ever would have expected since I did not purchase my car from them. They listen, are professional, very friendly, and always are there if I need them. Brian Murray and Stacie Lehoux are whom I have mainly dealt with. They always inform me of what was or needs to be done. Answer any question I have. And I never feel like I am at the bottom of the ladder since I am still under warranty. The Service Techs. are certified and treat my car as if it was purchased there. When I decide to buy a new EOS I would not hesitate to buy from Montessi. I trust Montessi and know I will be treated with respect and feel their a very honest team. Sincerely, Mark V. Cullen New Haven, CT More