Executive Volkswagen

Executive Volkswagen responded

Dear RISS, As mention in ealier conversations, I am sincerely sorry for the treatment that you described recieving from one of our employees. I'm very concerned an upset that our employee did not treat you in the manner that my company subscribes to. I have spoke with our service department people to attend to this concern. It is not to be tolerated. You, as our customer are entitled to receive professional and courteous treatment. Again I'm sorry that that did not happen. As mentioned earlier, I'd like to offer you something as a make good from my deaalership. I would be very happy to perform a no charge oil change or a no charge detail cleaning of your car. Again, I'm very sorry. Please know that this behavoir does not represent my and our committment to you...our customer. Unfortunately, one person can influence a customer in a bad way and have it interpreted as typical behavoir. I'm here to say it is not. RISS, Id be most apprciative of a second chance somewhere down the line. Please don't hesitate to call or email me personally. Thank you for your time Gary Montesi 203 281 0481 x113 or gmontesi@montesivw.com

Executive Volkswagen responded

Thank You Eric, It certainly is pleasing to hear your favorable remarks about Tom Burns and our staff. I'm glad that Tom and we were able to win you over as one of our customers. Thank you for your business. It is sincerely appreciated. Make sure that we keep you happy...if not let me know. I think that you will love the Jetta Sportwagen! Thanks Again and Best of Luck Gary Montesi

Executive Volkswagen responded

Montesi Volkswagen wrote on 7/5/2012 3:15:13 PM Dear Customer, Sorry to hear that we left you unsatisfied on you recent service visit. I'm not sure, at this point, what went wrong but I do have a sincere interest in trying to attend to your concerns and rectify what I can. Please send me a personal email and if you would give me a little more information...I'll do my best to satisfy you. jqamothegr8 wrote on 7/5/2012 3:58:36 PM: Thinkjamo@gmail.com I came in for service on Monday. Your service misdiagnosed my issue and wasted several hours while I waited upstairs. Then I was told of the mistake and presented with an expensive estimate. Ok. Fine. I knew my car was overheating and needed to be fixed. When I finally got my car back I had no gas. The warning was going and the. Wesley was further left than I have ever seen. The car was sluggish to start. I attributed this to the low gas. I didn't drive over the holiday. Today my car would not start. The battery had died. I know batteries die. But it died or was damaged to the point of it dieing in your service garage. I was told I had to pay. I complained. I was offered a $20 discount. This to me is unacceptable. Brian and Steve were rude and unwilling to help me. For $100 and no apology you lost a customer. As I was leaving someone. And out to offer me a free oil change at my. Ext service. Because of this I will not be coming there for service. Way too little, too late. Your car is supposed to be better after service not unable to start. Montesi Volkswagen wrote on 7/17/2012 10:33:07 AM: Dear James, Sorry, I have been out ill, but I did get the opportunity to investigate your concerns further with our service department. I talked with Terry personally (our tech who worked on your car) A review of your concerns did have me find that we did in fact misdiagnose your problem. Terry did find after starting the work on your car that his infrared thermometer was not working properly. It showed that the engine was operating within temperature limits even though it wasn't. This unfortuneatly lead to some extra time. I apologize. With regards to the battery, there was no work performed at all relating to the battery or that would affect the battery whatsoever. Although it did start sluggisly on our lot and subsequently did not start the next day I'm sure it is just amatter of the battery finally reaching the end of it's life cycle. It does appear that this is the original battery that came with the car. I'm sorry that ther was little gas in the car at pick up, but you should know that the vehicle came in with approximately the same gas in the tank that it left with. The engine only ran in the shop for a very limited period of time at idle and our road test should have added only a mile or two at best to any gas consumption. James, I do want you to know that Terry is perhaps one of our best technicians in our shop. He is just short of being a Master Technicain. He will be soon. He is also very thourough and conscientious regarding all work he does perform on our customer's cars. If you like I'd be glad to introduce him to you and further any and all discussion about the repairs so that we may provide you with a little more insight in all that we did and why. I'd be most appreciative for the chance to answer any more questions. I'd love the opportunity to keep you as our customer! Sincerely, Gary Montesi Montesi Volkswagen wrote on 7/17/2012 10:33:07 AM: Hi James, We haven't heard back from you yet. We're hoping that you might take us up on our offerings... 1) an invitation to speak with Terry, our tech that performed the work on your car to hopefully provide you with some piece of mind as to our recent work on your GTI 2) a complimentary oil change. Please let me know your thought are. Your satisfaction is our goal. Thank You Gary Montesi Jamothegr8 wrote on 7/17/2012 11:27:05 AM: 1) I'm sure Terry would remember my car and admit any mistake or wrongdoing on his part. Yeah right. He has not admitted it thus far. All I get is the batteries die line. No thank you. Let me ask you this: I'd you went to the hospital for an appendectomy and left with sepis wouldn't you assume the work performed at the hospital was to blame? 2) After what happened to my car last time your people worked on my car. I'm afraid as to what thet might break this time. No thank you. Furthermore after comments from you about how long my car was running and what should have taken place, when you were not there. And in all honesty have zero factual evidence to back up those statements, just the report from employees who don't want to get in trouble. No I want nothing further to do with your business. I hope at least one person read my review and was saved frome wasting their time and money at your unperfessional, dishonest, dealership. Thanks to the internet the truth is out there. Montesi Volkswagen wrote on 7/17/2012 n11:49:42AM: Sorry you feel that way James, Best of luck! Gary Montesi

Executive Volkswagen responded

Just catching up and wanted to say "Thanks Wayne". We really appreciate your business and comments. Thanks Much ! Gary Montesi