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Executive Kia - Service Center

Wallingford, CT

4.7
1,300 Reviews

1,300 Reviews of Executive Kia - Service Center

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November 09, 2021

Very nice people to deal with. Calls or sends texts to keep you updated on repairs. More

by donnag53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Bob Snedeker
Nov 09, 2021 -

Executive Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Kia, we look forward to having you as one of our valued customers for many more years to come! Tucker Sampiere Service Manager

November 09, 2021

Very friendly and helpful. Always finish work when they say and the car is always clean when it is returned. Wonderful people. More

by MFURBUSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Snedeker
Nov 10, 2021 -

Executive Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Tucker Sampiere Service Manager

Nov 10, 2021 -

MFURBUSH responded

Thank you and your people for making it a pleasant experience at your dealership.

November 07, 2021

As always the service department are extremely knowledgeable, personable and timely which made for a pleasant experience. More

by ASCHRIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tucker Sampiere, Brian Roush, Bob Snedeker
Nov 07, 2021 -

Executive Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tucker Sampiere Service Manager

November 04, 2021

They are and were very helpful in every way with issues with my car parts More

by JOER7271
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tucker Sampiere, Brian Roush, Bob Snedeker
Nov 04, 2021 -

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tucker Sampiere Service Manager

November 02, 2021

To expensive , you charged for the rotation of the tires you got to be kidding me and Kia makes it impossible to get a oil change any where else but I still have the option of going back to Nissan thank god More

by ACEADAMS89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Parbhunath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tucker Sampiere, Brian Roush, Bob Snedeker
Nov 16, 2021 -

Executive Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Tucker Sampiere Service Manager

November 02, 2021

The dealership has always taken good care of the cars we purchased there. They are good about reminding us when different services might be required. My tire air pressure was not checked. Dashboard ligh More

by RBANNISTER0
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Snedeker
Nov 02, 2021 -

Executive Kia responded

Thank you for your feedback. Our goal is to make sure everyone who walks through the door leaves happy, and we're sorry if we fell short this time. Thanks again for choosing Executive Kia, we hope you will give us another opportunity to serve you and demonstrate our commitment to excellent service! Tucker Sampiere Service Manager

November 02, 2021

Seem to have no customer respect, they make up work that doesn’t need to be done, and at a cost that is outrageous. Do they really think that customers are not going to seek a second opinion, and not just t More

by JOHNCONNELLY18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Parbhunath
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/a, Tucker Sampiere, Brian Roush, Bob Snedeker, Siomary Mercado, John Golymbieski
Nov 19, 2021 -

Executive Kia responded

We're sorry to hear about your experience, John, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please reach out to us directly if you would be willing to share some more detail. Thank you for your time! Tucker Sampiere Service Manager

November 01, 2021

I find that every one I have met or communicated with at the dealership is Friendly, prompt, curious and excellent customer advise. More

by ABED.DAWUD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge D Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Snedeker
Nov 01, 2021 -

Executive Kia responded

Thank you for choosing Executive Kia! We appreciate your feedback and five-star rating. We're glad we were able to help, and we hope to see you again! Tucker Sampiere Service Manager

November 01, 2021

Best service I’ve ever received. Even in the face of multiple problems and setbacks in recent repairs, I never lost confidence that the service staff at Executive Kia cared about me and was going to do More

by MPCKTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tucker Sampiere, Bob Snedeker
Nov 01, 2021 -

Executive Kia responded

We appreciate your business here at Executive Kia! Thank you for taking the time to leave us a five-star rating. Our team looks forward to serving you again soon. Tucker Sampiere Service Manager

November 01, 2021

Everyone is always pleasant and helpful. Waiting area is very comfortable and convenient. I have bought three cars for myself and one for my daughter here. Very easy to work with. More

by BBYERS-BRITNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Snedeker
Nov 02, 2021 -

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tucker Sampiere Service Manager

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