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Essential Ford of Stuart
Stuart, FL
807 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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807 Reviews of Essential Ford of Stuart
February 20, 2023
Had my car in for service for a click coming from the right front wheel. Took the car in and the dealer couldn't duplicate the problem so I had to drive there and do a road test with the technician. We d right front wheel. Took the car in and the dealer couldn't duplicate the problem so I had to drive there and do a road test with the technician. We didn't make it out of the parking lot and he acknowledged the problem. Had it fixed but had problems after that. Took the car back in for a shake. Gina the advisor said they took it for a road test and told I needed tires. That wasn't the problem, Not once did they hoist the car and notice the play in the front wheel. If they would have went through the process, they would have know that it is a wheel bearing problem which I knew before coming in. Also asked for a nail repair in the left tire which they didn't even bother with because I wouldn't buy new tires. The advisor when asked about eliminating the wheel bearing, told me my car is out of warranty, which was false my car is a CPO with power train to 100k. You can change the name of the dealer but the sneaky, dishonest practices haven't left this place. A shame that they would refuse one service request because I refused to spend 1300 on tires that weren't needed.Take the time do do to another dealer than this one!!! More
by linc
Employees Worked With
unknown
January 28, 2023
DO NOT ORDER AN F150 Lightning from Essential Ford. We took delivery of our Lightning on 01/14/2023 after waiting 605 days from when we first placed a reservation for it. Regardless of the respo We took delivery of our Lightning on 01/14/2023 after waiting 605 days from when we first placed a reservation for it. Regardless of the response you see below this review, the facts are as follows; if you make the same mistake I did and order an F150 Lightning from this location (and yes, I mean order, not find something on the lot, if you order through Ford and choose this dealership, this is what happened to us): - You WILL pay over MSRP. We were charged $2,193 more than sticker on our order after being told TWICE that they do not charge over MSRP. We asked twice; once when we made the reservation and again before converting the order as this is the only opportunity to switch dealerships without losing your place in line. You may be told otherwise, but the increase comes in the form of “required dealer installed services” in the form of their Essential Package. we were told about these additional charges 8 days before we were supposed to take delivery. When we refused to pay extra they stated that if we don’t pay the extra amount, they would sell the vehicle to someone else. They could have easily taken these charges off, left the vehicle as ordered by me from Ford as it was still in transit, but they refused, modified my vehicle and threatened to sell it to someone else if we didn’t accept the three additional charges. If you don’t believe me, have them put it in writing that they won’t charge over MSRP, and they won’t add on any packages you didn’t configure from Ford directly. They didn’t for us after multiple requests (that they put in writing they don’t charge over MSRP). - Want to get your windows tinted at that shop you like to use? It’s going to cost you extra, because the dealership requires you to accept their above mentioned package including window tinting. We have to now have the ‘work’ they did removed to have it done properly. - “Sweet, they’re running a $1,000 VISA promo” No they’re not, at least not for the Lightning as that was also mentioned just before we were to pick up the vehicle. - Lastly and it’s just the icing on the cake, but part of the required package was door edge guards. They did both passenger side doors and completely forgot to do the drivers side doors. While we just discovered this omission during a news interview, it really makes us wonder what all of the extra charges were that we paid for if the work was done or even completed at all 🤷🏻♂️. Make better choices in dealerships than I did. The truck is AMAZING and I cannot say enough good things about it, which is the exact opposite of the experience I had here. More
by brian.roy
Employees Worked With
Brian McHugh
December 13, 2022
I have purchased at least 4 cars in the past 3 years and 2 from this dealership. I went in for an oil change and looked at the vehicles on the lot and found something I was interested in and started the pro 2 from this dealership. I went in for an oil change and looked at the vehicles on the lot and found something I was interested in and started the process. Tonight I stop in to review offer on the trade. It turns out that they added new fees not discussed and undervalued my trade between 8 and 10 k under value. I have traded many times and understand what to expect. This dealership has had 2 names and has gone downhill drastically. There are many other ford dealerships who are a better choice. In opinion the sales mangers at this dealership can't be trusted and you should run away from Essential Ford in Stuart. More
by Wainewyatt
Employees Worked With
Mason
September 02, 2022
WORST DEALER! !!!! I have never dealt with a more arrogant dealership than this one!!! I read some reviews- CORRECT!! They are trying to be the worst in FLORI !!!! I have never dealt with a more arrogant dealership than this one!!! I read some reviews- CORRECT!! They are trying to be the worst in FLORIDA!!! Lies and over-charging!!! I see they go through managers very often- guess it's hard to find that have to do all the DIRTY work!! I will never go to this dealership!! BTW- don't write back that your sorry to hear about such a HORRIBLE experience!! DO the right and reasonable thing for your customers!! More
by Denise B
Employees Worked With
Jason Fallacaro
May 23, 2022
Absolutely horrible experience! Chars is double the blue book value... Then did not own up to full coverage deal we paid for. Lie after like with this place. Paying 17,000 for a xxx Chars is double the blue book value... Then did not own up to full coverage deal we paid for. Lie after like with this place. Paying 17,000 for a xxx!!!! More
by kayoarts33
Employees Worked With
Michael Johns
March 18, 2022
No customer service, will not answer questions about my order. Hostile attitude toward customers! Just plain nasty. I will never go there again or recommend to anyone! order. Hostile attitude toward customers! Just plain nasty. I will never go there again or recommend to anyone! More
by Mybabesuz
Employees Worked With
Simon Price, and whoever the sales manager is.. Brian somebody
January 15, 2022
Working hard to be the worst Ford dealership in North America. I've purchased 4 Fords in the past 10 years and have never been treated more poorly. Thankfully there are many other good choices in the are America. I've purchased 4 Fords in the past 10 years and have never been treated more poorly. Thankfully there are many other good choices in the area. These guys happen to be closest and I would like to do business with them but, it is not worth the effort. If its this hard to buy here what will it be like after the sale? More
by huff818384
Employees Worked With
Scott Landon
December 08, 2021
I TOOK MY 2013 F-250 IN BECAUSE I WAS DRIVING ON TURNPIKE HIT A BUMP AND FRONT END WENT CRAZY. I TOOK OVER TO ESSENTIAL FORD THEY SAID THAT THEY CALL THAT A DEATH WOBBLE. I ALSO TOLD THEM WHEN I TRY TO PUT T HIT A BUMP AND FRONT END WENT CRAZY. I TOOK OVER TO ESSENTIAL FORD THEY SAID THAT THEY CALL THAT A DEATH WOBBLE. I ALSO TOLD THEM WHEN I TRY TO PUT THE TRUCK IN DRIVE IT MAKE A LOUD NOISE AFTER 4 DAY THEY CALL ME TOLD ME IT WAS READY THEY TOLD ME THEY FIX THE BALL JOINTS AND THEY COULDN'T FIND OUT THE LOUD NOISE. THEY SAID IT DIDN'T MAKE THE NOISE. THEY NEXT MORNING IT MADE THE NOISE I TOOK MY TRUCK TO AL PACKER IN WPB HE FOUND THE PROBLEM IN 5 MIN, BUT THEY SO BACK UP THEY COULDN'T FIX IT. THEY TOLD ME IT WAS MY U -JOINTS. COMING FROM WPB GOING 70 MPH TRUCK HIT A BUMP AND MY TRUCK WENT INTO A DEATH WOBBLE AGAIN RIGHT BESIDE A 18 WHEELER I CAME 2 INCHES FROM HITTING THAT TRUCK. I TOOK THE TRUCK BACK TALK WITH SERVICE MANAGER AND HE TOLD ME U HAVE TO REALIZE THAT YOU HAVE A 2013 I LOST IT ON HIS xxx. MY TRUCK ONLY HAVE 90,000 MILES ON IT AND MY TRUCK IS UNDER WARRANTY. THEY TOLD ME I WOULD HAVE TO PAY ANOTHER DEDUCTIBLE FOR SOMETHING THEY SUPPOSED TO FIXED IN THE 1ST PLACE. I HAVE ALL MY PAPERWORK I WANT GO BACK AND WILL REPORT TO BBB AND TO FORD WARRANTY DEPARTMENT More
by JC ABRAMS
Employees Worked With
Dustin Bauer
May 13, 2021
The worst dealership that I’ve ever dealt with in over 50 years! First, the good: Their quick lane oil change service, etc is very good and reasonably priced. The manager, David, is conscientious and helpfu years! First, the good: Their quick lane oil change service, etc is very good and reasonably priced. The manager, David, is conscientious and helpful. The bad: Their warranty and mechanical service advisors. they are aloof and treat customers as if you’re a bother to them and barely acknowledge customers when they drive in. They don’t return calls. Maybe they’re over worked, but they could be friendly and helpful. My car went in for a seat cooler not working on the bottom cushion and although they fixed that, the seat back didn’t cool when the car was returned. It’s been back twice and they claim they ordered parts, but now say my car is now out of warranty. Hey, it’s been almost 2 months and it’s not my fault they not only didn’t fix it the first time, but gave it back to me not working. I’ve called my service advisor, Spencer, 11 times and have nevet gotten a call back, necessitating me to drive there to be able to talk to him. They don’t know the meaning of the word service. More
by rserola
Employees Worked With
Spencer in service, David Hernandez
