Essential Ford of Stuart

Exceptional Servive The service department and related mechanics did an outstanding job on our Explorer. Communication as to how everything was doing and finished was ex The service department and related mechanics did an outstanding job on our Explorer. Communication as to how everything was doing and finished was exactly what the owner needs ! Job Well Done All !! More

Wiper Control failure Dustin did a great and was very informative with regards to the repair of my Truck. The complimentary wash was not that good.The wheels still had a si Dustin did a great and was very informative with regards to the repair of my Truck. The complimentary wash was not that good.The wheels still had a significant amount of break dust left on them More

First Service on my new leased Taurus Professional; timely; informative. Exactly what I had hoped for, thank you! Everyone, with whom I was involved, from my Service Advisor, Mary, to th Professional; timely; informative. Exactly what I had hoped for, thank you! Everyone, with whom I was involved, from my Service Advisor, Mary, to the young lady who checked me out was most approachable and friendly. More

Customer satisfaction Everyone works hard to get the best deal for you the customer. Reggie was helpful in showing me Ford pass and helping set up in my phone. Everyone works hard to get the best deal for you the customer. Reggie was helpful in showing me Ford pass and helping set up in my phone. More

Committed to “Yes” The salesman and sales manager met every need, answered every question, and remained patient over several visits to find the right vehicle for my need The salesman and sales manager met every need, answered every question, and remained patient over several visits to find the right vehicle for my needs. My own research revealed that everything they told me was accurate. I became confident in their truthfulness and integrity. The sales manager provided a competitive price and trade value. Follow up has been prompt and useful since taking possession. More

Very courteous and great communication and service. Mary was very nice and kept in contact with me to give me an update on my car. She was great. She called me to ask more questions with my issue and l Mary was very nice and kept in contact with me to give me an update on my car. She was great. She called me to ask more questions with my issue and let me know she would have mechanic try to reenact the sound. More

Regular Maintenance Everytime we go in and David takes care of us we are pleased. He is pleasant and listens to our special request. Things get done fast and correctly. Everytime we go in and David takes care of us we are pleased. He is pleasant and listens to our special request. Things get done fast and correctly. More

Brakes and new car Very responsive and knowlegable service center. Sales man, Bill Kuhen, and manager, Kenney, very capable and listened well to my needs and requireme Very responsive and knowlegable service center. Sales man, Bill Kuhen, and manager, Kenney, very capable and listened well to my needs and requirements. They exceeded them. More

Battery replacement First the good - My battery died on my 2.5 year old King Ranch F-150 and the service center was able to squeeze me into their schedule and have my bat First the good - My battery died on my 2.5 year old King Ranch F-150 and the service center was able to squeeze me into their schedule and have my battery replaced during lunch time. They were very helpful and accomidating in fitting me in. Now the BAD - This is now the 4th battery that I have had installed in this vehicle, which is not even 3 years old. I have had 3 other Ford trucks for 4, 7 and 5 years, respectively, and NEVER replaced a battery, let alone 4 in under 3 years. When I questioned a service writer about this I was informed that "that is not unusual for Florida!". At least they were all covered under warranty. More

Thank you Dustin Dustin Bauer was extremely helpful when my 2010 Taurus needed a new throttle. He explained the problem, called me when the part arrived and made sure Dustin Bauer was extremely helpful when my 2010 Taurus needed a new throttle. He explained the problem, called me when the part arrived and made sure work began immediately on my cars when I arrived More