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Ertle Subaru

Stroudsburg, PA

4.7
2,576 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,576 Reviews of Ertle Subaru

February 11, 2024

They are about the money. They failed my car on inspection regarding daylight running lights modification. Called them fog lights and tried to charge me $664.00 to rewire More

by Carlosceedog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Ashley
Feb 22, 2024 -

Ertle Subaru responded

Carlos, I'm sorry to read about your experience with the inspection. It's important that we provide clear and accurate information regarding any necessary repairs or modifications. If you're open to discussing this further, please reach out so we can better understand what happened here and work towards a resolution together. Thank you, Tim Kelly - Service Manager - 570-213-4050

Feb 22, 2024 -

Carlosceedog responded

That ship has sailed. you had the opportunity to discuss it with me while i was there with the concerns i sent vincent. What surprises me is that it was inspected the following day at another inspection facility without having to rewire my Day running lights. Then you had the Audacity to tell my nephew to tell me to take the review down. Unethical and unprofessional to say the least. I will never take my vehicles to get serviced there again. I will drive or get towed to CIOCCA.

Feb 22, 2024 -

Ertle Subaru responded

I'm very sorry we were unable to resolve this issue to your satisfaction but appreciate the feedback as it helps us improve in the future.

February 10, 2024

I am greatly satisfy with their prompt and efficient service. They access your car once arriving and take care of the maintenance and anything that may be a problem further down the road with the custom More

by NOVASCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Lauren Bradford, Jen Joyce, Tim Hammond, Ashley Bierbaum, Ashley Ortiz, Nick Graver, Alia Irizarry, Vincent Ashley, Nick Gouny
Feb 12, 2024 -

Ertle Subaru responded

We're so glad to know you had a satisfying experience with our team at Ertle Subaru! We always aim for prompt and efficient service, keeping your vehicle's future in mind. Thanks for the review and we look forward to serving you again!

February 09, 2024

We were treated extremely well. I give Jason 5 stares. He was very professional and accommodateing. More

by rosegardene1949
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Goncalves, Jon Richardson, Jason Cullen, Winston Little
Feb 09, 2024 -

Ertle Subaru responded

Thank you for the review! We hope to see you again at Ertle Subaru!

February 08, 2024

Brought in car for 102K maintenance and State Inspection. Although we were expecting to wait for the vehicle at the dealership, we were told that the car service could take a while. In that moment, Ertle off More

by venicedreamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Feb 09, 2024 -

Ertle Subaru responded

It's great to know that Kathy and the rest of our team at Ertle Subaru were able to provide you with a smooth service experience. We appreciate your patience during the process and look forward to assisting you in future!

February 06, 2024

Great customer service and knowledgeable staff. Services delivered promptly and on schedule. Will come again. More

by ikrop
Recommend Dealer
Yes
Employees Worked With
Dave Goncalves, Joseph Alicea, Vincent Ashley
Feb 06, 2024 -

Ertle Subaru responded

We're glad to know you had a positive experience with our team at Ertle Subaru! We appreciate your feedback and look forward to seeing you again. Safe travels until then!

February 05, 2024

We are very happy with our Forester and the dealership. Everyone we worked with was very friendly and went out of their way to accommodate us. More

by slpopper58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Bodden, Nick Graver, Winston Little
Feb 05, 2024 -

Ertle Subaru responded

We're delighted to know you had a positive experience with us at Ertle Subaru and that our team was able to accommodate your needs. Enjoy the new Forester!

February 04, 2024

This is an excellent dealership. The employees are knowledgeable and very attentive to their customers. They make you feel comfortable and valued when you entered their doors. Al More

by swtgapeach2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey
Feb 05, 2024 -

Ertle Subaru responded

We're delighted to know you felt comfortable and valued at our dealership. Our team here at Ertle Subaru always aims to provide knowledgeable service while addressing all inquiries and concerns seriously. Thanks for the great review!

February 02, 2024

They’re very honest people and very pleasant with customers. It’s the best dealership in town More

by Maribel Machado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Nick Gouny
Feb 02, 2024 -

Ertle Subaru responded

Maribel, thank you for leaving Ertle Subaru a five-star review! We are thrilled that our team left an honest impression. Until next time!

January 08, 2024

I’m comfortable bringing my Forester here for service, and wvery experience has been a good one. More

by biggoathorns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Alia Irizarry, Vincent Ashley, Nick Gouny
Jan 08, 2024 -

Ertle Subaru responded

We appreciate your business and your review! Thanks from the Ertle Subaru Team!

January 03, 2024

With this purchase and my 2017 purchase I was very pleased with all of those involved. More

by baustienb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Bodden, Jon Richardson, Eric Potrzuski
Jan 03, 2024 -

Ertle Subaru responded

We are glad to hear that you are happy with both of your purchases from Ertle Subaru! Thank you for sharing this kind feedback with the team.

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