Ertle Subaru

I am pleased with the service, but somewhat disappointed with the length of time it took. I planned on about an hour for the oil change and tire rotation as I had been told the previous week. I authorized with the length of time it took. I planned on about an hour for the oil change and tire rotation as I had been told the previous week. I authorized additional work, but I was not aware that the additional work was going to take as long as it did. More

I am writing to express my utmost satisfaction with the outstanding service provided by Vincent Ashley, the Service Advisor, and Adam Piotrowicz, the Parts Advisor, at the Ertle Subaru Service Department. outstanding service provided by Vincent Ashley, the Service Advisor, and Adam Piotrowicz, the Parts Advisor, at the Ertle Subaru Service Department. Their exceptional professionalism, expertise, and commitment to customer satisfaction deserve recognition. Vincent Ashley demonstrated remarkable knowledge and efficiency in handling my vehicle’s service needs. From the moment I arrived, he greeted me warmly and attentively listened to my concerns. Vincent took the time to thoroughly explain the service process, ensuring I had a clear understanding of the necessary repairs and estimated timeframes. His exceptional communication skills made me feel valued as a customer, and I greatly appreciated his prompt updates throughout the service. What impressed me most about Vincent was his genuine dedication to finding the best solutions for my vehicle. He went above and beyond by offering helpful recommendations to optimize its performance and longevity. Vincent’s attention to detail and commitment to excellence truly set him apart as a Service Advisor. Equally deserving of praise is Adam Piotrowicz, the Parts Advisor at Ertle Subaru. Adam’s knowledge of Subaru parts was truly remarkable. He listened attentively to my inquiries and provided valuable insights on the most suitable parts for my vehicle. His friendly and approachable demeanor made the parts selection process a breeze. Adam’s professionalism and ability to find the perfect components for my vehicle made a significant difference in my overall service experience. Together, Vincent and Adam exhibited a level of teamwork that greatly impressed me. Their seamless collaboration ensured a smooth and efficient service visit. It’s evident that they prioritize customer satisfaction and work diligently to exceed expectations. The exceptional service provided by Vincent Ashley and Adam Piotrowicz reflects positively on the Ertle Subaru Service Department. I believe their dedication and expertise should be acknowledged, as they epitomize the highest standards of customer service. I extend my sincere appreciation to Vincent and Adam for their outstanding assistance. Their professionalism, knowledge, and friendly demeanor made my service experience truly remarkable. Ertle Subaru should be proud to have such exceptional individuals on their team. Thank you for providing an exceptional service department experience, and please convey my gratitude to Vincent Ashley and Adam Piotrowicz for their exceptional contributions. More

Customer friendly and very accommodating. Free car wash after the service is a pleasant plus. Free car wash after the service is a pleasant plus. More

I found it hard to communicate with Joe. I was put off by my his “ did you hear me”, “ like I said”, and vague answers to questions about Subaru features. I felt like I was supposed to I was put off by my his “ did you hear me”, “ like I said”, and vague answers to questions about Subaru features. I felt like I was supposed to know the answers. I had to walk around the show room to find a document that explained the differences in starlink safety and starlink security. You didn’t have what I wanted so Joe found one in a dealer trade. He gave me a copy of the window sticker. When I came to pick up the car the VIN was different than the one I had reviewed and was waiting for. I had to discover this and I think Subaru should have told me. The two Vehicles were similar but it took me a while to find out the one I was to buy did not have the the rear bumper guard. David got involved and said that would be added and explained the benefits of financing etc. This is my first Subaru in 20 years so I was not well educated on your terminology and different trim levels. I’m not sure I would have closed the deal had David and Nick not gotten involved. They were patient and did not make me feel stupid. I think with a better sales job, I would have purchased a higher level Outback. More

Very friendly and courteous, on time with your appointment. Would highly recommend. Service was fast. appointment. Would highly recommend. Service was fast. More

Ertle Subaru and Tiffany Entler rock! , As usual. They have my business for life. Thank you! , As usual. They have my business for life. Thank you! More

From moment entering the building, Very friendly and efficient staff. Everything was done in a timely manner. efficient staff. Everything was done in a timely manner. More

Service for my vehicle was great. We also had my husbands vehicle in for inspection and oil change. Inspection was done, but oil change was missed. We also had my husbands vehicle in for inspection and oil change. Inspection was done, but oil change was missed. More

Excellent customer service by Stephanie and the rest of yourteam. Love the new car. Thank you so much yourteam. Love the new car. Thank you so much More