Ertle Subaru

Excellent and professional. I am extremely pleased with my experience at Ertle Suburu. All of the staff were friendly and knowledgeable. Wayne Howe made purchasing my Crosstre I am extremely pleased with my experience at Ertle Suburu. All of the staff were friendly and knowledgeable. Wayne Howe made purchasing my Crosstrek a happy simple streamlined process. More

Exceptional Service James Angley is an exceptional (service) representative of the Ertle organization! He always goes above and beyond to exceed my exacting expectations James Angley is an exceptional (service) representative of the Ertle organization! He always goes above and beyond to exceed my exacting expectations!! He is very knowledgeable, courteous, and professional. Thank you!! It is a real pleasure to have my vehicle serviced at, and to do business at Ertle SUBARU. The Courtesy Vehicle Program is very convenient, and much appreciated!! More

Excellent. Found each individual I had contact with was most professional, friendly, and eager to help to accommodate my needs. Most pleasant experience overa Found each individual I had contact with was most professional, friendly, and eager to help to accommodate my needs. Most pleasant experience overall. Thanks to all. More

Room for improvement Service center needs improving on schedule time limits to avoid long, long wait time.. Clarifying the work order before service appointment begin in o Service center needs improving on schedule time limits to avoid long, long wait time.. Clarifying the work order before service appointment begin in order to be a better service center. More

Love my new Forester Jonathan was so helpful. I knew what I wanted, I just needed help making it happen. Everyone at this dealership was friendly and answered every ques Jonathan was so helpful. I knew what I wanted, I just needed help making it happen. Everyone at this dealership was friendly and answered every question I had. Thank you for everything. More

Excellent Service The service team was excellen particularly Kathy and James who assisted me. All of the staa that I interacted with were very pleasant and accommodatin The service team was excellen particularly Kathy and James who assisted me. All of the staa that I interacted with were very pleasant and accommodating.. The wait time was not long and the waiting area was very comfortable and relaxing. More

Good deal; No sales pressure. The sales people are friendly, knowledgeable and helpful, while always professional. We were able to test drive the vehicle we purchased and the proce The sales people are friendly, knowledgeable and helpful, while always professional. We were able to test drive the vehicle we purchased and the process of trading our old vehicle was fast and easy. More

Worst Customer Service I’ve been going here for a couple years, but my past couple visits have been frustrating. I got an oil change there before and all the oil leaked out I’ve been going here for a couple years, but my past couple visits have been frustrating. I got an oil change there before and all the oil leaked out all over my engine bay. EVERYTIME I enter the service center, they look at me, then don’t say a word. So I’m there standing awkwardly until someone finally helps me. Kathy, the one we go to pay after a service is and has always been so rude to me. Last time I was there, I called for an oil change appointment. I even asked how long it would take, the guy say usually 1 hr, but could be 2. So I said okay, ill just leave my car so I’m not waiting 1-2hrs for it. 2 hours passed, texted the other Kathy since I got an automated text saying I can reach her there, but got no response. Called the number in that text, spoke to someone else and she said Kathy will give me a call. 3 hours has passed since my car was in there and I spoke to Kathy and she said “you decided to leave your car which means it will be done by the end of the day”. Which was NOT what my appt was. Finally it’s a little past 5pm, and STILL no call that my car is done. So I had my mother drop me off there at 5:08pm only to see my car done. I go in to pay and as usual, Kathy was there and rude to me. I gave her the coupon and she asked if I told the other Kathy. And I said I told the person I made an appt with over the phone. She rolled her eyes at me and tells me Kathy left. And told me in a tone, “it’s 5 o clock! They leave at 5!” So I told her, I wouldn’t be here past 5pm if my car was done on time and I was notified that it was DONE. All in all, even if I’ve had bad previous experiences here, I kept going back thinking maybe they’re just having a bad day. But no. They pick and choose who they’re nice to. I may look very young and easily treated like a child, but regardless how ANYONE looks or what age, you should always treat everyone EQUALLY. The only person that is good in service is James. You guys should hire more people like him. You lost my services and my families who runs on Subarus. I will go to a new dealership now that will treat is respectfully. Please take me out of any emails from Ertle Subaru. More

it was good i was dealt with decently and the guy in credit i dont remember his name helped alot. my daughter doesnt have much money and he really helped i was dealt with decently and the guy in credit i dont remember his name helped alot. my daughter doesnt have much money and he really helped More