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Ertle Subaru

Stroudsburg, PA

4.7
2,552 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,552 Reviews of Ertle Subaru

April 24, 2019

Made me feel like one of the family. Ertle Subaru is a wonderful place to do business. They are kind and responsive asighning you dignity . This is a unique experience among dealerships. More

by Hansnorwic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in finance, Nick Bourne, Kathy Aimer, James Angley, Jason Meno-Starner, Chris Brost
Apr 25, 2019 -

Ertle Subaru responded

Hello, Thank you for the great review and feedback. We strive for great, no pressure customer service. We love giving every customer the same experience that you received. We hope to see you again in the future. Thank you and have a great day.

April 23, 2019

Recall replacement of passenger side airbag Ertle had to keep my car overnight but I was given a loaner car which was great. It would have been good to have my car back on the same day. Also my More

by sjgreger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
April 23, 2019

Decent experience, service and staff Nowhere and nobody’s perfect but having bought and service all 6 cars at Ertle for the 16 years, I have developed a trust in the dealership in all asp More

by ECBURKEJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Angley, Scott Daugherty, Bill Finamore, Lauren Bradford, Tom Nottle
April 22, 2019

Car service I have not received good service at your center. I heard my rep ask customers if they wished to have their cars washed but when it was my turn I didn' More

by MAMAUNDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Angley, Bill Finamore
May 01, 2019 -

Ertle Subaru responded

"Mamaundy" Thank you for taking the time to leave us a review here at Ertle Subaru. We take this as a chance to improve here. We are sorry to hear of the experience you had at our dealership. We invite you to reach out to our Reputation Manager, Nick Bourne at n.4bourne@ertlecars.com or 570.213.4018 so we can work towards a resolution. Thanks and have a great day!

April 22, 2019

To purchase or to lease? It's my pleasure to give a 5-star rating to my saleswoman, Meghan Ertle, who guided me wonderfully through the process of trading in my 2014 Outback a More

by DSODEN570
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle
Apr 25, 2019 -

Ertle Subaru responded

Hello, Thank you so much for the kind words on your experience with us and our staff. I am glad we met all your expectations and made your car buying experience an enjoyable one, as it should be. We hope to be of service to you again in the future. Thank you and have a great day.

April 22, 2019

Excellent and professional. I am extremely pleased with my experience at Ertle Suburu. All of the staff were friendly and knowledgeable. Wayne Howe made purchasing my Crosstre More

by siouxsie57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Howe, Norbert K. Dworakowski
Apr 25, 2019 -

Ertle Subaru responded

Hello, I am elated to see your visit with us met all of your expectations! If you need any assistance in the future, please do not hesitate to reach out to us. Thank you and have a great day.

April 22, 2019

Customer Service Almost all of the people I worked with during my visit were very attentive. Everything was explained to me thoroughly and they made leasing my very f More

by mets5vw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Howe
April 22, 2019

Exceptional Service James Angley is an exceptional (service) representative of the Ertle organization! He always goes above and beyond to exceed my exacting expectations More

by URABUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Angley
Apr 23, 2019 -

Ertle Subaru responded

Hello and thank you for taking time to submit such a great review on your recent visit with us. James and the entire staff here at Ertle Subaru aspire to meet and exceed all expectations of our customers. I will be sure to forward your kind words to James. Thank you again and have a wonderful day.

April 22, 2019

Excellent. Found each individual I had contact with was most professional, friendly, and eager to help to accommodate my needs. Most pleasant experience overa More

by mlhoward18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Goncalves, Chris Brost
Apr 23, 2019 -

Ertle Subaru responded

Hello, Thank you for taking time to submit such a positive review about us! Our staff is always willing to go above and beyond to satisfy our customers needs and expectations. Should you need anything else from us in the future, please do not hesitate to reach out to us.

April 22, 2019

Room for improvement Service center needs improving on schedule time limits to avoid long, long wait time.. Clarifying the work order before service appointment begin in o More

by CSBRIDGLAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, James Angley, Bill Finamore, Shane McGee, Chris Brost
Apr 23, 2019 -

Ertle Subaru responded

Hello, Thank you for taking the time to submit a review. I am glad to see your overall experience was a good one and we do take all feedback as a chance for us to improve. If there is anything you would like to discuss, please reach out to our Reputation Manager Nick Bourne at n.4bourne@ertlecars.com. Thank you and have a great day.

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