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Ertle Subaru
Stroudsburg, PA
2,557 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,557 Reviews of Ertle Subaru
May 07, 2019
James Angley - great service! We stopped in to have something installed on our car. We were told to stop in anytime and it would only take 10 minutes. James stepped up when anoth We stopped in to have something installed on our car. We were told to stop in anytime and it would only take 10 minutes. James stepped up when another service tech told us everyone was at lunch. He thought the detailers could handle the work, and honestly he could have just ignored us, but he truly understands and appreciates what customer service is, and obviously takes pride in his role. You can buy a car anywhere, but it's the service team that builds loyalty. More
by bjtinnj
Verified CustomerEmployees Worked With
James Angley
May 07, 2019
Good quality service Fast and easy to work with. They worked with what I wanted and made sure I was satisfied with the purchase though out the process. Great people to wor Fast and easy to work with. They worked with what I wanted and made sure I was satisfied with the purchase though out the process. Great people to work with More
by kroth2004
Employees Worked With
Megan Kavanagh, Kyle Beers
May 07, 2019
My new car I gave Juan Bodden 5 stars because he was a very good salesman. He asked me questions to find out exactly what I was looking for and he found it for m I gave Juan Bodden 5 stars because he was a very good salesman. He asked me questions to find out exactly what I was looking for and he found it for me. He was very patient while waiting over an hour for my insurance company to finally call back. Plus he insisted on me having one of the red velvet cupcakes which were awesome by the way! I will definitely refer Juan to my friends for their vehicle needs. More
by henry570
Employees Worked With
Juan Bodden
May 06, 2019
Service and sales stinks After buying a 2015 Jeep on a Saturday promises were made to put on fender flares that were supposed to be be on the week before I purchased the jeep After buying a 2015 Jeep on a Saturday promises were made to put on fender flares that were supposed to be be on the week before I purchased the jeep after many phone calls by the dealership to make sure I was coming up to see the Jeep when I arrived at the dealership the Jeep was no where to be found the salesman told us that they were putting on the flares The Jeep arrived I took it for a test drive and purchased the Jeep it was taken back to have the flares put on Spent 2 hours waiting for my Jeep to be brought back to the dealership whenever I asked how much longer it would be I was told that it would be there momentarily so after 2hrs of lies I left the dealership told them to call me when it was ready 4:30 I had to call them and was told that they were done after another 45 minutes of waiting they finally brought out the Jeep and they had butchered the job They told me that I needed to bring the Jeep back so they could fix the botched job called the service department to schedule a appointment for Friday the next week I dropped of my Jeep on Friday at 9 am I was told that I would have it back on Monday after calling the dealerships service department and leaving 5 voicemails I had to threaten them with going to the Vice President of the dealership I finally got a call back only to find out that I would not have it back on Monday Iam hoping to get it back Tuesday But who knows All I can say is I’m so sorry that I decided to buy from Ertile Subaru and would never recommend them to anyone I cared about Salesman after you buy won’t follow up on anything Service is shaky at best and won’t return phone calls More
by Johnalven914@gmail.com
Employees Worked With
James Angley, Martin Dieppa
May 06, 2019
Change your life today at Ertle The most amazing - nay, transformative - experience I have ever had in a sales setting. Subaru is a lifestyle. Ertle is the key that unlocked it for m The most amazing - nay, transformative - experience I have ever had in a sales setting. Subaru is a lifestyle. Ertle is the key that unlocked it for me. John McDermott for president. More
by MEGAN.ERKOBONI
Employees Worked With
John McDermott
May 06, 2019
Great It was a great day that day we got the car. Wayne was awesome with us. He’s the man I’d highly recommend him to other customers It was a great day that day we got the car. Wayne was awesome with us. He’s the man I’d highly recommend him to other customers More
by ROMEROALBERTO75
Employees Worked With
Wayne Howe
May 06, 2019
Great Service! All work was done in a timely and efficient manner. I fully intend to continue going to Ertle Subaru for my next vehicle purchase and service All work was done in a timely and efficient manner. I fully intend to continue going to Ertle Subaru for my next vehicle purchase and service More
by DRL43
Employees Worked With
James Angley
May 02, 2019
Zachary Englehardt was awesome! This was by far the easiest time I’ve ever had purchasing a new car and the Ertle team made it happen. These guys know there product and they don’t w This was by far the easiest time I’ve ever had purchasing a new car and the Ertle team made it happen. These guys know there product and they don’t waste your time trying to talk you into a Subaru, they let the car speak for itself and it does. I was about to sign the dotted line on a Honda CRV until a buddy told me to look at the forester first so I did. I bought the forester and it’s by the far a better vehicle when compared to the CRV. Thank you Ertlle Team. Robert M. More
by RMED71
Employees Worked With
Nick Bourne, Zachary Englehardt, Dave Goncalves, Lauren Bradford, Dave Mayi, Jim Ertle
May 01, 2019
Great experience Scott was outstanding customer service. He valued my time, which I really appreciated. He explained everything to me regarding the service and menti Scott was outstanding customer service. He valued my time, which I really appreciated. He explained everything to me regarding the service and mentioned promotions. Outstanding job Scott More
by BARRYSWADE
Employees Worked With
Scott Daugherty
May 01, 2019
Good job all aorund This was my first service at Ertle; I'll be back. I brought the car in for the usual oil change but also to have a "physical" after a serious car acc This was my first service at Ertle; I'll be back. I brought the car in for the usual oil change but also to have a "physical" after a serious car accident. Although the Body Shop did a great job on the car's appearance, I wanted to be sure that it was mechanically perfect. I had noticed that that the engine sounded loud. Ertle confirmed my concern and discovered a problem. They sent me back to the Body Shop who concurred. So well done and new parts are ordered. My Ertle experience has been positive from purchase to now. I bought the car through Zack, did the warranty work with Nick, and worked with another Nick in an incredibly helpful appointment about how to work the many bells and whistles of my new car. After the accident, Kyle advised me on going forward. To a man, these guys knew their cars and their business. More
by Barbara H.
Employees Worked With
Nick Graver, Nick Bourne, Zachary Englehardt, Bill Finamore, Kyle Beers
