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Ertle Subaru
Stroudsburg, PA
2,552 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,552 Reviews of Ertle Subaru
May 13, 2019
Total salesman The whole experience was a waste of time. I was talked into payments that were absolutely ridiculous because they made me feel like I had no option. I The whole experience was a waste of time. I was talked into payments that were absolutely ridiculous because they made me feel like I had no option. I normally dont waate my time and money of vehicles built outside this Beautiful Country but again your "Salesman" mislead me. Never will I ever again buy a Subaru let alone buy anything from you or lead anyone to your dealership. More
by SCAR1120
Verified CustomerEmployees Worked With
Zachary Englehardt
May 13, 2019
Excellent Experience The sales Process was excellent. I appreciated the no xx approach; specially since I’m a numbers guy. Thank you for your service. Loving the car! The sales Process was excellent. I appreciated the no xx approach; specially since I’m a numbers guy. Thank you for your service. Loving the car! More
by ALEJANDRO
Employees Worked With
Jim Ertle
May 11, 2019
No time at all. I received a recall notice. it took only 30+ minutes for the work to be done. No charge. fast service. Thanks Zachary for the labels. I received a recall notice. it took only 30+ minutes for the work to be done. No charge. fast service. Thanks Zachary for the labels. More
by ontheroadagain19
Employees Worked With
Zachary Englehardt, James Angley
May 09, 2019
Poor customer service Not friendly at all. Grumpy people who greet you ...... should be smiling people who greet you. This isn’t the first time either. Very rude people. Not friendly at all. Grumpy people who greet you ...... should be smiling people who greet you. This isn’t the first time either. Very rude people. More
by Dee
Employees Worked With
Kathy Aimer, James Angley, Scott Daugherty, Bill Finamore
May 09, 2019
Fully Satisfied Great Experience. Mechanics finished in the time stated. Wonderful people to speak with. Pleasant atmosphere and comfortable. You felt like you we Great Experience. Mechanics finished in the time stated. Wonderful people to speak with. Pleasant atmosphere and comfortable. You felt like you were at home. The representative who took my information was quick. More
by dkqueens528
Employees Worked With
Kathy Aimer
May 07, 2019
My new car I gave Juan Bodden 5 stars because he was a very good salesman. He asked me questions to find out exactly what I was looking for and he found it for m I gave Juan Bodden 5 stars because he was a very good salesman. He asked me questions to find out exactly what I was looking for and he found it for me. He was very patient while waiting over an hour for my insurance company to finally call back. Plus he insisted on me having one of the red velvet cupcakes which were awesome by the way! I will definitely refer Juan to my friends for their vehicle needs. More
by henry570
Employees Worked With
Juan Bodden
May 07, 2019
James Angley - great service! We stopped in to have something installed on our car. We were told to stop in anytime and it would only take 10 minutes. James stepped up when anoth We stopped in to have something installed on our car. We were told to stop in anytime and it would only take 10 minutes. James stepped up when another service tech told us everyone was at lunch. He thought the detailers could handle the work, and honestly he could have just ignored us, but he truly understands and appreciates what customer service is, and obviously takes pride in his role. You can buy a car anywhere, but it's the service team that builds loyalty. More
by bjtinnj
Employees Worked With
James Angley
May 07, 2019
Good quality service Fast and easy to work with. They worked with what I wanted and made sure I was satisfied with the purchase though out the process. Great people to wor Fast and easy to work with. They worked with what I wanted and made sure I was satisfied with the purchase though out the process. Great people to work with More
by kroth2004
Employees Worked With
Megan Kavanagh, Kyle Beers
May 06, 2019
Change your life today at Ertle The most amazing - nay, transformative - experience I have ever had in a sales setting. Subaru is a lifestyle. Ertle is the key that unlocked it for m The most amazing - nay, transformative - experience I have ever had in a sales setting. Subaru is a lifestyle. Ertle is the key that unlocked it for me. John McDermott for president. More
by MEGAN.ERKOBONI
Employees Worked With
John McDermott
May 06, 2019
Service and sales stinks After buying a 2015 Jeep on a Saturday promises were made to put on fender flares that were supposed to be be on the week before I purchased the jeep After buying a 2015 Jeep on a Saturday promises were made to put on fender flares that were supposed to be be on the week before I purchased the jeep after many phone calls by the dealership to make sure I was coming up to see the Jeep when I arrived at the dealership the Jeep was no where to be found the salesman told us that they were putting on the flares The Jeep arrived I took it for a test drive and purchased the Jeep it was taken back to have the flares put on Spent 2 hours waiting for my Jeep to be brought back to the dealership whenever I asked how much longer it would be I was told that it would be there momentarily so after 2hrs of lies I left the dealership told them to call me when it was ready 4:30 I had to call them and was told that they were done after another 45 minutes of waiting they finally brought out the Jeep and they had butchered the job They told me that I needed to bring the Jeep back so they could fix the botched job called the service department to schedule a appointment for Friday the next week I dropped of my Jeep on Friday at 9 am I was told that I would have it back on Monday after calling the dealerships service department and leaving 5 voicemails I had to threaten them with going to the Vice President of the dealership I finally got a call back only to find out that I would not have it back on Monday Iam hoping to get it back Tuesday But who knows All I can say is I’m so sorry that I decided to buy from Ertile Subaru and would never recommend them to anyone I cared about Salesman after you buy won’t follow up on anything Service is shaky at best and won’t return phone calls More
by Johnalven914@gmail.com
Employees Worked With
James Angley, Martin Dieppa
