Ertle Subaru

the people took care of me. i came in they set me up other then waiting it wasnt their fault. they took care me me they were polite and professional.. they were freindly and jim i came in they set me up other then waiting it wasnt their fault. they took care me me they were polite and professional.. they were freindly and jim stopped by and asked if we were being taken care of. More

inspection People were nice but was there for 2 and 1/2 hours and would of been there longer if I didn't go into parking lot to find my car was moved closer to People were nice but was there for 2 and 1/2 hours and would of been there longer if I didn't go into parking lot to find my car was moved closer to service area with inspection sticker. Need to have better system to let owners know car is ready, even though it said on the service ticket that I was in the building the whole time. More

Thanks! We have owned only Subarus since 2009 (I think it was). We have two of them at all times. Ertle Subaru has always been there for us. They are friendly We have owned only Subarus since 2009 (I think it was). We have two of them at all times. Ertle Subaru has always been there for us. They are friendly and very competent. We deal mostly with Bill and Kathy, both of whom know their stuff. We've never had a mechanical problem with any of the three Subarus we've owned over the years. More

Friendly Jon met us on the lot pretty much as soon as we pulled in. He helped guide us to what we were looking for, gave us options and wasn't pushy. One of th Jon met us on the lot pretty much as soon as we pulled in. He helped guide us to what we were looking for, gave us options and wasn't pushy. One of the best car buying experiences we've had. More

Satisfied customer Love my new Ascent! Looking forward to the personalized learning appointment! Wayne was very helpful and courteous. This was my fourth purchase of a Love my new Ascent! Looking forward to the personalized learning appointment! Wayne was very helpful and courteous. This was my fourth purchase of a Subaru at Ertle. More

If you want your car back in a timely manner, wait there! I dropped my car off in the morning for service. The service was expected to take "a couple hours," so I took a loaner. 5 year olds don't fare well in I dropped my car off in the morning for service. The service was expected to take "a couple hours," so I took a loaner. 5 year olds don't fare well in waiting areas for that long. That "couple hours" turned into TWO DAYS, and it still wasn't done. Because of the weekend, I was without my car for 5 days. Come Monday morning, I agreed to have them complete the laundry list of work I was told I needed (it was all legit). Got the call Tuesday that my car was done. Thankfully I checked over the bill before paying - they tried to charge me for my FREE state inspection. Got that fixed, paid, then head out to my car with my 5yo and his car seat... To find my car wedged tightly between two other cars, covered in tree crud, on a side road incline with a lip - not even on their property. My experiences with the service department several years ago were all good, but this time... I'll go down to the Budd Lake dealership for service from now on. At least the service people were nice. One went out of his way to get my car back out of the bay for me to fetch supplies from my car for an event I was holding that weekend (I had assumed my car wouldn't be stuck there past the first day). Conclusion: The people are nice, service is fairly priced and completed by trained techs, but don't go if you expect your car back in a reasonable amount of time. Yes, I had a loaner, but that's no excuse. Also, make sure you check your invoice BEFORE paying. More

Service Very happy with the service that was performed thanks for the loaner car this is how I brought my 6th Subaru from Ertle very family oriented thanks Very happy with the service that was performed thanks for the loaner car this is how I brought my 6th Subaru from Ertle very family oriented thanks Jim and the gang. More

Hands down the best dealer in town Went in for a test drive and drove away in a newer, nicer car and payments that I can afford. Kevin Brost and his financing team were awesome and help Went in for a test drive and drove away in a newer, nicer car and payments that I can afford. Kevin Brost and his financing team were awesome and helped me navigate the complex and hair pulling experience into a very pleasant experience, I cannot thank them enough for their hard work. I got a great deal on my tread in and having a blast in my 2015 Impreza. I highly recommend Kevin Brost and definitely will be looking for him when I am ready to upgrade again. More

Best car buying experience Ertle is one of the best places to buy a car. From the moment I walked in to the moment I drove away, everything went so smooth. The entire staff were Ertle is one of the best places to buy a car. From the moment I walked in to the moment I drove away, everything went so smooth. The entire staff were courteous and professional. I felt very welcomed. Megan was awesome. I didn't feel pressured. She answered all my questions and concerns, making me feel comfortable in buying my certified pre-owned Subaru legacy. More