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Ertle Subaru
Stroudsburg, PA
2,557 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,557 Reviews of Ertle Subaru
July 24, 2019
Good Service I keep coming back for service because of the quality of service and the friendliness of the staff. I will keep coming back. ( two words) I keep coming back for service because of the quality of service and the friendliness of the staff. I will keep coming back. ( two words) More
by DJ0
Verified CustomerEmployees Worked With
Bill Finamore, Shane McGee
July 23, 2019
Requested service quote came in high Had my car towed in to check problems... asked for service diagnosis and estimate. Went another place for second quote. Suburu quote was much hig Had my car towed in to check problems... asked for service diagnosis and estimate. Went another place for second quote. Suburu quote was much higher than others given to me.. went with other service. I thank them for the diagnosis and work done to do that diagnosis More
by JOANNESW
Employees Worked With
Do not know who did work
July 22, 2019
Impreza 2019 Purchase Quick, easy, and simple to buy a new Subaru Impreza 2019 at a good price. Communication with Zach while purchasing the car was excellent answering all Quick, easy, and simple to buy a new Subaru Impreza 2019 at a good price. Communication with Zach while purchasing the car was excellent answering all questions I had. More
by tonyklapatch
Employees Worked With
Zachary Englehardt, Dave Goncalves, Ken Hittner
July 22, 2019
Purchase of 2017 Jeep Patriot Our salesman was Juan Bodden and he did a great job making us feel comfortable and handled everything very professionally. The Financial Manager was Our salesman was Juan Bodden and he did a great job making us feel comfortable and handled everything very professionally. The Financial Manager was very professional as well. We did not feel pressured in any way and would definitely recommend the dealership to others. More
by mrszee
Employees Worked With
Juan Bodden, Kyle Beers
July 21, 2019
Legacy Alternator Repair I do truly appreciate the use of the Loaner Car but it took too long for the repair, almost a week. Alternators should not be abnormal repair and the I do truly appreciate the use of the Loaner Car but it took too long for the repair, almost a week. Alternators should not be abnormal repair and the Legacy is model that should have the part in stock. It took several days to get the part and then several days to repair. More
by MPETERS18333
Employees Worked With
Kathy Aimer, Bill Finamore
July 20, 2019
From Sales to Service.. Our experience with this dealership has been nothing short of excellent from the time we walked into the Showroom, up to the purchased our new Outback Our experience with this dealership has been nothing short of excellent from the time we walked into the Showroom, up to the purchased our new Outback, and then our first service appointment. So far so good folks.. keep up the good work! More
by mikheln
Employees Worked With
Nick Bourne, Zachary Englehardt, Kathy Aimer, Bill Finamore, Norbert K. Dworakowski
July 19, 2019
Slow Service, no answers I called to schedule a recall and was told I would be put on a list. I called 2 months later with a new recall and to find out where I was on the othe I called to schedule a recall and was told I would be put on a list. I called 2 months later with a new recall and to find out where I was on the other 'list'. After two calls I kept being told they couldn't tell me where I was on the list because it wasn't their department even though I called service??? Finally I physically came in to see what was up on this mystery list and Bill Finamore took the time to find it, it was an actual piece of paper, not in a computer and discovered that I wasn't even on the list. Bill was kind enough to get me an appointment for my two recalls in two weeks. I brought the car in and was given a loaner. It took almost two weeks to get the work done. I do understand it was an involved recall but two weeks? As a 4 time Subaru owner, in the past I used to drive out of my way to avoid using Ertle and now I remember why. Multiple calls let me know just how little my satisfaction means to Subaru. More
by 4timeOwner
Employees Worked With
Bill Finamore
July 18, 2019
First Class Service The service representative, Bill, was very attentive to my questions and concerns. He was exceptionally knowledgeable about the automobile issues I p The service representative, Bill, was very attentive to my questions and concerns. He was exceptionally knowledgeable about the automobile issues I presented to him. He provided a smooth, luxurious experience that I am pleased to say was a pure delight. More
by ORVALJEWETT
Employees Worked With
Bill Finamore
July 18, 2019
Work was done, but slow service Only 3/4 hours of service needed, but took all day. Apparently, that is the protocol when a loaner car is made available. Blue tooth still does not Only 3/4 hours of service needed, but took all day. Apparently, that is the protocol when a loaner car is made available. Blue tooth still does not work for our phone, but it does work in other cars. Service people were pleasant and helpful. George Minor More
by GOMAGGIE
Employees Worked With
Kathy Aimer
July 15, 2019
Recall for a brake lamp switch I came in at my allotted time. They took me right away and began work. The service was very fast and everyone there was very friendly. I came in at my allotted time. They took me right away and began work. The service was very fast and everyone there was very friendly. More
by tkochanski
Employees Worked With
Kathy Aimer
