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Ertle Subaru
Stroudsburg, PA
2,552 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,552 Reviews of Ertle Subaru
July 20, 2019
From Sales to Service.. Our experience with this dealership has been nothing short of excellent from the time we walked into the Showroom, up to the purchased our new Outback Our experience with this dealership has been nothing short of excellent from the time we walked into the Showroom, up to the purchased our new Outback, and then our first service appointment. So far so good folks.. keep up the good work! More
by mikheln
Verified CustomerEmployees Worked With
Nick Bourne, Zachary Englehardt, Kathy Aimer, Bill Finamore, Norbert K. Dworakowski
July 19, 2019
Slow Service, no answers I called to schedule a recall and was told I would be put on a list. I called 2 months later with a new recall and to find out where I was on the othe I called to schedule a recall and was told I would be put on a list. I called 2 months later with a new recall and to find out where I was on the other 'list'. After two calls I kept being told they couldn't tell me where I was on the list because it wasn't their department even though I called service??? Finally I physically came in to see what was up on this mystery list and Bill Finamore took the time to find it, it was an actual piece of paper, not in a computer and discovered that I wasn't even on the list. Bill was kind enough to get me an appointment for my two recalls in two weeks. I brought the car in and was given a loaner. It took almost two weeks to get the work done. I do understand it was an involved recall but two weeks? As a 4 time Subaru owner, in the past I used to drive out of my way to avoid using Ertle and now I remember why. Multiple calls let me know just how little my satisfaction means to Subaru. More
by 4timeOwner
Employees Worked With
Bill Finamore
July 18, 2019
First Class Service The service representative, Bill, was very attentive to my questions and concerns. He was exceptionally knowledgeable about the automobile issues I p The service representative, Bill, was very attentive to my questions and concerns. He was exceptionally knowledgeable about the automobile issues I presented to him. He provided a smooth, luxurious experience that I am pleased to say was a pure delight. More
by ORVALJEWETT
Employees Worked With
Bill Finamore
July 18, 2019
Work was done, but slow service Only 3/4 hours of service needed, but took all day. Apparently, that is the protocol when a loaner car is made available. Blue tooth still does not Only 3/4 hours of service needed, but took all day. Apparently, that is the protocol when a loaner car is made available. Blue tooth still does not work for our phone, but it does work in other cars. Service people were pleasant and helpful. George Minor More
by GOMAGGIE
Employees Worked With
Kathy Aimer
July 15, 2019
Recall for a brake lamp switch I came in at my allotted time. They took me right away and began work. The service was very fast and everyone there was very friendly. I came in at my allotted time. They took me right away and began work. The service was very fast and everyone there was very friendly. More
by tkochanski
Employees Worked With
Kathy Aimer
July 15, 2019
the best the dealership goes out of the way to see that every need of the customer ,the sale staff make it a joy to buy a Subaru I have bough 6 cars from Ertle the dealership goes out of the way to see that every need of the customer ,the sale staff make it a joy to buy a Subaru I have bough 6 cars from Ertle Subaru . More
by poconoED74$
Employees Worked With
Nick Bourne, Meghan Ertle, Kathy Aimer, Bill Finamore, Shane McGee, Jim Ertle
July 12, 2019
Replace air conditioner compresser Fast service very knowledgeable Very honest and fair with pricing I was able to use my service contract Good mechanical repairs and friendly and ac Fast service very knowledgeable Very honest and fair with pricing I was able to use my service contract Good mechanical repairs and friendly and accomodating More
by NINAPATTERNS
Employees Worked With
Bill Finamore
July 11, 2019
excellent service I appreciate the time and service that was given to me. Jeremy took the time to explain and answer all my questions so that I understood thank you I appreciate the time and service that was given to me. Jeremy took the time to explain and answer all my questions so that I understood thank you so much! More
by LOVLID5
Employees Worked With
Jeremy from service, Kathy Aimer
July 11, 2019
Service Quick, friendly and free! I was in and out and able to book online. Thank you Ertle Subaru! I will be back with all my vehicles. Quick, friendly and free! I was in and out and able to book online. Thank you Ertle Subaru! I will be back with all my vehicles. More
by SUPERNURSE1006
Employees Worked With
Kathy Aimer
July 10, 2019
ERTLE Express Service works GREAT! First time using "EXPRESS SERVICE", I was very happy to have four front Headlights replaced, and get an Oil Change, without a scheduled appointment. First time using "EXPRESS SERVICE", I was very happy to have four front Headlights replaced, and get an Oil Change, without a scheduled appointment. With one headlight out, I was concerned about getting a ticket during the 4th of July weekend. I opted for all four to be changed to avoid repeated service for individual replacement, as I have done in the past. I'm very dependent on functioning headlights on these dark roads in the Poconos. Express Service got it done on the 3rd of July. Thanks, ERTLE Subaru. More
by JOSDOE0
Employees Worked With
Service Rep Rebecca Miletic, and Service Tech Gokula Avella,
