Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ertle Subaru
Stroudsburg, PA
2,557 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,557 Reviews of Ertle Subaru
August 12, 2019
Friendly and efficient Friendly front desk automatically offered coffee for my husband and me and water for our dog. The repairs needed were clearly explained and priced. Friendly front desk automatically offered coffee for my husband and me and water for our dog. The repairs needed were clearly explained and priced. Some were essential for passing and others were suggested. I felt everything was clearly explained and the repairs done in a timely manner. The waiting area is quite comfortable. More
by DRSANDRAHABER
Verified CustomerEmployees Worked With
Kathy Aimer
August 09, 2019
disappointed with my last visit I called the dealership to make a appt. left a message. No call back had to call again could not speak to a service rep left another mess. Call back I called the dealership to make a appt. left a message. No call back had to call again could not speak to a service rep left another mess. Call back a 3rd time and spoke to a cashier at the dealership tried to make a appt with a shuttle back and it didnt go well. 4th time finally got a appt for 8 and then received a e-mail saying it got changed to 8:30. I have been doing business with them for over 20 years and I think its my last. More
by MICHELECROMPTON1
Employees Worked With
new girl
August 09, 2019
Terrible experience I purchased a 2019 Ascent and have now had to take it to the dealer 3 times because all of the service lights go on. In July 2019 I brought the car t I purchased a 2019 Ascent and have now had to take it to the dealer 3 times because all of the service lights go on. In July 2019 I brought the car to Ertle Subaru because several service lights came on. The service department at the dealer said it was fixed when we picked up the car. We took our car home. then within a day more lights came on again. We called and brought the car back to service. This time they gave us an ascent to use as a loaner car. They called to tell us the car was fixed on the 11th day so we went and we picked our car up. Within 5 days after we picked up our car even more lights came on again. This time when we brought the car for service they only had a smaller car to loan and they do not know how long it will take to repair. They have no idea what is wrong with the car. We bought this car 9 months ago, there should not be problems with a new car like this. To have the SAME problem 3 times in less than 1 month is unacceptable. I was told that Subaru was a good car and that there were not issues with the cars. I will never recommend a Subaru and I will never recommend purchasing from or having service done by Ertle Subaru. I do not feel that their service department knows how to diagnose vehicles. If they did then I would not have the same problem 3 times in less than 1 month. More
by BAUMLJ
Employees Worked With
Kathy Aimer
August 08, 2019
I love everyone there!!! So nice and caring From the moment I walked, the process was unbelievably smooth. They really care. The mechanic came outside and explained things on the truck I didn’t From the moment I walked, the process was unbelievably smooth. They really care. The mechanic came outside and explained things on the truck I didn’t know about!!! Love Ertles More
by bldhnd99
Employees Worked With
Joe, Gus, Ernie I think, mechanic , Meghan Ertle, Lauren Bradford, Wayne Howe, Ken Hittner
August 08, 2019
New windshield Just wanted to mention Kathy in the service department, she has always been friendly and takes great care of us, made sure my car was pulled up to the Just wanted to mention Kathy in the service department, she has always been friendly and takes great care of us, made sure my car was pulled up to the front door as I was dealing with a sprained knee. More
by SANDBRIDGERS5
Employees Worked With
Kathy Aimer
August 07, 2019
Recent visit Recently went in for routine 12000 mile service, oil change and state inspection. Unfortunately I have to go back. Service was great but on way home Recently went in for routine 12000 mile service, oil change and state inspection. Unfortunately I have to go back. Service was great but on way home realized that my digital speedometer was disconnected and clock has wrong time. Unfortunately I am computer illiterate. More
by GRANDMA
Employees Worked With
Kathy Aimer
August 06, 2019
Excellent service Came in to have my Ascent serviced and drove home with a new 2019 Forester. I was tardy for my appointed service visit, however, I was accommodated. D Came in to have my Ascent serviced and drove home with a new 2019 Forester. I was tardy for my appointed service visit, however, I was accommodated. During my wait while the Ascent. Was being serviced I explored purchase of a 2020 Forester. Megan was most accommodating and worked with me to arrive at an amicable arrangement. More
by jackpeec
Employees Worked With
Meghan Ertle, Norbert K. Dworakowski
August 06, 2019
Car Service Wonderful and pleasant experience. 😄 pleasant and timely wouldn’t go anywhere else in my eyes best service ever. Have been a family member for 25 yea Wonderful and pleasant experience. 😄 pleasant and timely wouldn’t go anywhere else in my eyes best service ever. Have been a family member for 25 years I love my Subaru. 😂 More
by STAR49
Employees Worked With
Kathy Aimer, Shane McGee, Jim Ertle
August 04, 2019
Service Above & Beyond Purchased car there. Always service there. Always treated with respect and understanding which exceeds what would be expected. They do more than wou Purchased car there. Always service there. Always treated with respect and understanding which exceeds what would be expected. They do more than would be required. More
by BOBCAT
Employees Worked With
James Angley, Bill Finamore, Tom Nottle
August 03, 2019
Complimentary wash was definitely not a wash I asked if it was possible for my car to be washed after it was inspected. I was told “yes”. When my car was done, I was told that I was all set and t I asked if it was possible for my car to be washed after it was inspected. I was told “yes”. When my car was done, I was told that I was all set and they did the complimentary wash. However, when I went to leave, I noticed my car was in fact, NOT washed. The most it looked like they did was rinse it with water. There are still bugs stuck to the front of my car and dirt on the sides and back. I usually wash my car myself, but I figured I would ask for it to be done since I was there. The last time I asked for a wash from Ertle, my car was actually washed. I understand that they were probably really busy this time, but I would rather be told that they’re busy and might not get to it. Honesty is much better than saying something can be done, but then not actually following through with it. The fact that my car wasn’t washed isn’t a huge deal, but it was kind of annoying. (Did not work with the person I selected, just selected him because I had to select someone to proceed with the review). More
by reviewer
Employees Worked With
Bill Finamore
