Ertle Subaru

Nightmare They didn't call me when my part (radio) arrived for a warranty repair. They didn't return my call when I tried to check on the status. They returne They didn't call me when my part (radio) arrived for a warranty repair. They didn't return my call when I tried to check on the status. They returned the part. I wanted it fixed before I took my 3 teenage grandchildren on a road trip. Since they don't return phone calls I went in to Ertle Subaru when I returned from my road trip. They apologized, ordered the part again and scheduled a service date for the next Thursday. There's no parking because they overbook the service department so I had to park across the street. They gave me a loaner. It was not a major repair so I thought I would have my car back that afternoon. It wasn't touched that day. Things happen, but I thought it would be done the next day. Nope. Was told it would probably be done on Monday. I found that unacceptable and let it be known. They stayed late and fixed my car. I picked it up Saturday morning. They told me it was ready to go. I checked to make sure it worked properly (since they had messed up a recall repair a couple months earlier and I had to come back for them to fix that). It didn't work so I went back in and voiced my displeasure. They seemed annoyed that I was angry. They sent a very nice young man out to the car who finally got it operating properly. He was very apologetic for the poor service. It wasn't like this when I first purchased my car. I don't know how their service department deteriorated so badly. I just know I will not be taking my car to Ertle Subaru for service nor will I buy my next Subaru from them. It shouldn't take 2 months to get a radio fixed. More

it was just fine no need to change anything j everyone was courteous and met all my expectations. I will return for future service Is was done in a timely fashion as i waited for my vehicle everyone was courteous and met all my expectations. I will return for future service Is was done in a timely fashion as i waited for my vehicle More

Went for one, bought two! I went into the dealership knowing exactly what I wanted and how much I was willing to spend! Got my car, then bought another for my husband!!! Jon, I went into the dealership knowing exactly what I wanted and how much I was willing to spend! Got my car, then bought another for my husband!!! Jon, my salesman, and Megan, my initial phone contact, went above and beyond to assure that both cars were ready and Jon even drove one home to my house so I wouldn’t need to make two trips. These make my fourth and fifth cars from this dealership, and I’ve sent others there as well! Keep up the great customer service, guys!!! Thank you! More

Initially priced too high. They eventually worked with me. My salesman Jon was not high pressure. He had great communication and was very helpful. Thanks Jon. Good experience overall. I know you were doing y My salesman Jon was not high pressure. He had great communication and was very helpful. Thanks Jon. Good experience overall. I know you were doing your best with getting the price down to a more fair price. I would definitely recommend you. More

You need a sign in sheet The only thing I didn't like is when you come in there is no system to determine the order of the next customer. There should be a sign in sheet or so The only thing I didn't like is when you come in there is no system to determine the order of the next customer. There should be a sign in sheet or some type of number system to determine who is next. Someone walked in and jumped in front of a room full of people that were waiting to be helped. After waiting for so long to be help it's very frustrating to have this happen. More

Experience review Bill Finamore was great!!! Bill was able to schedule me as soon as possible and listened to all my concerns and expedite the process in getting the wo Bill Finamore was great!!! Bill was able to schedule me as soon as possible and listened to all my concerns and expedite the process in getting the work needed done . More

Exception Customer Service Everyone is great at Ertle Subaru. From the minute you walk through the doors until you leave. Friendly service, professional and great customer serv Everyone is great at Ertle Subaru. From the minute you walk through the doors until you leave. Friendly service, professional and great customer service. Jon Altman, Megan Dieppa and Nick Graver made us feel very comfortable from start to finish. Originally I went to lease a vehicle for my wife and turned around the following week and leased one for myself. Jim Ertle the owner is a great guy, introduced himself directly. Glad to be part of the Subaru family More

Excellent first service experience! Just an oil change. Not too dramatic. But they welcomed my superdog, Kuga. Made sure she had water, etc. She for sure will want to go back. Just an oil change. Not too dramatic. But they welcomed my superdog, Kuga. Made sure she had water, etc. She for sure will want to go back. More

New car buying experience Had a terrific experience buying a brand new 2019 Subaru Outback. Shane was very helpful, found me a great deal and took care of me. Had a terrific experience buying a brand new 2019 Subaru Outback. Shane was very helpful, found me a great deal and took care of me. More

Knows the car in and out I'm surprised Norbert isn't selling the cars because he knows the car in and out. This is my second outback and he taught me things I didn't know afte I'm surprised Norbert isn't selling the cars because he knows the car in and out. This is my second outback and he taught me things I didn't know after having my previous outback for 5 years. What he knows could be a game changer when it comes to someone buying the car or not. Highly recommended to go back 2 weeks after owning your car to ask Norbert about things you may not understand or wish your car did better. He will actually show you the car can do what you want. He is polite, friendly and very, very knowledgeable and extremely helpful. He makes sure you leave knowing your car inside and out. A very patient teacher. More