Ertle Subaru

Great experience “No Stress” Wayne was easy to work with. I explained what I was looking for and he took care of it. It was a smooth process. Thanks again. Wayne was easy to work with. I explained what I was looking for and he took care of it. It was a smooth process. Thanks again. More

service department was good. I went in for a required service and for some reason my car was kept longer than expected, over night. I had mentioned the one tire was loosing air, I I went in for a required service and for some reason my car was kept longer than expected, over night. I had mentioned the one tire was loosing air, I needed to do this twice once each day. When they did check it I was told I had a different tire size than the others. I never changed anything and these were the ones that were on the car when we bought it. So I was somewhat shocked by that, I was told there was a nail in the tire and since they were different sizes and this was an all wheel drive they had to all match. I should have asked to see the nail & I was unhappy about being sold a vehicle with mismatched tires. The people were all nice, and there was a "sale" buy 3 get one free and they gave me a 10% discount so I guess I am satisfied enough to use them again. . More

Completely awesome Call for service recall I was unable to get car in gear at times and felt unsafe to drive Ertle offered a loaner car and fixer within 2 hours it was f Call for service recall I was unable to get car in gear at times and felt unsafe to drive Ertle offered a loaner car and fixer within 2 hours it was fixed thank you very much hear about you from email More

Need a new car I’m giving this a excellent review was very satisfied with Zachary Englehardt he went above and beyond to get me in a new car . Very friendly and kn I’m giving this a excellent review was very satisfied with Zachary Englehardt he went above and beyond to get me in a new car . Very friendly and knowledgeable about the car i drove home in its been 4 days that I have the car and I’m very pleased also this is the second Subaru that I own More

Experience My experience with John McDermott was exceptional! He made the process smooth and easy for me. Excellent communication skills and I would absolutely My experience with John McDermott was exceptional! He made the process smooth and easy for me. Excellent communication skills and I would absolutely recommend him to anyone! More

Never again Over the phone, told I could drop car early (“anytime between now and service date”) and take loaner because my new to me car had 3 recalls. W.hen ar Over the phone, told I could drop car early (“anytime between now and service date”) and take loaner because my new to me car had 3 recalls. W.hen arrived, no one acknowledged my presence, even with eye contact or a motion, even when hanging up the phone, for a while. Becky in service short and rude. She said there was no way I could take a loaner 4 days before scheduled service. she said that the people who answer the phones “don’t know what they’re talking about”. I told her I spoke to Maria the office manager and she just shrugged and said the same thing. It didn’t seem like she knew who I was referring to. She never asked my name or pulled up my file, which had a note from Maria to allow me to take a loaner early. Becky admitted she was very new, but had no problem telling me what can’t be done. When I came back 2 days later, Becky “helped” me and was just as short and rude. She forgot to give back my insurance cards. She had me sign there was no damage on the loaner without seeking it. I asked if we would check the damage and she said there shouldn’t be any. I was told the car was right outside, although I had to walk through the parking lot trying to figure out which gray legacy was for me. When I came to pick up my car, I had to ask them where the car was before they offered to bring it from the car rear and then had the same problem finding it the car that was “right out front”. The girl who did my pickup paper work also had no idea what was done to my car and if all of the recalls were repaired. Although this was a free service, I would never use this dealership for other services or buy a car here! More

it was just fine no need to change anything j everyone was courteous and met all my expectations. I will return for future service Is was done in a timely fashion as i waited for my vehicle everyone was courteous and met all my expectations. I will return for future service Is was done in a timely fashion as i waited for my vehicle More

Nightmare They didn't call me when my part (radio) arrived for a warranty repair. They didn't return my call when I tried to check on the status. They returne They didn't call me when my part (radio) arrived for a warranty repair. They didn't return my call when I tried to check on the status. They returned the part. I wanted it fixed before I took my 3 teenage grandchildren on a road trip. Since they don't return phone calls I went in to Ertle Subaru when I returned from my road trip. They apologized, ordered the part again and scheduled a service date for the next Thursday. There's no parking because they overbook the service department so I had to park across the street. They gave me a loaner. It was not a major repair so I thought I would have my car back that afternoon. It wasn't touched that day. Things happen, but I thought it would be done the next day. Nope. Was told it would probably be done on Monday. I found that unacceptable and let it be known. They stayed late and fixed my car. I picked it up Saturday morning. They told me it was ready to go. I checked to make sure it worked properly (since they had messed up a recall repair a couple months earlier and I had to come back for them to fix that). It didn't work so I went back in and voiced my displeasure. They seemed annoyed that I was angry. They sent a very nice young man out to the car who finally got it operating properly. He was very apologetic for the poor service. It wasn't like this when I first purchased my car. I don't know how their service department deteriorated so badly. I just know I will not be taking my car to Ertle Subaru for service nor will I buy my next Subaru from them. It shouldn't take 2 months to get a radio fixed. More

Went for one, bought two! I went into the dealership knowing exactly what I wanted and how much I was willing to spend! Got my car, then bought another for my husband!!! Jon, I went into the dealership knowing exactly what I wanted and how much I was willing to spend! Got my car, then bought another for my husband!!! Jon, my salesman, and Megan, my initial phone contact, went above and beyond to assure that both cars were ready and Jon even drove one home to my house so I wouldn’t need to make two trips. These make my fourth and fifth cars from this dealership, and I’ve sent others there as well! Keep up the great customer service, guys!!! Thank you! More

Initially priced too high. They eventually worked with me. My salesman Jon was not high pressure. He had great communication and was very helpful. Thanks Jon. Good experience overall. I know you were doing y My salesman Jon was not high pressure. He had great communication and was very helpful. Thanks Jon. Good experience overall. I know you were doing your best with getting the price down to a more fair price. I would definitely recommend you. More