Ertle Subaru

Very friendly The GPS was Turning itself on/off and Freezing up, it Needed Updates.... I think it is Still doing It... Might have to go Back... The GPS was Turning itself on/off and Freezing up, it Needed Updates.... I think it is Still doing It... Might have to go Back... More

Staff is very friendly The staff is very friendly and they have a very efficient service department. Every time i go for service, my salesrep comes over to say hi. He rememb The staff is very friendly and they have a very efficient service department. Every time i go for service, my salesrep comes over to say hi. He remembers my name and i never remember his More

Great service The service was efficient but it took over an hour and a half for a check up, oil change and tire rotation. Overall I was satisfied. The service was efficient but it took over an hour and a half for a check up, oil change and tire rotation. Overall I was satisfied. More

Great experience Working with zach was a great experience. Very knowledgeable, took time to go over every aspect of the vehicle. Took time to answer all my questions. Working with zach was a great experience. Very knowledgeable, took time to go over every aspect of the vehicle. Took time to answer all my questions. Extremely respectful. Fantastic guy. More

Great experience “No Stress” Wayne was easy to work with. I explained what I was looking for and he took care of it. It was a smooth process. Thanks again. Wayne was easy to work with. I explained what I was looking for and he took care of it. It was a smooth process. Thanks again. More

Completely awesome Call for service recall I was unable to get car in gear at times and felt unsafe to drive Ertle offered a loaner car and fixer within 2 hours it was f Call for service recall I was unable to get car in gear at times and felt unsafe to drive Ertle offered a loaner car and fixer within 2 hours it was fixed thank you very much hear about you from email More

Need a new car I’m giving this a excellent review was very satisfied with Zachary Englehardt he went above and beyond to get me in a new car . Very friendly and kn I’m giving this a excellent review was very satisfied with Zachary Englehardt he went above and beyond to get me in a new car . Very friendly and knowledgeable about the car i drove home in its been 4 days that I have the car and I’m very pleased also this is the second Subaru that I own More

service department was good. I went in for a required service and for some reason my car was kept longer than expected, over night. I had mentioned the one tire was loosing air, I I went in for a required service and for some reason my car was kept longer than expected, over night. I had mentioned the one tire was loosing air, I needed to do this twice once each day. When they did check it I was told I had a different tire size than the others. I never changed anything and these were the ones that were on the car when we bought it. So I was somewhat shocked by that, I was told there was a nail in the tire and since they were different sizes and this was an all wheel drive they had to all match. I should have asked to see the nail & I was unhappy about being sold a vehicle with mismatched tires. The people were all nice, and there was a "sale" buy 3 get one free and they gave me a 10% discount so I guess I am satisfied enough to use them again. . More

Experience My experience with John McDermott was exceptional! He made the process smooth and easy for me. Excellent communication skills and I would absolutely My experience with John McDermott was exceptional! He made the process smooth and easy for me. Excellent communication skills and I would absolutely recommend him to anyone! More

Never again Over the phone, told I could drop car early (“anytime between now and service date”) and take loaner because my new to me car had 3 recalls. W.hen ar Over the phone, told I could drop car early (“anytime between now and service date”) and take loaner because my new to me car had 3 recalls. W.hen arrived, no one acknowledged my presence, even with eye contact or a motion, even when hanging up the phone, for a while. Becky in service short and rude. She said there was no way I could take a loaner 4 days before scheduled service. she said that the people who answer the phones “don’t know what they’re talking about”. I told her I spoke to Maria the office manager and she just shrugged and said the same thing. It didn’t seem like she knew who I was referring to. She never asked my name or pulled up my file, which had a note from Maria to allow me to take a loaner early. Becky admitted she was very new, but had no problem telling me what can’t be done. When I came back 2 days later, Becky “helped” me and was just as short and rude. She forgot to give back my insurance cards. She had me sign there was no damage on the loaner without seeking it. I asked if we would check the damage and she said there shouldn’t be any. I was told the car was right outside, although I had to walk through the parking lot trying to figure out which gray legacy was for me. When I came to pick up my car, I had to ask them where the car was before they offered to bring it from the car rear and then had the same problem finding it the car that was “right out front”. The girl who did my pickup paper work also had no idea what was done to my car and if all of the recalls were repaired. Although this was a free service, I would never use this dealership for other services or buy a car here! More