Ertle Subaru

Great car Great people I really like my new car and the people here are great to work with! I will definitely shop for cars here in the future. I really like my new car and the people here are great to work with! I will definitely shop for cars here in the future. More

Great Customer Service The customer service was exceptionally great from all the employees. I felt welcomed and that my needs were really listened to. I would definitely go The customer service was exceptionally great from all the employees. I felt welcomed and that my needs were really listened to. I would definitely go back for another vehicle if I had to. More

In and out The work was done in record time. I reported to work before my scheduled time which made my employer very happy : ) I was happy too. The work was done in record time. I reported to work before my scheduled time which made my employer very happy : ) I was happy too. More

Terrible I TOLD KATHY I ONLY WANTED MY BREAKS DONE . WHEN I ARRIVED TO PICK UP OTHER WORK WAS DONE THAT WAS NOT APPROVED. KATHY WAS YELLING AND AUGUING WITH ME I TOLD KATHY I ONLY WANTED MY BREAKS DONE . WHEN I ARRIVED TO PICK UP OTHER WORK WAS DONE THAT WAS NOT APPROVED. KATHY WAS YELLING AND AUGUING WITH ME IT WAS SO EMBARRASSING. I WILL NEVER RETURN More

Good dealership Bought a new 2019 Forester. Shane was our salesman and he was very helpful. We drove the car home the same day we picked it out. That was nice. I have Bought a new 2019 Forester. Shane was our salesman and he was very helpful. We drove the car home the same day we picked it out. That was nice. I have dealt with them for many years taking our 2004 Forester there for all work that was needed for the vehicle as we like their customer service and work. So when my husband and I needed a new car we went to Ertle. We also really liked that they have a lifetime powertrain warranty. More

People always friendly but have been disappointed twice My car is never ready when they tell me it will be. I never received the second key fob I was supposed to get when I bought my cart. Was promised it My car is never ready when they tell me it will be. I never received the second key fob I was supposed to get when I bought my cart. Was promised it would be mailed. Never happened. When I brought it up at my check up visits, it wasn’t addressed. Follow through seems to be an issue here. I understand things happen which is why I didn’t give a review with the first incident there but after this last one, I’m beginning to see a pattern. I will say, my experience with the staff has always been pleasant and my actual car buying experience a year ago was great. It’s the follow-up appointments i have had issues with. I’m sure the service is good. Never had an issue there. It’s just the lack of communication and the seeming disorganization. More

courteous & timely service Service Staff explain the needed repairs & show costs upfront so no surprises and that's appreciated. As the repairs were going to take longer than Service Staff explain the needed repairs & show costs upfront so no surprises and that's appreciated. As the repairs were going to take longer than expected a loaner car was offered, and while I did not need that, that offer was also appreciated. More

Great service Ertle Subaru did not have in stock the exact vehicle I wanted but the salesman did his best to get me one that was very close to my first choice. I am Ertle Subaru did not have in stock the exact vehicle I wanted but the salesman did his best to get me one that was very close to my first choice. I am quite happy with it. A job well done. More

First servicing for new crosstrek This is our first service for our 2019 crosstrek & all went very well. This is our fifth Subaru & every time we had to bring our cars in for servicing This is our first service for our 2019 crosstrek & all went very well. This is our fifth Subaru & every time we had to bring our cars in for servicing, we always had excellent service & all employees were very helpful & accommodating to us. We will continue to bring our Subaru’s to Ertle for the pleasant experience we can count on. More

Not impressed I arrived at 10 am for a 10 am appointment. People had arrived before me so my appointment was moved to 10:30 with no explanation. At 11:30 I was told I arrived at 10 am for a 10 am appointment. People had arrived before me so my appointment was moved to 10:30 with no explanation. At 11:30 I was told that the car would be there much longer and offered a loaner. I was called at 4:30 to say my car was ready. When I arrived to pick up my car I was told that I should have filled up with gas before I returned it. I went back out to top off the car's gas. It took $2.02 of gas. I did not find out that I had left something in the car until 8 pm, so I called the next morning to find out if I had left it in the car. I seemed unable to talk to anyone who would look. So I kept calling. More