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Ertle Subaru
Stroudsburg, PA
2,551 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,551 Reviews of Ertle Subaru
October 07, 2019
Wayne is the best!!! Wayne is very helpful and very understanding. He is very knowledgeable in what he does. He makes you very comfortable and puts you at ease with the wh Wayne is very helpful and very understanding. He is very knowledgeable in what he does. He makes you very comfortable and puts you at ease with the whole process. He will get our business going forward. Wayne is the best! More
by mperez0216
Verified CustomerEmployees Worked With
Wayne Howe
October 07, 2019
I had a great experience buying my first car. Zach made the process smooth and easy. He was patient with us and really helped us stay around our budget, not to mention he was very funny. One of the best sa the process smooth and easy. He was patient with us and really helped us stay around our budget, not to mention he was very funny. One of the best salesman there. Everyone was friendly and very helpful. When it’s time to get another vehicle I will definitely be going back. Thanks Zach and the suburu team. More
by Kricketts123
Employees Worked With
Zachary Englehardt
October 07, 2019
Decades of car buying, TODAY marks the BEST experience! If you're BUYING or leasing, ANY make or model! GO TO ERTLE SUBARU! You'll be GLAD you did! PAINLESS CAR PURCHASE, Thanks to: Zack, Juan, Norbert, and If you're BUYING or leasing, ANY make or model! GO TO ERTLE SUBARU! You'll be GLAD you did! PAINLESS CAR PURCHASE, Thanks to: Zack, Juan, Norbert, and Nicolas were a GREAT team that took care of me on the 3rd Oct. I was in the area and was familiar with Ertle's dealership. I've owned a few Subaru's in the past, great cars. My current lease was running out on another manufacturer and I wanted an AWD vehicle, specifically with several options and requirements. Well, after a quick call to Zack, he said he thought he had what I was looking for on the lot. Color, in/out, as well as nice wheels and Entertainment were my main concerns. Heated seats were a welcome option around here in winter. I really did NOT want any of the NEW "safety" features that, IMO are for those that can't drive to begin with, or are TOO lazy to actually use their mirrors and react properly. Well, this model did NOT have that 3K package that I could care less about. PERFECT! SOLD! More
by RockinRob
Employees Worked With
Nick from FINANCE! GREAT! , Zachary Englehardt, Juan Bodden, Lauren Bradford, Norbert K. Dworakowski
October 06, 2019
Great knew how to get us what we was looking for buy listeni Pleasant. And n knew. A lot about the carsalesperson was very patient not rushing us into a sale knew what we wanted by listening to us Pleasant. And n knew. A lot about the carsalesperson was very patient not rushing us into a sale knew what we wanted by listening to us More
by ileanabermudez
Employees Worked With
Jon Richardson
October 04, 2019
Scheduled an appt, to look at 19'20 Subaru. Was told great d Came in, saw a diff. Person , no real discount on 2019. Felt like pulling teeth, very different from 2 previous leases. Also after signing advised fai Came in, saw a diff. Person , no real discount on 2019. Felt like pulling teeth, very different from 2 previous leases. Also after signing advised failed to mention a few items that I was shown were not avail. On mine. All I can say is the dealership has changed. More
by gcliff11
Employees Worked With
Can't remember finance guy, Lauren Bradford, Jon Richardson
October 02, 2019
Everyone I dealt with was friendly and helpful I was happy with the service overall, I was a little annoyed that I brought my car in at 11:00 am, for a seemly small issue I didn't get a call about I was happy with the service overall, I was a little annoyed that I brought my car in at 11:00 am, for a seemly small issue I didn't get a call about my Car by 5 ;00 pm. I had a loaner which was great, but not getting a call until the next morning was inconvenient. More
by MHEITMAN
Employees Worked With
Kathy Aimer
October 02, 2019
Good experience Wayne was very knowledgeable and very helpful in the selection of My new Subaru, also very informative of the dealership. I had a good experience Wayne was very knowledgeable and very helpful in the selection of My new Subaru, also very informative of the dealership. I had a good experience More
by chris400
Employees Worked With
Dave Goncalves, Wayne Howe, Jason Meno-Starner, Jim Ertle
September 23, 2019
Total waste of 4 hours I had my car serviced today 9/19/19 and it took almost 4 hours to install a new tire. What a terrible experience I had with the service department. I had my car serviced today 9/19/19 and it took almost 4 hours to install a new tire. What a terrible experience I had with the service department. Arrived at 9:45 and left at 1:45. I had a nail in my tire and expected it to be repaired but it was too close to the side wall to repair. It took 90 minutes to tell me the tire couldn’t be repaired. During that time I asked the service desk what was holding up the repair, the response was: “There were two customers ahead of you” . Would have been nice if I were told at the onset that it would be a wait, but nothing, just “we’ll get right on it” . When I came in I should have been told it would be quite awhile. Finally after two hours I was told I need a new tire. All right, I said what’s the next step? I was told they are checking to see if tire is in stock. Response after another 30 minutes, tire not is stock will have available tomorrow. Okay, now was offered a loaner car and began the paperwork to take it. Midway through paperwork, I was told, “today is your lucky day, we found a tire in stock”. Good, now I gave the go ahead to install the tire. Guess what now - it can’t be done now due to the technician is out to lunch—simply unbelievable lack of concern for customer—now I had to wait until lunch was over. Another hour goes by and the salesman whom I bought the car from kept passing by the waiting area and said. “You still here”. I said "this service department is terrible". He said “he had no control but they shouldn’t have their customers wait so long”. Prior to checkout, I asked if I would get a break on the price since I purchased the car at Ertle. and service desk rep said yes a whopping 10%. Alright, I’m ready to pay my bill and no 10% - it was forgotten. Had to remind them of the big discount I was entitled to. Therefore 4 hours later I got a new tire which probably could have been taken care of within an hour. The sales people at the desk have no consideration for customers waiting or advising them of progress. I was advised once and told “they’re balancing the tire now”. This dealership personnel needs some guidance on how to handle waiting customers. Nice waiting area but very poor interaction with customers. It looks as if I’ll have to look for new dealership for new care purchase in the future. More
by PROFWURM
Employees Worked With
Service desk rep is not on the list
September 22, 2019
Service well done and friendly staff. My experience was a good one. Had a loaner car while work being done. Called me with diagnostic review of the problem with cost for my approval. Fri My experience was a good one. Had a loaner car while work being done. Called me with diagnostic review of the problem with cost for my approval. Friendly staff. Clean waiting area. More
by Eileen
Employees Worked With
Kathy Aimer
September 19, 2019
Excellent customer service. Fast also friendly. Their cars are well maintained and clean. Although might be a little bit more on price and interest rate customer service. Fast also friendly. Their cars are well maintained and clean. Although might be a little bit more on price and interest rate More
by sameinchrist
Employees Worked With
Kyle Beers, Chris Brost
