Ertle Subaru

Wait time too long for express oil change Arrived at 7:30am for Express Oil change. No other customer in front of me and it took 2 hours and 15 minutes. That is absolutely inconvenient and abs Arrived at 7:30am for Express Oil change. No other customer in front of me and it took 2 hours and 15 minutes. That is absolutely inconvenient and absurd and also asked for a tire rotation and am not quite sure this was done since it was not on invoice even though I was assured it was done. However they couldn’t even put air in my tires either. Not sure worth the high price either. Not sure if I will be going back More

In for inspection and service. I brought my auto in approx 1:30 PM and left it to be picked up the following day. I called to see what the status was and had to leave a message, I I brought my auto in approx 1:30 PM and left it to be picked up the following day. I called to see what the status was and had to leave a message, I believe after 2:30 PM, no one called me back. The following day I was told the person who handles service will be in after 9:00 AM. We went to your business about 10:30 and found that the car was ready the day before. They advised that they called!? No one called, I asked which number was called and gave my cell phone and left message. This is false, no one called and said maybe they made a mistake dialing the number! You should have more employees to take the calls, all you get is leave message and call back, not a good way to do business. My car was there another day when it was ready the day before, not a happy camper. More

Fair repair on an older vehicle. Ertles service what they sell and took good care of our vehicle. Took a little while to do the work but the loaner vehicle was greatly appreciated. Ertles service what they sell and took good care of our vehicle. Took a little while to do the work but the loaner vehicle was greatly appreciated. More

Non Stressful Experience I was very nervous when it came time to purchase a new vehicle since it had been 10 years since I had bought a car, but Jonathan was wonderful in hel I was very nervous when it came time to purchase a new vehicle since it had been 10 years since I had bought a car, but Jonathan was wonderful in helping with the whole process. I definitely would feel very comfortable working with him again in the future. More

Bad communication I took my vehicle at 11am. Didn’t get a call until 5:36 pm. Stating the vehicle was ready. All they did was a tire rotation. The lady over the phone N I took my vehicle at 11am. Didn’t get a call until 5:36 pm. Stating the vehicle was ready. All they did was a tire rotation. The lady over the phone NEVER told me they were close. I run over to pick it up and no one is available. Had to wait for Monday to come to pick up my vehicle. My son PreK starts at 9 so we had to wake up extra early. I have a one yr old and 3yr old that i had to take into the cold morning for this mission. If they were going to stay with the vehicle this long they should have warn us about it and tell us the time they close. More

Lots of information; very little pressure I liked the salespeople. They answered my questions, gave me suggestions on how to deal with concerns, didn't rush my test drives, didn't pressure me I liked the salespeople. They answered my questions, gave me suggestions on how to deal with concerns, didn't rush my test drives, didn't pressure me, and always treated me with respect. It was a very pleasant experience. This is probably why 4/8 of the people in my pastels class bought Subaru's from Ertle. Now it's 5/8. More

Very friendly people would definitely recommend. Process was very smooth, spent much less time than many other dealerships. Was not pushing me let me decide. was very smooth, spent much less time than many other dealerships. Was not pushing me let me decide. More

A positivexperience. Everyone was friendly,polite and helpful. Service was completed in a fair amount of time. I would recommend this dealership to my friends and relative Everyone was friendly,polite and helpful. Service was completed in a fair amount of time. I would recommend this dealership to my friends and relatives. More

Great Experience I recently purchased a new Legacy from Ertle Subaru. I was dealing with three other dealerships between Scranton and Allentown and decided to give Er I recently purchased a new Legacy from Ertle Subaru. I was dealing with three other dealerships between Scranton and Allentown and decided to give Ertle a try. It turned out to be worthwhile as they had the exact car I was looking for and also had the best price. My salesman, Jon, was helpful and made the process go smoothly. I would definitely recommend Ertle Subaru! More

Great experience Always deal with Shane he takes great care of us makes sure we understand everything about the shop and yhe vehicle have a great day Always deal with Shane he takes great care of us makes sure we understand everything about the shop and yhe vehicle have a great day More