Ertle Subaru

Customer Happy Excellant customer service, prompt service at appointment time. Information given if issues found, approximate time for repair and cost if you choose Excellant customer service, prompt service at appointment time. Information given if issues found, approximate time for repair and cost if you choose to have additional work completed. No pressure just knowledgable service representatives. More

Nothing wrong with the car 3 issues- 1: when I called for a service appointment because I feel that there is something wrong with my car, not a routine maintenance appt, they d 3 issues- 1: when I called for a service appointment because I feel that there is something wrong with my car, not a routine maintenance appt, they don't have openings available-he told me it would be a week later so I had to complain to the service manager who then got me in immediately (and a loaner car)--not sure why I have to complain to get my car in in a timely manner- this has happened a couple of times now. 2nd issue is they took the car out but could not replicate the issues I have been having, they said they would run a scan-I then paid $130 dollars---not quite sure for what, if you ran codes on the car wouldn't it only be once? I was billed for both issues I reported--follow up conversations with service staff are not always clear, they don't always know what's going on with the car...3rd, and this is super surprising, I have asked twice now for a trade in value....both times while they had the car for service b/c I don't want to talk with a salesmen right now---just want to know what I'm working with. More

Great Staff I have been going to this Subaru for several years now and the staff is excellent! Very knowledgeable and courteous! The waiting area is very inviti I have been going to this Subaru for several years now and the staff is excellent! Very knowledgeable and courteous! The waiting area is very inviting and clean! More

Usual Great Service My Forester had its regular oil change, tire rotation and thorough inspection at Ertle and as usual it was a very pleasant experience. The Ertle Servi My Forester had its regular oil change, tire rotation and thorough inspection at Ertle and as usual it was a very pleasant experience. The Ertle Service staff are without exception courteous, efficient, knowledgeable and good humored. The surroundings are clean and attractive, the process prompt and most important the work top notch. I have and will continue to use Ertle for service ever since I purchased my Forester in January 2016. More

Ertle Service The process of getting my vehicle serviced was fairly painless, though there were parts which could use improvement. The overly redundant, densely scr The process of getting my vehicle serviced was fairly painless, though there were parts which could use improvement. The overly redundant, densely scripted reception was annoying. When I call for service, I would prefer to speak with the service department. Not have two or three people ask "Are you calling for sales or service?" Then, "are you calling to make an appointment or checking on your vehicle?" Finally I can get transferred to an advisor, as long as I know who it is. In simpler times you would call a service department and get someone who knew about service. Not a person answering the phone, asking a bunch of questions, then transferring to a person who could have just answered the phone in the first place. Anyway, the staff were friendly, the place was clean, and my car was serviced. More

great service i took my 2008 Forester in because of a recall, they were nice and courteous. i got a loaner car as they fixed mine. all in all it was a good experie i took my 2008 Forester in because of a recall, they were nice and courteous. i got a loaner car as they fixed mine. all in all it was a good experience. More

state inspection Service was good and the free loaner vehicle is always a nice touch. They kept me posted on the status of my vehicle, even when they were unable to co Service was good and the free loaner vehicle is always a nice touch. They kept me posted on the status of my vehicle, even when they were unable to complete the work in the same day. More

Ertle Subaru-great buying experience I recently purchased a used car at Ertle Subaru. The entire sales experience was awesome. I would recommend to anyone. Martin my salesperson WAs knowl I recently purchased a used car at Ertle Subaru. The entire sales experience was awesome. I would recommend to anyone. Martin my salesperson WAs knowledgeable about the vehicle and used no high pressure sales tactics which was refreshing and made the buying experience enjoyable. More

Unprofessional Had my car there 3 times for same problem over the course of a couple months. The second time the car was in the service manager was Very adamant that Had my car there 3 times for same problem over the course of a couple months. The second time the car was in the service manager was Very adamant that the cause was dielectric grease in the connectors and spark plug boots. Well the light came back on. Now this 3rd time it was there they wanted to charge me over $900 to fix my wife’s car. Told them no it’s a repeat come back I’m not paying for repair. Picked up my wife’s car and had oily boot marks all over the door jam trim on both front doors and I oily scuff mark on the bottom the steering wheel dash cover and oily fingerprints on her glove box! Car was not this way when it was dropped off for service! Kathy was short and had attitude when I picked up my car when I asked her a question about where my parts were. I will be calling on Monday and I will be submitting a bill after I have my wife’s car detailed to get the oily marks out of her tan interior. This is completely unprofessional work. I will be contacting a lawyer and Subaru of America after the wire harness doesn’t fix my wife’s car. More

great service! My service appointment was great, I was in and out in a good amount of time. Ertle subaru have always been good to me and I definitely recommend them My service appointment was great, I was in and out in a good amount of time. Ertle subaru have always been good to me and I definitely recommend them to anyone! More