Ertle Subaru

Happy customer Simple, courteous, professional, accommodating staff. Pleasant experience. Excellent product. They had the car that met all my requirements and I drov Simple, courteous, professional, accommodating staff. Pleasant experience. Excellent product. They had the car that met all my requirements and I drove it (Forrester) off the lot within 4 hours. Second time customer. More

Thank you for everything late on Friday evening we discovered we needed an urgent Saturday service visit. Somehow Bill Finamore got us in for the service we needed, completed late on Friday evening we discovered we needed an urgent Saturday service visit. Somehow Bill Finamore got us in for the service we needed, completed everything and more as promised in the time frame he told us and he also managed to get us a loaner. we can’t say enough good things about the experience or the outcome. More

Terrible experience Very disappointed. They had my car from Monday morning through Thursday evening. I had to call to find out that my car was finished. When I picked up Very disappointed. They had my car from Monday morning through Thursday evening. I had to call to find out that my car was finished. When I picked up my car I found that 1/3 of the work that was to be done was not completed. My car was dirty, most service departments provide a complimentary cleaning. When I questioned about having the work done that was incomplete, I was told I could come in for express service and possibly wait 3 hours. That sounds so inviting given that I have a 45 minute commute to the dealership from New Jersey. They told me they couldn't an appointment with loaner until mid-January. This is unacceptable since they didn't complete work that they had suggested should be done. Wr own a business and when the mistakes are made on our end, we make accommodations to correct the situation. Again, very disappointed. More

We’ve been using this dealership for quite a few years but this year we had a bad experience with the service department. Had to return the car for rebalancing wheels and then while traveling for thanksgi but this year we had a bad experience with the service department. Had to return the car for rebalancing wheels and then while traveling for thanksgiving the oil drained out of the car because the plug had not been put back correctly. More

Excellent as Always My wife and I went in to take a look at the new Subaru and was greeted by Megan one of the staff. We spoke about getting the 2020 Subaru, and Megan ex My wife and I went in to take a look at the new Subaru and was greeted by Megan one of the staff. We spoke about getting the 2020 Subaru, and Megan explain and showed all that this car came with, and the different colors available. She answer all our questions and concerns. It was a pleasure doing business with Ertle Subaru. This is my second purchase at this dealership. Thank You Ertle More

Staff & service very good Friendly yet professional staff. Although a courtesy car was promised but unfortunately was not available (previous customer didn't return it in time Friendly yet professional staff. Although a courtesy car was promised but unfortunately was not available (previous customer didn't return it in time), I was provided shuttle service to my destination & then picked up when I was finished More

Great Job My husband is very anal about repair request. As long as my husband is content with the services they provided. Im happy to . Thank you My husband is very anal about repair request. As long as my husband is content with the services they provided. Im happy to . Thank you More

Quick, friendly service. I had an appointment for oil and filter service and all around inspection. I was checked in very quickly, even though I arrived a bit early. I expec I had an appointment for oil and filter service and all around inspection. I was checked in very quickly, even though I arrived a bit early. I expected to wait about an hour during my appointment, but I don’t even think it took 45 minutes More

Some SHINING Stars! Thanks to Bill in service for staying on top of things for me. He's a pleasure to deal with. Also, thanks to the mechanics that worked on my Impreza, Thanks to Bill in service for staying on top of things for me. He's a pleasure to deal with. Also, thanks to the mechanics that worked on my Impreza, I appreciate your "attention to detail". I also have to give a "SHOUTOUT" to Norbert for his "EXPERT" knowledge on the Subaru products. Whether technical or mechanical, Norbert knows these vehicles and I appreciate his help as well. More

Great service The service department, service, courtesy car were all wonderful. We are confident in the quality of the service performed on our vehicles and everyo The service department, service, courtesy car were all wonderful. We are confident in the quality of the service performed on our vehicles and everyone is pleasant and helpful. More