Ertle Subaru

Quick, friendly service. I had an appointment for oil and filter service and all around inspection. I was checked in very quickly, even though I arrived a bit early. I expec I had an appointment for oil and filter service and all around inspection. I was checked in very quickly, even though I arrived a bit early. I expected to wait about an hour during my appointment, but I don’t even think it took 45 minutes More

Some SHINING Stars! Thanks to Bill in service for staying on top of things for me. He's a pleasure to deal with. Also, thanks to the mechanics that worked on my Impreza, Thanks to Bill in service for staying on top of things for me. He's a pleasure to deal with. Also, thanks to the mechanics that worked on my Impreza, I appreciate your "attention to detail". I also have to give a "SHOUTOUT" to Norbert for his "EXPERT" knowledge on the Subaru products. Whether technical or mechanical, Norbert knows these vehicles and I appreciate his help as well. More

Great service The service department, service, courtesy car were all wonderful. We are confident in the quality of the service performed on our vehicles and everyo The service department, service, courtesy car were all wonderful. We are confident in the quality of the service performed on our vehicles and everyone is pleasant and helpful. More

Nothing wrong with the car 3 issues- 1: when I called for a service appointment because I feel that there is something wrong with my car, not a routine maintenance appt, they d 3 issues- 1: when I called for a service appointment because I feel that there is something wrong with my car, not a routine maintenance appt, they don't have openings available-he told me it would be a week later so I had to complain to the service manager who then got me in immediately (and a loaner car)--not sure why I have to complain to get my car in in a timely manner- this has happened a couple of times now. 2nd issue is they took the car out but could not replicate the issues I have been having, they said they would run a scan-I then paid $130 dollars---not quite sure for what, if you ran codes on the car wouldn't it only be once? I was billed for both issues I reported--follow up conversations with service staff are not always clear, they don't always know what's going on with the car...3rd, and this is super surprising, I have asked twice now for a trade in value....both times while they had the car for service b/c I don't want to talk with a salesmen right now---just want to know what I'm working with. More

Great Staff I have been going to this Subaru for several years now and the staff is excellent! Very knowledgeable and courteous! The waiting area is very inviti I have been going to this Subaru for several years now and the staff is excellent! Very knowledgeable and courteous! The waiting area is very inviting and clean! More

Usual Great Service My Forester had its regular oil change, tire rotation and thorough inspection at Ertle and as usual it was a very pleasant experience. The Ertle Servi My Forester had its regular oil change, tire rotation and thorough inspection at Ertle and as usual it was a very pleasant experience. The Ertle Service staff are without exception courteous, efficient, knowledgeable and good humored. The surroundings are clean and attractive, the process prompt and most important the work top notch. I have and will continue to use Ertle for service ever since I purchased my Forester in January 2016. More

Customer Happy Excellant customer service, prompt service at appointment time. Information given if issues found, approximate time for repair and cost if you choose Excellant customer service, prompt service at appointment time. Information given if issues found, approximate time for repair and cost if you choose to have additional work completed. No pressure just knowledgable service representatives. More

Ertle Service The process of getting my vehicle serviced was fairly painless, though there were parts which could use improvement. The overly redundant, densely scr The process of getting my vehicle serviced was fairly painless, though there were parts which could use improvement. The overly redundant, densely scripted reception was annoying. When I call for service, I would prefer to speak with the service department. Not have two or three people ask "Are you calling for sales or service?" Then, "are you calling to make an appointment or checking on your vehicle?" Finally I can get transferred to an advisor, as long as I know who it is. In simpler times you would call a service department and get someone who knew about service. Not a person answering the phone, asking a bunch of questions, then transferring to a person who could have just answered the phone in the first place. Anyway, the staff were friendly, the place was clean, and my car was serviced. More

great service i took my 2008 Forester in because of a recall, they were nice and courteous. i got a loaner car as they fixed mine. all in all it was a good experie i took my 2008 Forester in because of a recall, they were nice and courteous. i got a loaner car as they fixed mine. all in all it was a good experience. More

state inspection Service was good and the free loaner vehicle is always a nice touch. They kept me posted on the status of my vehicle, even when they were unable to co Service was good and the free loaner vehicle is always a nice touch. They kept me posted on the status of my vehicle, even when they were unable to complete the work in the same day. More