Ertle Subaru

Unhappy My experience's with you were not pleasant and I already filled out a review and I don't particularly care to relive those experiences again. Look up My experience's with you were not pleasant and I already filled out a review and I don't particularly care to relive those experiences again. Look up my last review! V/R Richard Van Vliet More

Great customer service very much appreciated. We were only at dealership for less than two hours. No rush or hard selling just very easy going employees only at dealership for less than two hours. No rush or hard selling just very easy going employees More

I do not like that you can only speak to your designated service advisor for updates. Either they are always busy or on break so they do not have the time to get back to you until much later after your call service advisor for updates. Either they are always busy or on break so they do not have the time to get back to you until much later after your call. Any other person or advisor state that they cannot give you any information on the status of the vehicle. Also, an "Express oil service" that is supposed to take walk ins and be out within a few minutes ended up with leaving my car there overnight for a simple oil change. I also explained that there may have been a defect in my rotars as they were grinding (new car) <6000 miles and they took a total of 3 days just to fix that AND complete the "Express oil change". If it doesnt void my warranty to go to another place for maintenance I will definitely be seeking out another facility. Bill my service advisor was friendly but he would talk over me on the phone when I tried to explain how badly I needed my car due to the upcoming snow storm. He was also off on the 2nd day my vehicle was in the shop so I had to wait another full day until he was back just to be told by him that my car was ready to be picked up simply because any other advisor could not give me any information as they were not my designated advisor. Just a very bad system overall. More

I am completely disappointed in your services.You get a I am completely disappointed in your services. You get a 0/5 five stars from me. What you told me when I got my car was faulted and misleading. I wil I am completely disappointed in your services. You get a 0/5 five stars from me. What you told me when I got my car was faulted and misleading. I will be looking into the lemon laws in my case. More

Love Ertle Subaru. Everyone is very nice, helpful and courteous. Never have to wait long for appointments. Loaner cars sre available if needed. Coffee is great too! courteous. Never have to wait long for appointments. Loaner cars sre available if needed. Coffee is great too! More

1/2 hour appt. took 2 hrs. 1/2 hour appt. took 2 hours, but sign indicating car was being worked on was encouraging, waiting room was comfortable, hot chocolate was delicious, s 1/2 hour appt. took 2 hours, but sign indicating car was being worked on was encouraging, waiting room was comfortable, hot chocolate was delicious, staff were friendly, and - last but certainly not least - quality of work seemed to be good. More

I went in for inspection and my car isn’t even 2 years old and I had to buy new tires to pass! Absolutely ridiculous! old and I had to buy new tires to pass! Absolutely ridiculous! More

No one can beat James at Ertle. I went to numerous No one can beat James at Ertle. I went to numerous Subaru dealerships looking for my perfect certified pre owned Forester. But James at Ertle is kin No one can beat James at Ertle. I went to numerous Subaru dealerships looking for my perfect certified pre owned Forester. But James at Ertle is king. Super informative, knowledgeable, patient and responsive. He right off the bat just provided me with info- never trying to push the sale. Despite that the forester I saw there was in mint condition, James’ customer service , along with what Ertle service provides, is above and beyond any other dealership I visited. All these factors were very impactful towards making my final decision. I normally don’t write reviews but this one is well worth it. My only complaint is that I can’t give him and Ertle more than 5 stars! More

I'm upset with the finance manager Dave gonsalves. I purchased a new vehicle last night . He added on cap insurance for almost $900. AND ADDED a extended Subaru for $2800. . And the sales person said . purchased a new vehicle last night . He added on cap insurance for almost $900. AND ADDED a extended Subaru for $2800. . And the sales person said . They would add in a tow hitch . I was charged $500. I never asked for cap insurance or extended warranty. And want a full refund. More

As Expected...As Usual...Excellent I expect great service from Ertle, and I am never disappointed. They went out of their way to make this service visit as beneficial to me as they coul I expect great service from Ertle, and I am never disappointed. They went out of their way to make this service visit as beneficial to me as they could. Great job. More